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Ensuring the security of your personal information is of paramount importance to us. When you sign in to the trading platform, your User ID and password are secure.

The moment you click Login, we encrypt your User ID and password using 128-bit Secure Sockets Layer (SSL) technology.

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You may notice when you are on our website that some familiar indicators do not appear in your browser to confirm the entire page is secure. Those indicators include the small "lock" icon in the bottom right corner of the browser frame and the "s" in the Web address bar (for example, "https").

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MetaTrader 4 Charts FAQs



How do I fix the "Waiting for Update" message on my charts?

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Click on the symbol you wish to view from the Market Watch section of the trading platform and drag it into the chart window.


How can I change the default language?

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To change your language preference, to go View -> Languages. Select your default language. You made need to restart the MetaTrader 4 application for the changes to take effect.


How do I zoom in or out of a chart?

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To zoom in or out on a chart, right-click on the chart and select Zoom In or Zoom Out. You can also use the keyboard shortcut (Shift +) to Zoom in and (Shift - ) to Zoom out.


How do I change my chart type?

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From the top Menu bar, select Charts. Choose your chart type preference.


How can I create Trend Lines and other Line Studies?

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To add a trend line or line study, go to Insert -> Lines and choose a line study.

Line studies can by adjusted on the chart by dragging the white point to the desired area.


How do I view the time frame toolbar?

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To view the time frame toolbar, go to View -> Toolbars and make sure that Periodicity is checked. You will then see the following buttons in the new toolbar:

M1 = 1 minute chart

M5 = 5 minute chart

M15 = 15 minute chart

M30 = 30 minute chart

H1 = 1 hour chart

H4 = 4 hour chart

D1 = daily chart

W1 = weekly chart

MN = monthly chart


What time zone is used for charts and can I change it?

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Charts are in Greenwich Mean Time (GMT) and cannot be changed.


Are there hours when the MetaTrader system is unavailable?

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Maintenance is performed on the MetaTrader servers daily from 3:30 to 3:45 pm ET. The MetaTrader system is taken offline Saturdays at 12am New York time for approximately 20 minutes in order to perform weekly maintenance. You will not be able to access the live or demo environments at that time.