FAQs

1. Why is City Index changing to FOREX.com?
2. What are the benefits of moving to FOREX.com?
3. Will my CFD trading account be impacted?
4. Will I need to re-add my payment information?
5. How do I log into my existing account?
6. When are the changes happening?
7. What will be changing?
8. What won’t be changing?
9. I’m a MetaTrader user – will I need to take any action?
10. Will there be changes to spreads or commissions?
11. What is happening to the City Index website?
12. Will my bookmarks still work?
13. Will I need to download a new app for my phone?
14. Can I still trade CFDs using MetaTrader 4 (MT4)?
15. I still have questions about this transition

Why is City Index changing to FOREX.com?

Our parent company, StoneX Group, currently offers industry-leading brokerage services to clients across the globe under two distinct brands – City Index, which serves clients in Australia and the UK, alongside FOREX.com, which serves clients in Singapore, the US, UK, Europe, Middle East and Japan. We’ve grown rapidly over recent years, with over one million account holders worldwide*. 

As we continue our expansion, we believe that consolidating under a single brand allows us to focus fully on providing the best-in-class CFD trading experience our clients require and deserve. 

What are the benefits of moving to FOREX.com?

By moving to FOREX.com, you’ll continue to enjoy a cutting-edge CFD trading experience with our suite of award-winning platforms, mobile app and trade tools, whilst being among the first to receive future platform enhancements, new products and features. You’ll also gain access to analysis and content from our global team of analysts in America, Europe and Asia. 

And you’ll be trading CFDs with a broker with strong pedigree – FOREX.com has received consistent recognition by industry experts, obtaining a 'Best in Class Overall' distinction in the ForexBrokers.com 2025 Annual Awards, earning a current rating of 4.7 out of 5 on Trustpilot and being classed as ‘Excellent’ by TradingView with a 4.6 star rating.

FOREX.com is also a wholly owned subsidiary of StoneX Group Inc. – a Fortune 50, NASDAQ-listed financial giant that gives us access to price feeds unavailable to other brokers. 

Will my CFD trading account be impacted? 

No. Rest assured that there will be no changes to your account details (including your username and password), your orders and positions, trading history or any other aspects of your CFD trading account. You’ll still be able to access Web Trader and our mobile apps, as well as MT4 and TradingView, with your existing credentials. 

Will I need to re-add my payment information?

No. All your saved payment information, such as debit or credit cards, will still be available after the launch. Other payment methods such as debit or credit card, EFT, BPAY or PayID will remain available and with the same details - so you won’t need to make any updates if you have these saved. 

How do I log into my existing account?

You’ll be able to log in to your CFD trading account using your existing username and password once FOREX.com launches. 

For those trading CFDs on our browser-based Web Trader platform, we’ll provide you with an updated login page link once FOREX.com has officially launched. 

For those trading CFDs on mobile, you’ll simply need to download the FOREX.com mobile app from the Apple App Store or the Google Play Store and log in using your existing username and password. 

When are the changes happening?

FOREX.com will launch in Australia soon, and we’ll send out reminders to our existing traders nearer the time, and confirmation once the launch has taken place. 

What will be changing?

As an existing account holder with us, the main changes you’ll see will relate to the branding used across the CFD trading platform and account management portal. 

You’ll notice the FOREX.com logo and creative theme appearing across the trading platform, MyAccount, emails and statements, as well as other touchpoints. The City Index website will also be replaced by FOREX.com. Below is a list of the primary changes: 

• Website: The City Index website will be replaced by FOREX.com, and our new URL will be www.forex.com/en-au/. You’ll find all our in-depth news & analysis, webinars, market hours, service updates and much more on the new site moving forwards.
• Login page: The URL will also be changing to www.forex.com/en-au/myaccount-login. If you have the current login link bookmarked, we recommend updating the link once FOREX.com launches. In the meantime, we’ll automatically redirect anyone who attempts to access the City Index login page for a short period of time post-launch. 
• Social media: Our social handles will be changing to FOREX.com. If you are already following our socials, you do not need to re-follow them. If you’re not already following us, now is a great time to join us on TikTok, Facebook, YouTube and X (Twitter). 
• Email address: Our email addresses will change to be @forex.com and communications you receive from us will be sent using these. If you need to contact us via email, you’ll be able to find our new address on the ‘Contact Us’ section of the new website. 
• Mobile App: The FOREX.com app will be available to download from the Apple App Store and the Google Play Store on the day of the launch. You’ll be able to log in using your existing username and password, and all your watchlists, positions and orders will be present, just like the City Index app – so the transition across to the new app should be seamless, with the FOREX.com branding being the most noticeable change. The overall app experience, including layout, menus, features and functionality, is identical to the current City Index app. Whilst you’ll still be able to trade using the current City Index app, we encourage you to switch your CFD trading to the FOREX.com app at your earliest convenience to ensure you get the latest updates and enhancements. 

