Global Volatility: Service Center

Market volatility has caused unusually high wait times. In order to service your needs efficiently, we have complied a list of the most frequently asked questions during this time.

We will continue to provide updates as the situation evolves, we encourage you to check back often to learn about the status and any changes of our service.

Have a question?  We're here to help.

STATUS CENTER

SERVICES STATUS
Trading Platforms All platforms are operational.
Margin Requirements N/A
Funding & Withdrawals N/A
Pricing We are expecting markets to remain volatile. There remains a risk of price gapping at market open.
Markets and Trading United States Trade Restrictions
Due to United States Executive Order 13959 trading restrictions have been placed on a number of stocks, and they are now placed on "close only" trading for clients. The current list of restricted markets are below, and will be updated if further markets are added.
  • China Telecom Corp (HKD) CFD
  • China Communications Construct CFD
  • China Railway Construction CFD
  • China Mobile (HKD) CFD
  • CRRC Corp Ltd CFD
  • SMIC (Semiconductor Mfg Intl) CFD
  • China Unicom (HKD) CFD
  • China Mobile (USD) CFD
Inactivity Fees N/A

All platforms are operational.

N/A

N/A

We are expecting markets to remain volatile. There remains a risk of price gapping at market open.

Golden Week JPY Trading & Chinese Labour Day
Please be aware that JPY and CNH related currently pairs will be impacted by the Japanese Golden Week holiday period and Chinese Labour Day, taking place between April 27 to May 5.

May Bank Holiday
Please note that due to Early May bank holiday, some markets will be closed or operate under reduced opening hours. Please visit our Trading Hours page for full details.

United States Trade Restrictions
Due to United States Executive Order 13959 trading restrictions have been placed on a number of stocks, and they are now placed on "close only" trading for clients. The current list of restricted markets are below, and will be updated if further markets are added.

  • China Telecom Corp (HKD) CFD
  • China Communications Construct CFD
  • China Railway Construction CFD
  • China Mobile (HKD) CFD
  • CRRC Corp Ltd CFD
  • SMIC (Semiconductor Mfg Intl) CFD
  • China Unicom (HKD) CFD
  • China Mobile (USD) CFD

N/A

Popular FAQs

Where do I get my password?

What is the fastest way to fund my account?

What are current Margin Requirements?

What is slippage?

What is a ‘limit down’?

Can my account go in the negative?

How do I avoid unexpected market gapping?

Not finding what you are looking for? View our General Faqs.