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Online Security

Secure login
Ensuring the security of your personal information is of paramount importance to us. When you sign in to the trading platform, your User ID and password are secure.

The moment you click Login, we encrypt your User ID and password using 128-bit Secure Sockets Layer (SSL) technology.

Browser security indicators
You may notice when you are on our website that some familiar indicators do not appear in your browser to confirm the entire page is secure. Those indicators include the small "lock" icon in the bottom right corner of the browser frame and the "s" in the Web address bar (for example, "https").

To provide the fastest access to the trading platforms, we have made signing in to trading platforms secure without making the entire page secure. Again, please be assured that your ID and password are secure.

<Back to Frequently Asked Questions

Tech Support FAQs

How do I clear the cache for Internet Explorer?

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1. Exit out of the browser by closing all open Internet Explorer windows.
2. Click on "Start", then click on "Settings" (Windows 98/2000), then "Control Panel."
3. Click "Internet Options."
4. In the general tab section, click on "Delete Files" then "OK."
5. Then click "OK" to close the settings box.

What operating systems are supported by the downloadable FOREXTrader environment for Windows?

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XP SP2 (Home and Professional), Vista or Windows 7

What are the system requirements for using FOREXTrader?

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· XP SP2 (Home and Professional), Vista or Windows 7
· Processing Speed: 1 GHz or higher
· Monitor resolution set at 1024 x 768 or higher
· 512MB of RAM
· Hard Drive: 100 MB of free space
· Internet Explorer v6.x or higher, Firefox v1.x or higher
· .NET 2.0 Framework

Internet Connection:
· Broadband

How do I download the software required for the FOREXTrader environment for Windows?

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Downloading FOREXTrader can be completed in three easy steps.

1. Click here to review and accept Software License Agreement.
2. Click the "Install" button.
3. Click "Run"

The application will automatically launch once it's installed. Simply enter your User ID and Password to login.

How is FOREXTraderPRO.web different than FOREXTrader.java?

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FOREXTraderPRO.web includes all of the features you’ve come to enjoy on FOREXTrader.java, plus many of the features available on our most sophisticated platform FOREXTrader PRO.

Best of all, FOREXTraderPRO.web is compatible with PC and Mac.

What are the Watchlist and Popular Market views?

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The “Popular Markets” rate grid lets you view our most popular assets.

With the Watchlist feature, you can create your own custom list to focus in on the products that interest you most. To add a product, click on the i button and then click Add to Watchlist. 

What are other features in FOREXTraderPRO.web?

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Trading Signals


  
Flexible trade executions

Choose between "Instant Execution" and "Market" execution modes to best suit your trading strategy. 
Enhanced market data

Stay on top of market developments from a single screen with our integrated economic calendar.

 Enhanced market data
Convenient tree structure
Convenient tree structure

The convenient tree structure allows you to view products by type.

What is the i box?

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The information box helps you to better manage positions and provide market information critical to decision making. A Manage button is available at the top, providing access to trading functionality: view the trades that comprise the overall position, liquidate the position or manage associated orders.

   i box

What operating systems are supported by FOREXTraderPRO.web?

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Windows: 2000, XP, Vista and Windows 7 are all supported.

Macintosh: OS X (10.4.11 or higher)

What are the system requirements for FOREXTraderPRO.web?

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Windows:
• Internet Explorer v7.x, Firefox v3.x, Chrome v4 or higher
• Silverlight plugin v4.0.51204.0 or higher
• Processing speed of 1.6 GHz or higher
• Monitor resolution set at 1024x768 or higher
• Windows XP SP2 or greater
• 512MB of RAM

Mac:
• Safari v3 or higher
• Processing speed of 1.83 GHz or higher
• Monitor resolution set at 1024x768 or higher
• OS X (10.4.11 or greater)
• 512MB of RAM

Internet Connection:

• 56Kbps or higher

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