Careers

Current Openings

If you are interested in applying for any of these positions, please send your resume, salary history and a cover letter referencing the name of the position to HR@gaincapital.com. Please note that we cannot respond to every submission. We will contact candidates directly to arrange for an interview.

• Being part of a team dedicated to handling all aspects of the customer experience.
• Facilitate outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.
• Handle incoming sales inquiries and client issues via phone, email and live, interactive chat.

• College graduate or Customer service and sales experience, especially within a brokerage or financial services environment.
• Computer literacy in Microsoft Word, Excel, and Outlook is a must.
• We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.
• Fluency in Russian, Arabic or Japanese a plus!

• Coordinate user acceptance and deployment testing
• Report status and issues to management
• Deploy code to Demo and Live environments using deployment instructions provided by application developers and the QA team
• Assist application developers, the QA team and technical support staff in identifying and resolving problems
• Assist in implementing and enforcing release processes and controls
• Coordinate releases with VP of Configuration Management

• Degree in Finance, Information Technology or Economics
• Configuration/Release Management experience within the Financial Services industry
• Proficient in SQL & Excel
• Experience with source control (Visual SourceSafe, ClearCase, CVS, etc…)
• Experience with configuration and deployment tools
• Ability to actively assist the enhancement/development of evolving department by proactively offering ideas and suggestions
• Ability to facilitate effective team interaction

• Knowledge of foreign exchange or other trading systems
• Exposure to Agile methodology
• Strong attention to detail
• Prior experience with Microsoft .Net Platform - VB.net, ASP.net, HTML, SQL Server
• Experience using automated deployment tools

• Act as the primary liaison to various business units
• Work with key project stakeholders to formulate and communicate the business vision, to gather initial requirements, and to scope projects
• Document business requirements and functional requirements
• Work with developers to create systems specifications, use cases, technical design specifications and development plans
• Explain technical/architectural complexities to project stakeholders
• Transform high level business challenges into implement-able solutions
• Lead testing effort for assigned projects
• Design and execute test cases
• Coordinate user acceptance testing
• Ensure issues are identified, tracked, reported on and resolved in a timely manner
• Manage project deadlines and schedules
• Report status and issues to management
• Contribute to enterprise architecture development from a business needs point of view
• Analyze data and resolve issues

• Degree in Finance, Information Technology or Economics.
• Business Analyst experience within the Financial Services industry.
• Proficient in SQL & Excel
• Ability to actively assist in enhancement/development of evolving department by proactively offering ideas and suggestions
• Ability to facilitate effective team interaction

• Knowledge of foreign exchange or other trading systems
• Exposure to Agile methodology
• Prior experience managing projects
• Prior experience with Microsoft .Net Platform - VB.net, ASP.net, HTML, SQL Server

• Daily support of Gain Capital's high-transaction, low-latency FX trading system(s)
• Own and manage the incident response process. Must be able to escalate problems to appropriate engineering teams, while adhering to SLA's.
• Must own all issues raised through to closure regardless of which team or vendor ultimately resolves the problem
• Monitor, Measure, Analyze and report parameters constituting the technology of GAIN's production trading environment. Monitoring our trading system, along with applications as well as the underlying infrastructure (i.e. OS, Server and Network).
• Act as a liaison between users/traders, external customer support, and other technology groups (Product Development, Development and Engineering)
• Develop and maintain technical support documentation
• Respond to and resolve alerts and other notifications from our trading systems.
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal or external resources.
• Manage application failures and resolve known issues.
• Work with Liquidity Providers (LP) to ensure day-to-day operations of LP connectivity for pricing and order flow.
• Perform daily run book activities and provide daily shift turnover reports on.
• Collect and report system outage data for trend analysis.
• Work with our development and QA staff in testing, configuring, staging and deploying new systems to production.
• Willing to work on a rotating shift, to ensure coverage of our 24 x 6 trading operation
• Perform post release testing after application upgrades and/or releases

• In-depth trouble shooting knowledge of Microsoft Windows Server, TCP/IP and Desktop configurations.
• Capable of writing SQL and performing adhoc queries.
• Previous experience working with proprietary trading systems and the FIX protocol.
• Must be able to demonstrate technical problem solving skills
• Must be well versed in a scripting language on either Microsoft or UNIX platform
• Excellent written and verbal communication skills
• Excellent documentation and knowledge management skills

