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MetaTrader Software FAQs

Where can I download the MetaTrader software?

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You will need an account to access all of the features of the MetaTrader platform. To sign up for an account, click here.

Already a client? Click here to download MetaTrader.

What lot sizes are available?

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MetaTrader users have the option to trade in micro (.01), mini (0.1) and standard lots (1.0).

Where can I download MetaTrader Mobile?

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Existing clients and registered demo users can click the following links to download MetaTrader 4 Mobile. You can use the same User ID and password to switch between MetaTrader 4 and MetaTrader 4 Mobile platforms. Within the mobile app, simply go to Tools > Login and enter your account credentials in MetaTrader 4 Mobile.


Download to your mobile



iOS 4.0 or later


Android 2.1 and up


Windows Installer

Windows Mobile 2003 SE or higher

Can I use the MetaTrader platform on my Macintosh computer?

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The MetaTrader 4 platform is Windows-based and is unable to run on Macintosh-based Operating Systems. Customers using EA Hosting are able to login to a hosted MetaTrader environment from a Mac computer. Click here to learn more.

Where can I obtain my account reports?

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The dealing software tracks all trading activity in real time, allowing clients to view current open positions, real-time profit and loss, margin availability, account balances and all historical transaction details directly on-screen.

In addition, customers can access their account statements by right-clicking in the Account History tab and selecting their time frame.

What ports do I need to have opened to run MetaTrader 4?

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You will need to open port 443 on your firewall to properly run the MetaTrader 4 platform.

How do I fix the "Waiting for Update" message on my charts?

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Click on the symbol you want to view from the Market Watch section of the trading platform and drag it into the chart window.

How can I change the default language?

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To change your language preference, go to View > Languages. Select your default language. You may need to restart the MetaTrader 4 application for the changes to take effect.

How do I zoom in or out of a chart?

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To zoom in or out on a chart, right-click on the chart and select Zoom In or Zoom Out. You can also use the keyboard shortcut (Shift +) to Zoom in and (Shift -) to Zoom out.

How do I change my chart type?

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From the top Menu bar, select Charts. Choose your chart type preference.

How can I create Trend Lines and other Line Studies?

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To add a trend line or line study, go to Insert > Lines and choose a line study. Line studies can be adjusted on the chart by dragging the white point to the desired area.

How do I view the time frame toolbar?

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To view the time frame toolbar, go to View > Toolbars and make sure that Periodicity is checked. You will then see the following buttons in the new toolbar:

M1 = 1 minute chart

M5 = 5 minute chart

M15 = 15 minute chart

M30 = 30 minute chart

H1 = 1 hour chart

H4 = 4 hour chart

D1 = daily chart

W1 = weekly chart

MN = monthly chart

What time zone is used for charts and can I change it?

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Charts are in Greenwich Mean Time (GMT) and cannot be changed.

Are there hours when the MetaTrader system is unavailable?

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Maintenance is performed on the MetaTrader servers daily from 5:30 to 5:45pm ET. The MetaTrader system is taken offline Saturdays at 12am New York time for approximately 20 minutes in order to perform weekly maintenance. You will not be able to access the live or demo environments at that time.

How do I place a trade within the MetaTrader 4 platform?

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To place a trade, select Tools > New Order. Choose the currency pair's symbol, the trade size volume, and Market Execution for Type. Click Sell or Buy within the Market Execution section to place the trade.

How do I close an open position?

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To close an open position, double-click the position within the Trade section of the platform. Within the Order ticket, click the Close button. You will receive a confirmation of your trade.

How close to the prevailing price can I place stop and limit orders?

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Limits and stops must be set at least 1 pip away from the prevailing market price.

Do trailing stops remain active when I turn off my computer?

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No, trailing stops are maintained locally on your machine and therefore requires that your MetaTrader 4 platform remain on and connected to the internet. If you disconnect the MetaTrader 4 platform from the system, any open trailing stops will be converted to a hard stop or limit.

How do I set up rate alerts in MetaTrader 4?

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First, obtain your MetaQuotes mobile app ID in the MetaTrader iPhone or Android apps by going to Settings > Messages.  The first message labeled “Hi” contains your MetaQuotes ID.  Next, in the MetaTrader desktop terminal, go to Tools > Options > Notifications, enter your MetaQuotes ID, check off “Enable Push Notifications,” and click OK.  Then, click on the Alerts tab and right click to pull up the options menu.  To create a new alert, click Create, enter your specifications, and choose Notification as your delivery method within the Actions section.  You will receive your rate alert as a push notification to your mobile device.

Do I need to be logged into the platform for Expert Advisors to trigger?

Yes, MetaTrader 4 must be logged into the trading server for automated strategies to run.  Customers using EA Hosting are able to host their EAs in a professional environment.  Click here to learn more.

How do I install an Expert Advisor?

To install an Expert Advisor, navigate to My Computer, Program Files and then the MetaTrader 4 at folder. Place the EA into the Experts folder. You will need to restart the MetaTrader platform to see the EA.