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Online Security

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Ensuring the security of your personal information is of paramount importance to us. When you sign in to the trading platform, your User ID and password are secure.

The moment you click Login, we encrypt your User ID and password using 128-bit Secure Sockets Layer (SSL) technology.

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You may notice when you are on our website that some familiar indicators do not appear in your browser to confirm the entire page is secure. Those indicators include the small "lock" icon in the bottom right corner of the browser frame and the "s" in the Web address bar (for example, "https").

To provide the fastest access to the trading platforms, we have made signing in to trading platforms secure without making the entire page secure. Again, please be assured that your ID and password are secure.

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Regulatory Disclosure

ASIC Regulatory Guide 227 requires Margin FX and CFD issuers to publish certain information addressing a range of disclosure benchmarks. These benchmarks are required to be addressed on an ’if not, why not’ basis, and are intended to assist retail investors to properly understand the complexity and risks of trading in OTC derivative products, particularly with regard to leverage.

There are 7 disclosure benchmarks required to be address, all of which we are of the view, have been met by FOREX.com. FOREX.com’s compliance with each benchmark is addressed in the table in section 3 of our Product Disclosure Statement (PDS):

Counterparty Risk Hedging

Gain Capital Forex.com Australia Pty Ltd is a market maker, not an agent, when dealing in over-the-counter derivatives such as margin FX contracts and Contracts for Difference. Accordingly, FOREX.com acts as principal in all transactions with you in respect of these specific financial products. When we receive your instructions and execute them, we are the party on the other side of the transaction and the party with whom you are entering a contract.

  • Gain Capital Forex.com Australia Pty Ltd hedging policy is to be 100% hedged at all times on client risk
  • Gain Capital Forex.com Australia Pty Ltd will review its outstanding risk on a regular basis to ensure all open risk is 100% hedged
  • Gain Capital Forex.com Australia Pty Ltd meets its counterparty obligations with operating money

Once Gain Capital Forex.com Australia Pty Ltd and the client enter into a contract, Gain Capital Forex.com Australia Pty Ltd will also enter into a position with Gain Capital Group LLC (or another affiliate company within the Gain Capital Holdings, Inc) (technically, its counterparty) to hedge its exposure to its client.

Accordingly, Gain Capital Forex.com Australia Pty Ltd will be exposed to counterparty risk to both its clients and the hedge position with a Gain Capital entity.

Read our PDS/FSG