What won’t be changing?

• Web Trader: Our core browser-based platform - Web Trader - is not changing. When you log in on the FOREX.com website, you’ll see the same platform you’re familiar with, including any customised tabs, watchlists and menus – albeit with the new FOREX.com branding – and any saved settings. This will ensure no disruption to your CFD trading experience and allows for a seamless transition to FOREX.com. 
• Statements and MyAccount: Like the CFD trading platform, statements and MyAccount will remain unchanged other than FOREX.com branding.
• Contact Number: Our Client Services number will remain as 1800 354 182.
• Relationship Managers: Your existing Relationship Manager will still be proudly serving you as part of FOREX.com, and their contact details will remain unchanged. 
• Promotion eligibility: If you’re currently opted in to an existing promotion, you’ll remain eligible to qualify for any bonus offered assuming you meet the qualifying criteria.
• Industry regulation: We remain fully regulated by the Australian Securities and Investments Commission (ASIC). 
• Range of markets: We will continue to offer over 6,300 CFD markets across FX, indices, shares, commodities, metals, crypto and more, including extended hours CFD trading on major US stocks. 

I’m a MetaTrader user – will I need to take any action?

Yes. If you have a MetaTrader account with us then you will need to take action on the day of the FOREX.com launch to ensure you can connect to your MetaTrader account and continue trading CFDs. This will involve connecting to the updated FOREX.com servers, rather than the existing City Index servers. To do this, you will need to do the following:

MetaTrader client terminal

• Log out from your existing account
• Navigate to ‘File’ > ‘Login to Trade Account’
• Enter your existing login username and password, then choose ‘Forex.comAU-Live 101’ from the updated FOREX.com server. 
  
  • Click ‘Login’ to proceed 

If you do not see the FOREX.com server listed in the ‘Server’ drop down, you may need to add FOREX.com as a broker:

• Navigate to ‘File’ > ‘Open An Account’
• Select the ‘add new broker like ‘BrokerName’ or address mt.company.com:433’ option
• Enter ‘FOREX.comAU’ before selecting ‘Scan’
• Choose the FOREX.com live or demo server and select ‘Next’
• Select ‘Existing trade account’ and enter your login username and password
• Select ‘Finish’

MetaTrader web platform

• Navigate to the FOREX.com MetaTrader 4 web platform
• Enter your existing login username and password when prompted (note: you will first need to log out of any existing accounts if you are currently logged in)
• Select ‘Forex.comAU-Live 101’ from the ‘Server’ dropdown menu.
  
  
  • Click ‘OK’ to proceed.

MT4 mobile app

• Open the MT4 mobile app
• Log out of your existing account
• Navigate to ‘Settings’ > ‘Trade Accounts’
• Tap ‘+’ to open the account menu
• Select ‘Login to an existing account’
• Under the ‘Servers’ menu, enter ‘FOREX.comAU’ in the search bar
• Choose ‘Forex.comAU-Live 101’  
• Enter your existing Login and Password and then select ‘Sign In’

Will there be changes to spreads or commissions?

No – we’re keeping our existing tight spreads and low commissions as they are, which means you’ll continue to enjoy highly competitive pricing with index CFDs from 1pt, FX CFDs from 0.5pts and US shares CFDs as low as 2 cents per share. 

What is happening to the City Index website?

The current website will be replaced by the new FOREX.com website, where you’ll be able to find the latest market news, analysis and insights from our team of leading analysts as well as market hours, service updates, login pages and much more.

Will my bookmarks still work?

Yes - for a short period of time, if you access a City Index bookmark, you’ll be automatically redirected to the corresponding FOREX.com page. However, we recommend updating your saved bookmarks to the FOREX.com URLs at your earliest convenience to prepare for the eventual decommission of the City Index website. 

Will I need to download a new app for my phone?

For the best experience, we recommend installing the FOREX.com mobile app to ensure you receive the latest app updates, enhancements, products and features moving forwards. The app will be available to download from both the Apple App Store and Google Play Store on the day of launch, and you’ll be able to log in using your current username and password.

You’ll still be able to use the current City Index mobile app after the launch, but this will stop receiving updates and new features. The app will be decommissioned in the future and we therefore encourage you to download the FOREX.com app to ensure you can continue to trade CFDs effectively without interruption. 

Can I still trade using MetaTrader 4 (MT4)?

Yes. Your access to MetaTrader 4 (MT4) will continue with the same username and password, but you’ll need to do a one-time update to the server after the launch. You can find details on how to do this under the "I’m a MetaTrader user – will I need to take any action?" question above. The new FOREX.com server will be Forex.comAU-Live 101. 

I still have questions about this transition

We’re here to help. If your question isn’t covered in our FAQ – don’t worry. Please reach out to us at 1800 354 182 or contact your relationship manager. We’ll respond as soon as possible.