Global Volatility: Service Center

Market volatility has caused unusually high wait times. In order to service your needs efficiently, we have complied a list of the most frequently asked questions during this time.

We will continue to provide updates as the situation evolves, we encourage you to check back often to learn about the status and any changes of our service.

We're currently experiencing high call volume. For fastest service please contact us via

STATUS CENTER

SERVICES STATUS
Trading Platforms All platforms are operational.
Margin Requirements Margin changes
As a result of increased market volatility surrounding the US Election, we have temporarily increased margin requirements for the following markets:
Market Current base margin New base margin as of 1st Nov
Global equities From 3% 10%+
France 40 0.25% 1%
Italy 30, Spain 35, Switzerland 20
and Netherlands 25
1% 3%
The changes mean you’ll need increased margin to maintain existing positions and open new positions. Please ensure you keep your account well margined over the coming days.

We’ll notify you if any further changes to margin rates are required. 

Trading hours


UK British Summer Time comes to an end on the 25th October. As a result, some markets will have changes to their opening hours until Daylight Savings Time comes to an end in the US, on the 1st November. 

From 25th October, these changes include:

  • US Shares will open one hour early from 1:30pm until 8pm GMT.
  • Other instruments (including those in Asia, Australia and US time zones) will open and close one hour early.
  • US sugar, coffee and cocoa open as normal and close one hour early.
  • UK Crude Oil and Gas Oil will open at midnight and close at 10pm GMT from 28 October until 1 November.

All above markets will return to normal trading hours from Sunday 1st November.

In addition, the Eurex exchange will open an hour earlier, the Euro Bund, Euro Bobl and Euro Schatz markets will open at 12.15am GMT until the clocks go forward in Spring 2021.

For a full list of markets affected, please visit our Market Hours page.

Changes to our Oil markets

Please note that we have made some changes to our US Crude Oil and UK Crude Oil markets.
These include:
  • Changes affecting oil trades
  • Changes to the way we price our spot oil contracts
Read the following important information
Funding & Withdrawals N/A
Pricing We are expecting markets to remain volatile. There remains a risk of price gapping at market open.
Inactivity Fees N/A

For a full list of changes to market hours please visit our Trading Hours page.

All platforms are operational.

Changes to our Oil markets

Please note that we have made some changes to our US Crude Oil and UK Crude Oil markets.

These include:

  • Changes affecting oil trades
  • Changes to the way we price our spot oil contracts

Read the following important information

N/A

We are expecting markets to remain volatile. There remains a risk of price gapping at market open.

N/A

Popular FAQs

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What are current Margin Requirements?

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How do I avoid unexpected market gapping?

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