Frequently Asked Questions

Passwords & Account Settings

I forgot my username or password. How do I retrieve them?

How do I change my password? (Live accounts only)

I received a password reset email that I didn’t request. What should I do?

I received a password reset confirmation email but didn’t change my password. What should I do?

How do I change my password?

How do I change my name or the address on file?

Can I link two of my accounts?

How do I reactivate my account?