Your account was updated to implement the new ESMA regulations, including new adjusted margin levels and negative balance protection. Your balance, trading history and other account settings were not affected. A secondary account was not created for you.

In order for us to enable new positions to be opened on separate margin settings (as dictated by ESMA) whilst maintaining any existing positions on previous margin settings, we have created a 'Primary' and a 'Secondary' account for you. These accounts will coexist and you can switch between accounts at any stage whilst in the platform.

Your Primary Account is your existing, pre-ESMA account and will be used for placing any new trades in the future. Your primary account will contain your trading history, your saved watchlists, your funding history and any platform settings you may have saved. However, any open orders or funds were transferred to your Secondary Account.

Your Secondary Account will have any existing positions you held (opened prior to 29th July) within it. We also transferred any funds held up to the 29th July in your Primary Account to your Secondary Account, in order to fulfill margin requirements on open positions. The account has been set to 'close only', meaning you can only close any open positions you hold and not open any new ones using this account.

No - your Primary and Secondary accounts coexist, meaning they are both accessible using your current login credentials (username and password). You can switch between accounts from within the trading platforms (except the web platform).

Yes - all your account customization remain the same, including any previous watchlists you had set up. You will also have your full trading history available in this account.

Your Primary Account will not have any positions under it, until you open a new position. This is because any existing open positions are now under your Secondary Account. Your Primary Account will also have a zero cash balance, as any funds you had previously were transferred to your Secondary Account to cover margin required for open positions.

Click on the Account drop down menu located at the top left of the platform. You will be presented with a list of available accounts. Click the account you want to switch to, and you will be automatically switched to your chosen account. Follow the same process to switch back to your Primary account.

To switch accounts on Android:

1. Tap the menu button in the top left of the app.
2. Tap the “Account” dropdown button at the top of the menu to expand the section.
3. Tap your account number.
4. A menu with your available accounts will be displayed. Choose the account you wish to switch to by tapping it.
5. You will be switched to the account you've selected. To switch back, repeat the process and choose your desired account.

To switch accounts on iPhone:

1. Select ‘More’ from the navigation bar and tap the account number shown under ‘Account’ to open your list of available accounts.
2. Choose the account you wish to switch to from the menu. Once selected, you’ll be switched to that account.

Your Primary and Secondary accounts cannot easily be switched in the web platform as in the other platforms. To access your Secondary account on the web platform, please contact us.

You'll need to use your Primary Account to open any new positions from 29th July onwards. To manage existing positions, you will need to use your Secondary Account.

Your Secondary account will remain open as long as you have existing positions open. If you wish to close your Secondary account, please contact us.