• Relevant experience in the financial services industry, FX or brokerage experience a must
• At least 2+ years experience with Microsoft SQL Server 2000/2005/2008 development
• Knowledgeable on SQL Server backups & replication
• Experience with SSRS and SSIS.
• Knowledgeable on SQL Server OLAP & MDX
• Build and optimize SQL Queries and Transact SQL stored procedures involving very complex algorithms.
• Maintain database security, integrity, and jobs
• Collaborate with Quantitative Analysts for number crunching and reporting
• Ability to build scalable and performance-critical solutions for high frequency data
• Results oriented, team player with strong attention to detail
• Ability to work in a fast-paced environment; quickly grasp business goals and objectives
• Bachelor's degree in computer science or related discipline, or equivalent experience

• Excel and VBA programming knowledge
• Familiarity or Experience with .Net development
• Experience with Matlab
• Experience with an SDLC

• At least 2+ years experience with Microsoft SQL Server 2000/2005/2008 Administration
• Experience or Knowledgeable on SQL Server backups, replication, log shipping and clustering
• Build and optimize SQL Queries and Transact SQL stored procedures
• Maintain database security, integrity, and availability
• Collaborate with development team on logical models and physical database schema
• Communicate and interact with all levels of personnel within the organization, including senior management, IT teams.
• Ability and desire to work in a successful, high-growth Internet environment, taking initiative to build new marketing programs
• Results oriented, team player with strong attention to detail
• Ability to work in a fast-paced environment; quickly grasp business goals and objectives
• Bachelor's degree in computer science or related discipline, or equivalent experience

• Relevant experience in the financial services industry, FX or brokerage experience a plus
• Microsoft SQL Server 2000 Certification; MCDBA a plus
• Understanding of 3-tier application infrastructure
• Familiarity with .Net development
• Experience with an SDLC

• Experience with Microsoft .Net Platform - VB.NET, C#, ASP.NET, HTML, JavaScript, SQL
• Internet application development experience
• Demonstrable experience in project lifecycle including analysis, design, code, test, deployment, and support
• Communicate and interact with all levels of personnel within the organization, including senior management, IT, trading and customer service teams.
• Ability and desire to work in a successful, high-growth Internet start-up environment, taking initiative to build new marketing programs
• Results oriented, team player with strong attention to detail
• Ability to work in a fast-paced environment; quickly grasp business goals and objectives
• Bachelor's degree in computer science or related discipline, or equivalent experience

• Relevant experience in the financial services industry, FX or brokerage experience a plus
• Experience with Web Services, SOAP, XML, .NET Framework 2.0/3.5,

• Maintaining brand consistency and design excellence across GAIN's brand family.
• Developing web pages, emails, landing pages, flash animations, multimedia presentations and more.
• Managing all stages of web development, including project management, design, architecture, usability and programming
• Collaborating with marketing and application development teams on user interface design for our proprietary trading platform and other customer facing applications
• Managing both internal and external design resources

• 7-10 years of design experience on consumer-focused websites.
• Ability to understand business goals and purposes and communicate ideas to various audiences, and business stakeholders.
• Hands-on design skills with demonstrative expert use of Illustrator, Photoshop, Flash, and other Macromedia programs.
• Proficient in HTML, JavaScript, CSS
• Basic knowledge of ASP.NET, AJAX, XML, XSL a plus

• Developing an in-depth understanding of the active trader offering and identifying and executing strategies to improve the service.

• Ability to listen effectively and build strong field partnerships with inside sales, product management and technology groups
• Knowledge of systems, technologies and platforms and ability to identify opportunities with highest potential for success
• Strong multi-channel marketing background
• Strong project management skills - able to champion implementation through legal/compliance challenges
• Analytical, willing to conduct market & customer research, dig into client feedback and map existing client experience in terms of both communications and relationship "touches"

• Bachelor's degree with five or more years experience in marketing and /or product management.
• Financial services industry experience is highly preferred.
• Experience in alternative investments a plus.
• Ability to learn quickly and thrive in a complex, dynamic environment.
• Creative, hands-on problem-solver who "gets things done"
• Ability to work well with a diverse range of partners and proactive, can-do attitude

• Work with the Marketing Director and internal/external creative partners to implement multi-channel (email, web, and sms) customer marketing programs.
• Provide day to day management of ongoing programs.
• Work with sales, marketing and IT management to ensure accurate and consistent data quality across multiple databases.
• Work with marketing management to design and create forecasts, reports and executive dashboards.
• Work with internal IT team and external vendors to resolve technical and functional issues.
• Maintain user roles, security, profiles, workflow rules, and other system configuration options within the CRM and email marketing platforms.
• Implement simple system modifications as required.
• Introduce new end users to the applications and help users become familiar with new features.
• Stay abreast of email marketing tools and technology and CRM best practices applicable to our industry.
• Participates in cross-functional teams that address strategic business issues involving customer databases, email marketing and CRM operations.

