Global Volatility: Service Center
Market volatility has caused unusually high wait times. In order to service your needs efficiently, we have complied a list of the most frequently asked questions during this time.
We will continue to provide updates as the situation evolves, we encourage you to check back often to learn about the status and any changes of our service.
|Trading Platforms||All platforms are operational.|
|Margin Requirements||Margin changes
As a result of increased market volatility surrounding the US Election, we have temporarily increased margin requirements for the following markets:
We’ll notify you if any further changes to margin rates are required.
UK British Summer Time comes to an end on the 25th October. As a result, some markets will have changes to their opening hours until Daylight Savings Time comes to an end in the US, on the 1st November.
From 25th October, these changes include:
All above markets will return to normal trading hours from Sunday 1st November.
In addition, the Eurex exchange will open an hour earlier, the Euro Bund, Euro Bobl and Euro Schatz markets will open at 12.15am GMT until the clocks go forward in Spring 2021.
For a full list of markets affected, please visit our Market Hours page.
Changes to our Oil marketsPlease note that we have made some changes to our US Crude Oil and UK Crude Oil markets.
|Funding & Withdrawals||N/A|
|Pricing||We are expecting markets to remain volatile. There remains a risk of price gapping at market open.|
For a full list of changes to market hours please visit our Trading Hours page.
All platforms are operational.
Changes to our Oil markets
Please note that we have made some changes to our US Crude Oil and UK Crude Oil markets.
- Changes affecting oil trades
- Changes to the way we price our spot oil contracts
Read the following important information
We are expecting markets to remain volatile. There remains a risk of price gapping at market open.
You can securely fund your account by logging in to MyAccount and visiting the Funding page.
FOREX.com cannot accept deposits from third parties. Please note that you may experience longer processing times if the name on the originating account does not match your FOREX.com account.
There are four easy ways to fund your account:
Bank Transfer – Recommended
You can transfer a maximum of $10,000 or currency equivalent per transaction and funds will typically be available immediately for trading. The minimum transaction for bank transfers is $100 per transaction. We accept USD, no fee for bank transfers.
You can deposit a maximum of $10,000 (or currency equivalent) per transaction and funds will typically be available immediately for trading. The minimum transaction for bank transfers is $100 per transaction. We accept Visa and MasterCard in USD, GBP and EUR. However, please be aware that all debit card transactions are automatically converted to USD.
FOREX.com does not charge fees for incoming card deposits. If you deposit funds from abroad, you may be charged a cross-border fee or currency conversion fee by your issuing bank.
There is no minimum or maximum deposit amount for wire transfers. Wire transfers may take up to 1-2 business days for domestic wires and 2-5 days for international wires before they are available for trading. We accept USD, EUR, CAD, JPY, CHF, AUD and GBP. FOREX.com does not charge fees for income wires. However, your bank may charge a service fee. Wire transfers that involve a bank outside of the US may require an intermediary US bank. US intermediary banks may charge a transaction fee.
Personal or Business Check
There is no minimum or maximum deposit amount for checks. A check may take up to 5-10 business days from the receipt of the check to be posted to your account. We accept USD.
We recommend that you maintain an adequate excess margin balance above your required margin. Maintaining low excess margin levels in your account may prohibit you from trading certain products or lead to undesired liquidations resulting from an adverse market move.
Our margin requirements differ according to platform (FOREX.com or MetaTrader), market, asset class and position size. You can find the specific margin of each instrument in its Market Information Sheet on the FOREX.com desktop platform or view our list of margin requirements by product.
To calculate the amount of funds required to cover the margin requirement when you open a trade, simply multiply the total notional value of your trade (quantity x price of instrument) by the margin factor.
For example, say the margin requirement for EURUSD is 2%. The current buy price of EURUSD is 1.300 and you wish to buy 1 standard lot (100,000).
The total value of the position is $130,000 (100,000 x 1.300). $2,600 would therefore be allocated from your account to open the position ($130,000 x 2%).
With FOREX.com platforms, you can calculate the required margin before placing a trade through the platform’s margin calculator, monitor each position’s margin requirement separately or review your account’s total margin requirement through the Margin Indicator.
Slippage is when an order is filled at a price other than the requested price.
Our quoted prices are executable the majority of the time. In fast-moving markets, orders may be executed at a price which has ceased to be the best market price. Limit orders will always be filled at the price asked or better.
A limit down price is the maximum sell-off permitted in a market on a single day of trading. Once this level has been reached, trading on the market may then be restricted to prevent significant volatility and potential panic selling. A limit down price is typically determined as a percentage decline in a given market, rather than a nominal decline in price.
A limit down period is imposed by an exchange (such as the NYSE) and not by brokers. It usually lasts 15 minutes but may be extended depending on the percentage decline before market open.
Please note that a limit down only restricts selling on the affected market(s).
While our 100% margin requirement and real-time margin system is designed to limit your trading losses and help ensure that total losses never exceed your total account balance, you do risk incurring losses greater than your account balance, especially during periods of extreme market volatility. While it is not FOREX.com’s policy to hold clients responsible for modest negative balances, we do reserve the right to hold clients responsible for large debit balances and when special circumstances apply. For this reason, we strongly encourage you to manage your use of leverage carefully.
Prices often move over the weekend when the markets are closed particularly during times of high volatility, and can move drastically from where they were on Friday until the time, they are visible again after the weekend.
To avoid them, simply exit your trade before the weekend hits.
We encourage you to read about Risk Management
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