Tech Support FAQs
How do I clear the cache for Internet Explorer?
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1. Exit out of the browser by closing all open Internet Explorer windows.
2. Click on "Start", then click on "Settings" (Windows 98/2000), then "Control Panel."
3. Click "Internet Options."
4. In the general tab section, click on "Delete Files" then "OK."
5. Then click "OK" to close the settings box.
What operating systems are supported by the downloadable FOREXTrader environment for Windows?
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Windows XP SP2 (Home and Professional) or Vista
What are the system requirements for using FOREXTrader?
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· Windows XP SP2 (Home and Professional) or Vista
· Processing Speed: 1 GHz or higher
· Monitor resolution set at 1024 x 768 or higher
· 512MB of RAM
· Hard Drive: 100 MB of free space
· Internet Explorer v6.x or higher, Firefox v1.x or higher
· .NET 2.0 Framework
Internet Connection:
· Broadband
How do I download the software required for the FOREXTrader environment for Windows?
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Downloading FOREXTrader can be completed in three easy steps.
1. Click here to review and accept Software License Agreement.
2. Click the "Install" button.
3. Click "Run"
The application will automatically launch once it's installed. Simply enter your User ID and Password to login.
What operating systems are supported by the FOREXTrader java trading environment?
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Windows: 95OSR2, 98, ME, NT, 2000, and XP are all supported.
Macintosh: OS X (10.1 or higher)
What are the system requirements for using the FOREXTrader java trading environment?
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Windows:
· Internet Explorer v5.x or higher, Firefox v1.x
· Java Runtime Environment v1.4.2_08 or higher
· Processing speed of 1GHz or higher
· Monitor resolution set at 1024x768 or higher
· Windows 98/2000/XP
· 256MB of RAM
*AOL users can connect to the Internet with AOL, but must use Internet Explorer v5.0 or higher to access FOREXTrader.java.
Mac:
· Safari
· Processing speed of PowerPC G4 500 Mhz or higher
· Monitor resolution set at 1024x768 or higher
· OS X (10.1 or greater)
· 256MB of RAM
Internet Connection:
· 56Kbps or higher
1. Click on the Start Button
2. Click on Settings (Windows 98/2000 Only)
3. Click on Control Panel
4. Click on the Java Plugin Icon
5. Click on the "Cache" tab, then click on "Clear Cache."
6. Hit "OK", then close out the window and the control panel.
How do I download the software required for the FOREXTrader.java platform?
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The Java Runtime Environment is the required software for the FOREXTrader platform.
Downloading FOREX.com's Java version of the platform is easy and can be completed in three easy steps.
1. Download the Java Runtime Environment
2. Select 'Run the program from its current location' - and then select 'Next' until the process is finished.
3. Once you have successfully installed the Java Runtime Environment, go to http://www.forex.com/login.html to log into the trading platform. You will be asked to select Demo or Live trading platform. Once you enter your User ID and Password, the FOREX.com dealing platform will automatically load.
The download bundle includes the Java 2 Runtime Environment with Java Plug-in software. If these components are already installed, Internet Explorer will automatically load the platform necessary to run FOREX.com's dealing software. Load time for the platform on a 56k modem is approximately 1 minute.
Once you have installed the plug-in and platform you will not be required to do so again.
If you do not have 'Java 2 Runtime Environment Standard Edition v1.4.2_13' installed, Internet Explorer will prompt you to install it. If Internet Explorer does not automatically prompt you to install these components, you may install the files directly at java.sun.com. Load time is approx. 15 min. on a 56K connection.
How do I log into the FOREXTrader java environment?
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In order to log into the FOREXTrader.java platform dealing platform, click on the following link: http://www.forex.com/login.html. For your convenience, you may continue to use your existing User ID and Password on either platform.
I can't see rates in the FOREXTrader java environment.
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If you do not see rates displayed at the top of the trading platform, you may have a firewall installed on your personal computer – or the computer you are using may be behind a corporate firewall -- that restricts traffic over certain ports and prevents it from operating correctly. Firewalls can cause connectivity issues, affect access to the live rates, and charting on the platform. If a firewall is installed, you will need to modify it to allow traffic on the following ports with a TCP protocol:
1000, 1999, 3020
(Click here if you need destination addresses and protocols)
Click on your firewall for instructions:
NOTE: Adobe Acrobat is required to view instructions.
Corporate Users: Contact your network administrator if you wish to access our trading software via your corporate network.
Please note: We do not support operation behind a proxy at this time.
