Global Volatility: Service Center

Market volatility has caused unusually high wait times. In order to service your needs efficiently, we have complied a list of the most frequently asked questions during this time.

We will continue to provide updates as the situation evolves, we encourage you to check back often to learn about the status and any changes of our service.

We're currently experiencing high call volume. For fastest service please contact us via

STATUS CENTER

SERVICES STATUS
Market updates
Singapore Eid al-Adha Holiday
Please note that Singapore equities will be closed on the 31st July.

For a full list of changes to market hours please visit our Trading Hours page.
Trading Platforms All platforms are operational.
Margin Requirements Changes to our Oil markets
Please note that we have made some changes to our US Crude Oil and UK Crude Oil markets.
These include:
  • Changes affecting oil trades
  • Changes to the way we price our spot oil contracts
Read the following important information
Funding & Withdrawals N/A
Pricing We are expecting markets to remain volatile. There remains a risk of price gapping at market open.
Inactivity Fees N/A

Japan Marine Day Holiday

Please note that Japanese equities will be closed on the 23rd July.

Japan Sports Day Holiday

Please note that Japanese equities will be closed on the 24th July.

Singapore Eid al-Adha Holiday

Please note that Singapore equities will be closed on the 31st July.

For a full list of changes to market hours please visit our Trading Hours

All platforms are operational.

Changes to our Oil markets

Please note that we have made some changes to our US Crude Oil and UK Crude Oil markets.

These include:

  • Changes affecting oil trades
  • Changes to the way we price our spot oil contracts

Read the following important information

N/A

We are expecting markets to remain volatile. There remains a risk of price gapping at market open.

N/A

Popular FAQs

Where do I get my password?

What is the fastest way to fund my account?

What are current Margin Requirements?

What is slippage?

What is a ‘limit down’?

Can my account go in the negative?

How do I avoid unexpected market gapping?

Not finding what you are looking for? View our General Faqs.