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Account Information and Funding FAQs


What's the difference between a practice and live trading account?

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The primary difference is that there is no capital at risk when trading in a practice account. A FOREX.com practice account features real-time quotes and charts, along with all the basic trading tools and much of the information you'll have access to as a FOREX.com customer, including single and contingent order types, a real-time newsfeed, up to the minute market commentary, daily and weekly research, and more. Results achieved on the FOREX.com practice account are hypothetical and no representation is made that any account will or is likely to achieve actual profits or losses similar to those achieved in the practice account. Conditions in the practice account cannot always reasonably reflect all of the market conditions that may affect pricing and execution in a live trading environment.

When you open a live, funded account, you'll have broader access to exclusive content generated daily by our senior traders and research team, as well as access to advanced charting packages provided by FOREX.com and third party providers.


How can I renew my practice trading account?

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To renew your practice account beyond 30 days simply call us at 1.877.367.3946 or click here to chat live with a representative.


How much money do I need to open an account?

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The minimum initial deposit required is $500. To be able to trade the full range of products offered we recommend a starting balance of at least $3000.


How do I open an account with FOREX.com?

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Opening an account is easy. Simply complete the following three steps.

1. Complete Application
You can apply online or download the necessary forms from our website.

2. Verify Personal Information

  • U.S. Residents: You are not required to submit additional information at this time.
  • Non U.S. Residents: Please submit two (2) forms of identification, including one (1) photo ID (i.e. passport or any other government-issued document evidencing nationality or residence and bearing a photograph), AND one (1) proof of address as represented on this application (i.e. utility bill, driver's license, bank statement, etc). Required of all authorized signers of this account.

Non US Residents must also complete a W-8BEN Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding form.

New account paperwork can be faxed, emailed or mailed.

Fax: 908.731.0777
Email: newaccounts@forex.com
Mail:
FOREX.com
Attn: New Accounts
Bedminster One
135 US Highway 202/206
Suite 11
Bedminster, NJ 07921


3. Fund Your Account
Once your account is open, there are four convenient ways to fund your new trading account:

  • Credit or Debit card
  • eCheck (ACH payment) – U.S. bank accounts only
  • Wire transfer
  • Personal or Business check

What is the best way to send new account paperwork?

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The fastest way to send new account paperwork is to either upload a scanned copy of your documents to MyAccount or email them to newaccounts@forex.com. Click here to login to MyAccount.  If you do not have access to a scanner documents can be faxed to 908.731.0777. However, if you do not have access to either a fax machine or a scanner, you can always send your documents to us via regular mail at:

FOREX.com
Attn: New Accounts
Bedminster One
135 US Highway 202/206
Suite 11
Bedminster, NJ 07921


How do I know if my account has been opened?

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Once your account is opened, you will receive an email with your username and instructions for accessing your account. 


How do I fund my account?

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There are four easy ways to fund your account: Credit/Debit Card, Wire Transfer, eCheck and Check.
To fund your account login to My Account and visit the funding page.

Deposits
Credit/Debit Card eCheck (ACH payment) Wire Transfer Personal or Business Check
Min per transaction* $50 $250 None None
Max per transaction $10,000 $10,000 None None
Accepted Currencies All credit/debit card transactions are automatically converted to USD. USD USD, EUR, CAD, JPY, CHF, AUD, GBP None
Type Visa, MasterCard, and Discover N/A N/A N/A
Processing Time Up to 24 hours Up to 24 hours Up to 1-2 business days Up to 5-7 business days
Fees* FOREX.com does not charge any fees for incoming card deposits.

However, if you deposit funds from abroad, you may be charged a cross-border fee or currency conversion fee by your issuing bank.
None FOREX.com does not charge incoming wire fees.

However, your bank may charge a service fee. Wire transfers that involve a bank outside the US, may require an intermediary US bank.  Intermediary banks may charge a transaction fee.
None

 

*We encourage a minimum initial deposit is $500 or currency equivalent. We recommend that you maintain an adequate excess margin balance above your required margin. Maintaining low excess margin levels in your account may prohibit you from trading certain products or lead to undesired liquidations resulting from an adverse market move.


How do I fund my account by personal or business check?

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FOREX.com accepts paper checks drawn on US dollar accounts only. Funds sent via personal or business check take 5-10 business days (from date of receipt) to clear and be credited to client's trading account, according to our banking partner's posted schedule. This can vary depending on the bank and state of issue.

Please make all checks payable to FOREX.com.

Mail To:
FOREX.com
Bedminster One
135 US Highway 202/206
Suite 11
Bedminster, NJ 07921


How do I withdraw funds?

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Withdrawal requests can be submitted via My Account.


How my withdrawal will be processed?

