Frequently Asked Questions

Funding & Withdrawals

How do I fund my account?

Can I fund with a personal cheque or business cheque?

How is my money protected?

What is third-party funding?

Can I use more than one card to fund my account?

What should I do if the card I used to fund my account is closed, lost, stolen or not available for withdrawal?

My deposit has been declined. What should I do?

Does accept Western Union?

How will a card deposit appear on my bank statement?

Why is the amount posted in my account less than the amount I wired?

How do I withdraw funds from my account?

How will my withdrawal be processed?

How do I transfer funds between my existing accounts?

What if I have open positions when I submit a withdrawal or transfer request?

Which currencies can I deposit via PayPal?

Are there any charges for making PayPal deposits into my account?

Can I make my first deposit via PayPal?

Is there a minimum or maximum amount I can deposit via PayPal?

How much can I withdraw in one time?

How long do PayPal deposits take?

How long do PayPal withdrawals take?

Can I deposit via multiple PayPal accounts?