|
Rob leads GAIN Capital Group's client services division including sales and client support. In this role, he manages all retail sales efforts and account management teams.
Rob's decade of experience specializing in operations and customer service management includes six years at E*Trade Financial during the firm's hyper-growth stage. Hired in 1996 as a Brokerage Supervisor, Rob was promoted to Manager of the US Financial Services Division, responsible for launching E*Trade's first Client Services Support Center in Atlanta. Rob successfully grew the Atlanta support center to over 450 employees, while overseeing the day-to-day operations and delivery of client satisfaction and sales metrics. Later, as Director of Retail Sales and Operations, Rob headed up the formation of the physical retail division of E*Trade Bank and Brokerage, managing all operations for locations in over 20 cities. Rob holds a BA in Communications Management from State University of New York, New Paltz.
|