• Exceptional verbal and written communication skills. Openly and actively communicates information and takes initiative to communicate extensively. Comfortable working with all levels of sales and marketing management.
• Excellent interpersonal skills with a demonstrated ability to excel in a team-oriented, metric driven environment.
• Process and quality orientation with attention to detail.
• Exceptional customer service, data analysis and troubleshooting skills.
• Technically proficient and inquisitive - fluency in all Microsoft Office applications.
• Experience using and customizing CRM (1-2 years) or other on-demand applications and keeping systems maintained and updated strongly preferred.
• Direct mail or extensive email communications experience a plus.
• Understanding of data management and database concepts a strong plus.
• BS/BA in Business, Technical Area or equivalent area required.

• Serve as FOREX.com's lead strategist on social media, responsible for developing and implementing social media plans
• Maintain the strategic vision for the growth and engagement of the community of traders at FOREX.com and related websites
• Work closely with internal groups (product, development, compliance, etc) to execute and manage programs designed to deepen community engagement
• Leverage social media opportunities on third party sites to raise awareness of both forex trading and the FOREX.com brand
• Review, share and provide information on industry forums, blogs, posts and other participation
• Manage third-party relationships and partnerships to meet product needs
• Oversee market, competitive, and customer research to understand customer needs and opportunities
• Stay abreast of social media trends, issues and opportunities
• Assist with other marketing related activities

• 3+ year's professional experience in online community management and/or working on the marketing of a consumer focused website with community/UGC management components
• Strong understanding of Web design, applications, navigation, Web 2.0
• Ability to think, plan and execute resourcefully, with minimal supervision
• Expert in encouraging communication within social media applications (forums, blogs, etc.)
• Expert knowledge of social media partners and vendors
• Proven ability to work with PR and or marketing agencies
• Outstanding planning, communications, skills, result focused
• Able to work effectively in a fast-paced, changing environment
• Undergraduate degree B.A. or equivalent.

• Facilitate the development of marketing campaigns covering TV, Print, Radio, Display, Search, Email etc. in the US as well as in major international markets
• Create communication plans and strategies
• Prepare marketing/creative briefs
• Manage creative agency relationships
• Develop and proactively manage project timelines
• Oversee production and deployment of campaigns
• Monitor performance goals

• 5-8 years of relevant client-side experience, agency-side as a senior account executive or planner.
• Demonstrated success working with or within creative agencies to produce strong creative deliverables
• Proficiency at using client data, segmentation information and research to drive communication strategies
• Ability to build strong relationships with key partners in product marketing, customer experience, data mining & analytics, PR, etc. and communicate ideas to various audiences and business stakeholders
• Background in direct marketing, including online (display, search), email etc. Broadcast experience a plus.
• Excellent verbal and written communications
• Financial services experience a strong plus

• Responsible for enhancing the user experience of Chinese language products, especially for trading platforms, educational and research offerings
• Conduct market research for competitors' products
• Perform online survey to better understand customer needs
• Work with CHN marketing managers, providing product know-how
• Participate in the product positioning & communication
• Translate product-related communication materials from English to Chinese on an as needed basis
• Inter-departmental liaison with operation, sales, development, and infrastructure for Chinese marketing team

• 1-3 years online trading or brokerage firm experience
• Excellent Chinese writing skills and attention to details a must, fluent in Mandarin
• Exceptional verbal and written communication skills. Openly and actively communicates information and takes initiative to communicate extensively. Comfortable working with all levels of sales and marketing management
• Technically proficient and inquisitive - fluency in all Microsoft Office applications
• Familiar with Chinese interactive marketing, especially mobile marketing is a plus
• Understanding of the capabilities of .net, Java and html is a plus

• Client Services
• Sales (no cold calling)

• Bachelors Degree (Recent college grads & Dec-08 / Jan-09 grads are welcome to apply)
• Interest in financial markets, international affairs, economics and politics
• Computer literacy in Microsoft Word, Excel, and Outlook a must.
• Excellent communication & relationship management skills a must.
• Customer service and sales experience, especially within a brokerage or financial services environment a major plus.
• Must be fluent in Mandarin, Cantonese a plus.