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Online Security

Secure login
Ensuring the security of your personal information is of paramount importance to us. When you sign in to the trading platform, your User ID and password are secure.

The moment you click Login, we encrypt your User ID and password using 128-bit Secure Sockets Layer (SSL) technology.

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You may notice when you are on our website that some familiar indicators do not appear in your browser to confirm the entire page is secure. Those indicators include the small "lock" icon in the bottom right corner of the browser frame and the "s" in the Web address bar (for example, "https").

To provide the fastest access to the trading platforms, we have made signing in to trading platforms secure without making the entire page secure. Again, please be assured that your ID and password are secure.

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Financial Strength and Stability

FOREX.com's parent company, GAIN Capital Holdings, Inc. (NYSE:GCAP), is a global provider of online trading services. As a global, publicly traded company, GAIN must meet the highest standards of corporate governance, financial reporting and disclosure.

Our financial transparency provides our customers and partners with confidence that the company is well managed and well capitalized, with ample resources to continue to innovate and lead the industry forward.

GCAP's key financial data as of December 31, 2013:

  • Total assets: $1.111 billion
  • Total customer equity: $739.3 million
  • Available cash and liquidity*: $102.6 million
  • Corporate debt**: $65.3 million
  • Minimum Regulatory Capital Requirement: $85.7 million

GAIN Capital Holding Inc.’s quarterly and annual financial statements are available for review on GAIN Capital’s Investor Relations website.

Safety of customer deposits

All customer deposits are kept separate from our own operating funds and distributed across a global network of custodian banks. Every bank we use holds an investment-grade rating and is monitored as per the guidelines set by the Risk Committee of GAIN‘s Board of Directors.

Our Negative Balance Protection policy ensures you’ll never lose more than you’ve deposited, up to $50,000. We reserve the right to hold the customer liable for debits deficits in their account in extreme circumstances, to date FOREX.com has never exercised this right. We’re unique among the competition in offering this protection.

Strong regulatory framework: GAIN Capital Group, LLC is registered with the Commodity Futures Trading Commission (CFTC) and is a member of the National Futures Association (NFA).

Other regulators of our affiliates:

  • Financial Conduct Authority (FCA) in the UK
  • Financial Services Agency (FSA) in Japan
  • Securities and Futures Commission (SFC) in HK
  • Australian Securities and Investments Commission (ASIC) in Australia
  • Investment Industry Regulatory Organization of Canada (IIROC)

*This amount is cash and cash equivalents, short term investments, and cash receivable from brokers, netted against cash held for customers, convertible senior notes, and regulatory requirements. The calculation excludes current liabilities not due to customers. Cash receivable from brokers reflects the cash that would be received from brokers following the close out of all open positions.
**This amount reflects the Company's convertible senior notes, net of unamortized discount. The principal amount is $80.0 million, which is due in 2018.