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Withdrawals are processed in the order funds were received, and returned to the originating account according to the following order:

1. E-Check
2. Credit/Debit Card
3. Check
4. Bank Transfer

Withdrawals
Credit/Debit Card eCheck
(ACH payment)
Wire Transfer Personal or Business Check
Processing Time* Up to 24 hours Up to 24 hours Up to 48 hours Up to 48 hours
Max withdrawal amount Up to the amount funded Up to the amount funded Unlimited, once cards/eChecks deposits are refunded Unlimited, once cards/eChecks deposits are refunded
Fees None None

$25 within the United States
$40 for international wires (including Canada).

Additional fees may be applied by receiving bank. Wire transfers that involve a bank outside the US, may require an intermediary US bank.  Intermediary banks may charge a transaction fee.
None

 

*Processing time only reflects the time it takes FOREX.com to complete the withdrawal during normal business hours. Your bank may take additional time to credit the funds to your account.


Can I withdraw all profit with eCheck?

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We will refund the sum of the funds deposited, any excess profit will be returned via check or wire transfer.


I funded my account with eCheck, but I do not see this amount available for withdrawal.

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Funds deposited with eCheck are available for withdrawal after 5 business days of a deposit date.


Can I withdraw all funds available for withdrawal with wire or check?

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Withdrawals are processed in the order the funds were received and returned to the originating account. Any excess profit will be returned via check or wire transfer.

More about withdraw process.


What should I do if the card I used to fund my account with is closed, lost, stolen or not available for withdrawal?

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You should verify with your bank whether the underlying account associated with your card is still active and available to receive the funds.

In the event an underlying account has been closed, we will need to obtain evidence of this account status change such as an account statement or relative document issued by your bank. Documentation must include the following:

  • Name of the account holder (must match name on FOREX.com account)
  • Last four digits of account number and or, payment to FOREX.com
  • Language noting the change to the status of your account

What if I have open positions when I submit a withdrawal request?

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A withdrawal of funds will result in a reduction of funds available to be used for margin to maintain open positions.  This may result in the liquidation of any or all of my open positions. It is your responsibility to ensure that the account holds enough margin to maintain open positions.


What is FOREX.com’s anti-money laundering policy and does it affect me?

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FOREX.com actively complies with all anti-money laundering and anti-terrorism laws and regulations to the fullest extent that it can, under all applicable foreign and domestic laws.

On an ongoing basis, FOREX.com shall review account activity for evidence of suspicious transactions that may be indicative of money laundering activities. This review may include surveillance of: 1) money flows into and out of accounts, 2) the origin and destination of wire transfers, and 3) other activity outside the normal course of business.

FOREX.com will return funds to the source account whenever possible, and will always return funds to the same beneficial owner.  Should you request funds be returned to an account other than the originating source, the withdrawal will be processed at the discretion of FOREX.com. In order to be fully compliant with applicable regulatory requirements, FOREX.com may occasionally reach out for additional information and/or documentation from clients.


Can I use my friend's card/bank account to fund my account? Can I withdraw onto another person's card/bank account?

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FOREX.com will not accept any third party deposits or withdrawal requests.


What is considered a 3rd party?

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A third party is considered to be anyone who is not an owner of the account . For the purposes of a funding or withdrawal transaction, the name(s) on the FOREX.com trading account must be an exact match with the name(s) on the account of the other financial institution.


Why was I requested to provide additional documents?

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FOREX.com’s Customer Due Diligence (‘CDD’) program requires that we verify the source of our client’s funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide bank statement or card account statement, showing the following:


How can I provide FOREX.com with supporting documentation?

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Documents can be provided to FOREX.com in three ways.

The most efficient option is to upload your documents via MyAccount , our secure online account management portal.

Alternatively you may choose to email or fax your documents:
Email: support@forex.com
Fax: 1.908.731.0747


What account reports are available?

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Customers have convenient access to statements and reports from the FOREXTrader trading platform. The following reports are available:

Account Value Summary - An online monthly account statement. View current account balance (realized P&L) for a selected month, as well as all deposits, withdrawals, interest earned, and fees charged (if any).

Detailed Transaction Listing - Lists complete trade detail for any selected date range, including deal date, currency pair dealt, trade direction (buy or sell), contract size for both currencies in the pair dealt, and executed deal rate.

Open Positions - A summary view of all open positions, including contract size, USD value, average rate of open positions, reval rate (current market rate), and unrealized P&L. This report supplements real-time position information available in the position management screen of the trading platform.

Order History - Provides detail on all order activity for a selected data range, including order entry date and time stamp, listing of all cancelled and/or executed orders, along with its reference number. The Log Entry column provides a confirmation number and action detail for any order.

Rollover History - Provides rollover details for any transaction held open past 5:00pm ET, including rollover rate and USD value. May be generated for any given date range.

Realized P&L - Lists complete trade detail with P&L for any selected date range, including deal date, currency pair, trade basis, contract size and executed deal rate.

Rollover Rates - Rollover rates are updated every day by 12:00pm ET to reflect the rates for the current trading day. The amount shown is denominated in the base currency of the account.

Note: All reports can be printed and/or exported.