What are cookies and how do we use them?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website or embedded in a web page. Cookies may then be sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device and to remember your actions and preferences (such as login details, language, font size and other display preferences) over a period of time.
When we refer to cookies we include other similar technologies such as web beacons, action tags, Local Shared Objects (also called ‘Flash cookies’), single-pixel gifs which are used for the same purpose.
You can find more information about cookies, including how to see what cookies have been set on your device and how to manage and disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the- public/online/cookies/.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are essential for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting/advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
How long do cookies last?
What types of cookies are used on this site?
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Title||Type of Cookie||Purpose||Duration|
|.AspNet.ApplicationCookie||Strictly necessary||Used to maintain status for website application.||Session|
|.ASPXAUTH||Strictly necessary||Used to maintain status for website application.||Session|
|__utma||Analytical/Performance||This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie distinguishes between users and sessions. It is used to calculate new and returning visitor statistics.||2 years|
|__utmz||Analytical/Performance||Stores the traffic source or campaign that explains how the user reached the site.||18 months|
|ASP.NET_SessionId||Strictly necessary||Used to maintain status for website application.||Session|
|BTag||Strictly necessary||Used to identify the partner who referred a client to us.||30 days|
|ForexNetworkPool_15-sitecore_SCD_pool_443||Strictly necessary||Used to link user to specific network pool.||24 hours|
|cookieAlert||Strictly necessary||Used to remember that a user clicked on the cookie banner.||20 years|
|consentCookieAlert||Strictly necessary||Used to determine if consent was given from cookie banner and deploy marketing cookies to show relevant services on third party websites.||20 years|
|forex_en-uk#lang||Strictly necessary||Used to pre-set the user’s language||Session|
|optimizelyBuckets||Analytical/Performance||Records the Optimizely variation that the visitor has seen for each experiment. This allows us to deliver a consistent experience on successive page loads.||10 years|
|optimizelyEndUserId||Analytical/Performance||Cookie set by the Optimizely website optimisation plaftform. This cookie is a unique user identifier.||10 years|
|optimizelyPendingLogEvents||Analytical/Performance||Used as a cache for a visitor's actions between tracking calls.||15 seconds|
|optimizelySegments||Analytical/Performance||Persists the visitor's segments: browser, campaign, mobile, source type.||10 years|
|SC_ANALYTICS_GLOBAL_COOKIE||Strictly necessary||To identify repeat visits from a single user.||10 years|
|SC_ANALYTICS_SESSION_COOKIE||Strictly necessary||To identify a sequence of HTTP requests from a single user.||Session|
|sspt||Functionality||Used to display the user’s credentials on the confirmation page.||1 year|
|tracking||Analytical/Performance||Identifies the marketing campaign the user clicked on and search engine if applicable.||1 year|
|wsEntityLang||Strictly necessary||To prevent the user from being asked again, we store the value of their preferred language.||10 years|
|wsEntity||Strictly necessary||To prevent the user from being asked again, we store their preferred entity.||10 years|
|existing||Analytical/Performance||Used to identify if this is an existing client.||1 year|
|isAppUser||Analytical/Performance||Used to identify if a user came from the mobile app to the application form.||18 months|
|myaccount||Analytical/Performance||Used to identify if this is a live client.||1 year|
|_gat||Analytical/Performance||Used to throttle request rate.||1 minute|
|geoAdvise||Analytical/Performance||Used to determine if the user has declined to be redirected to their appropriate entity.||Session|
|__utmv||Analytical/Performance||Used to store visitor-level custom variable data.||2 years|
|_ga||Analytical/Performance||This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.||3 years|
|_gid||Analytical/Performance||This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.||24 hours|
||Analytical/Performance||Used to correlate end-user experience with the health of the backend app.||30 seconds|
|ADRUM||Analytical/Performance||Used to correlate end-user experience with the health of the backend app.||Session|
|formisimo-session-ids||Analytical/Performance||Used to recognise a user’s session.||20 minutes|
|formisimo||Analytical/Performance||Used to recognise a user between pages.||6 days|
|__RequestVerificationToken||Functionality||This is an anti-forgery token to prevent CSRF attacks. It guarantees that the poster of the form is the one who originally got the form.||Session|
|usif||Functionality||Used to brand the generic login page appropriately based on previous visit, or SSO link.||1 day|
|adv||Analytical/Performance||The unique ID of the advertising campaign the user clicked on.||1 year|
|LPSID-XXXXXX||Functionality||Used to distinguish user sessions.||Session|
|LPVID||Functionality||Identifies a browser as long as cookie is not deleted.||28 months|
|_4c_||Targeting/Advertising||Used to populate aggregate survey information, and tie client to survey if they have an application ID.||3 years|
|_gac_UA-84589865-9||Targeting/Advertising||Stores campaign information in order to provide AdWords with a more reliable way to measure the interactions customers have with our business.||30 days|
|_gcl_aw||Targeting/Advertising||Used to store the Adwords Campaign ID.||3 months|
|_gcl_dc||Targeting/Advertising||Used to store the DoubleClick Campaign ID.||3 months|
|_uetsid||Targeting/Advertising||Session ID, which is unique per domain and is used to improve the accuracy of conversion tracking.||30 minutes|
|appid||Targeting/Advertising||This cookie is used to uniquely identify conversions for advertisers.||18 months|
|qval||Targeting/Advertising||Used to identify first conversion with us.||1 year|
|type||Targeting/Advertising||Used to personalize website content based on the account type.||1 year|
|user-personalization||Targeting/Advertising||Used for segmentation and personalise content in Sitecore.||1 day|
|DSID||Targeting/Advertising||This cookie is used to link user activity when a user logs in to a Google account from multiple devices. This is a third party cookie owned by Doubleclick.net.||1 hour|
|IDE||Targeting/Advertising||Used to personalise advertisements shown to users based on previous visits to the website. This is a third party cookie owned by Doubleclick.net.||2 years|
|ANON_ID||Targeting/Advertising||Used to identify a unique user for tracking. This is a third party cookie owned by TribalFusion.com.||3 months|
|hjClosedSurveyInvites||Analytical/Performance||This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.||1 year|
|_hjDonePolls||Analytical/Performance||This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.||1 year|
|_hjMinimizedPolls||Analytical/Performance||This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.||1 year|
|_hjIncludedInSample||Analytical/Performance||This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.||1 year|
|_hjShownFeedbackMessage||Analytical/Performance||This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.||1 year|
What about third parties?
We work with third party suppliers who may also set cookies on our website, for example advertising networks and providers of external services like web traffic analysis services, over which we have no control. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. These cookies are likely to be analytical/performance cookies or targeting cookies. You will find additional information in the table above.
How to control and delete cookies
We will not use any cookies (except for strictly necessary cookies as defined above) until you have given us your consent. By using our site you consent to us placing cookies on your device in accordance with the terms of this cookies policy.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). Alternatively, you can visit https://ico.org.uk/for-the-public/online/cookies/ for more information on how to manage cookies. However, please be aware that, if you refuse or disable cookies, some of the website’s functionality may be unavailable or not work properly.
In addition, disabling a cookie or category of cookie does not delete the cookie from your device; you will need to do this yourself from within your browser.
Last updated: May 2018