Money Transfers FAQs


What are your Money Transfers hours?

What countries are supported for Money Transfers?

Which countries do you accept customers from?

What sending and receiving currencies do you support for Money Transfers?

How long does it take from opening an account to completing a transaction?

I have started the application process online but I don’t have time to finish it. Can I save my details?

Some of the information that you’re asking for is not relevant to me. What do I need to do?

I have signed up for an account but don’t have all the required documentation with me at the moment. Can I submit this later to complete the process?

I have submitted my application form, what happens next?

How long does a money transfer take?

Is there a limit on how much I can transfer?

Which currencies and amounts are priority transfer-only?

How can I pay for my money transfer?

Do you offer travel money services?

Do you have a money transfers mobile app?

I’ve created a transfer but have not yet confirmed it. Can I cancel that and remove it from my account view?

Can I cancel a money transfer once I’ve confirmed it?

My money transfer is under ‘manual review’. What does that mean and when can I expect to hear back/confirm my transfer?

Do you only offer international bank-to-bank currency exchanges?

Easily send money around the world with a Money Transfers account.

REGISTER NOW Money Transfers is a trading name of GAIN Capital Payments Ltd.

GAIN Capital Payments Ltd is a company registered in England No. 09688167. Registered Office: Park House, 16 Finsbury Circus, London, EC2M 7EB. Authorised & Regulated by the Financial Conduct Authority to carry out Payment Services under the Payment Services Regulations 2009; Firm No. 720701. Registered with HM Revenue & Customs as a Money Transmitter, MLR No 12849712.

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