FOREX.com Desktop Platform FAQs

Learn the answers to your questions regarding our Desktop Platform.
Computer monitor icon in blue
FOREX.com Desktop Platform
  1. How do I download FOREX.com's desktop platform?
  2. Can I use the FOREX.com downloadable platform on a Mac?
  3. Why do I receive an "Authorization Failed" message when trying to log in?
  4. What are the system requirements for FOREX.com's desktop platform?
  5. What order types are available on the FOREX.com desktop platform?
  6. How do I update my price tolerance?
  7. Can I partially close an open position?
  8. Can positions be aggregated?
  9. How do I trade over the phone with my FOREX.com account?
  10. Is there a maximum deal size or maximum order size on the FOREX.com desktop platform?
  11. How do I access my account statements and reports?
  12. Does FOREX.com's desktop platform support backtesting?
  13. What are my options for closing positions?
  14. When an order in the opposite direction of existing position(s) is filled, how do my positions close?
  15. If I have multiple positions in a market, can I set an associated stop or limit on a specific position?

How do I download FOREX.com's desktop platform?

Download the FOREX.com Windows desktop application, or access the Mac-compatible web version..

Can I use the FOREX.com downloadable platform on a Mac?

There are several options for Mac users who would like to download our platform. Parallels, a third-party software, is a fast and easy way to run Windows on your Mac. You can run both Windows and Mac operating systems at the same time, making it easy to download and run our downloadable platform in the Windows OS on your Mac. Visit the Parallels website for more information.

Why do I receive an "Authorization Failed" message when trying to log in?

This may be a result of an incorrect username or password. Visit our password reset page to easily retrieve your password. If you have forgotten your username, please contact us.

What are the system requirements for FOREX.com's desktop platform?

System Requirements for FOREX.com's Downloadable Platform

  • Operating System: Windows 7 or newer
  • RAM: 2GB RAM DDR3 PC3-12800 (1600 MHz) or better
  • Processor: Intel Core i3-4130 @ 3.4 GHz or better
  • Storage: 200MB free space
  • Framework: Microsoft Framework 4.0 with service packs
  • Internet Explorer v6.x or higher, Firefox v1.x or higher
  • .NET 2.0 Framework

What order types are available on the FOREX.com desktop platform?

Market Order

A market order is an order to buy or sell at the best available market price within your pre-set price tolerance range. If a price cannot be met within the tolerance range, the order will be rejected. The default pre-set tolerance range is ten points or pips. You may update this within your trading platform.

Entry Order

An entry order is an order to buy or sell when the market hits a specified price. An order to buy is executed at the Ask Price, and an Order to sell is executed at the Bid Price.

Associated Stop Order

A stop order is an associated order to close a trade at a pre-defined price when the market is moving against your position. When the pre-defined price is reached, the stop order is triggered and filled at the prevailing market price.

It is important to remember that stop orders can be affected by market gaps and slippage, and will not necessarily be executed at your requested price. Stop orders do not guarantee your execution price - a stop order is filled at the prevailing market price at the time of execution. Placing contingent orders, such as Stop Loss and Limit Orders, may not necessarily limit your losses.

Associated Limit Order

A limit order is an attached order to close a trade at a pre-defined price when the market is moving in your favor. When the pre-defined price is reached, the limit order is filled at the specified price or better.

One Cancels Other (OCO)

An OCO is a set of two orders. When one order is filled, the other is canceled.

Trailing Stop Order

A trailing stop is created by setting up a stop order that ‘trails’ your position by a specific number of points. If your trade moves in the direction you predicted, the trailing stop moves with the market, in the same direction as your potential profit and will only be executed when the market moves against you by the set number of points.

How do I update my price tolerance?

Advanced Trading Platform

To adjust this, click on the “i” icon anywhere in the watchlist window in the advanced platform. If you do not see this, right click on any column header in your watchlist window then check off “Key Market Information.” An “i” will appear next to every market. After clicking you will see a drop down of levels at which you can set your “Price Tolerance Points.”

Mobile Apps

Click on the Market Information tab on any market detail page. At the bottom of that screen you will see a drop down of levels at which you can set your “Price Tolerance Points.”

Can I partially close an open position?

Yes, individual positions can be partially closed. When closing a position, simply lower the quantity to the desired amount to partially close it. You can also partially close a position by placing a trade in the opposite direction and setting the quantity for the amount you would like to partially close by. Please note that by doing this, it will close the specific amount in FIFO order.

Can positions be aggregated?

Yes, individual positions of the same product made in FOREX.com’s desktop platform can be viewed either individually or amalgamated into a net position. To switch modes, click the Amalgamate Positions box in the Open Positions Window.

How do I trade over the phone with my FOREX.com account?

Orders by telephone will only be accepted by FOREX.com during market hours. When you place an order by telephone, you can do so only by talking directly to a broker of FOREX.com. No message may be left, and no orders may be placed using voicemail facilities or by facsimile.

To place a trade over the phone, contact customer service.

Phone Trading Instructions:

  • State your Account Number. You will be asked to verify the name on the account and answer other security questions.
  • Ask for the current price. For example, "I would like a price on Euro/U.S. Dollar."
  • FOREX.com will provide the current bid/offer. For example, "Euro/U.S. Dollar is trading at 1.28551/562" (the first number being the bid, the second the offer).
  • If you wish to place a market order, state your interest. "I sell 50,000 of Euro/U.S. Dollar at the market."
  • FOREX.com will provide verbal confirmation of the trade. You may also request that a stop or limit order be placed on your behalf. Be sure to indicate the type of order and the price.
  • All trades executed via the phone are subject to a pre-deal margin availability check and will be manually entered into the customer's account for integrated P&L analysis and reporting.
  • All phone orders will be recorded.

Is there a maximum deal size or maximum order size on the FOREX.com desktop platform?

The maximum order size varies by market. You can view a market’s minimum and maximum deal sizes in its Market Info or the Trade Ticket.

How do I access my account statements and reports?

Your customer statements, trade history, and trading activity are all accessible by clicking the Reports tab in the desktop platform. Please note that customer statements are not available for demo accounts.

Does FOREX.com's desktop platform support backtesting?

Yes, you can backtest strategies in the FOREX.com desktop platform using its Development Studio.

What are my options for closing positions?

Effective September 13, 2019, on FOREX.com’s platforms you have the flexibility to close positions in the order you choose as long as the quantity of each position varies. Examples:

Open Positions for Example 1:

Options

1. BUY 150,000 EUR/USD

• You may close positions 1, 2, or 4 using the close functionality on that specific position

• You will be unable to close position 3 before position 1 because it is not the oldest of that quantity

Please note, any order that triggers a position closure, not using the close functionality, will be done on a FIFO basis.

2. BUY 100,000 EUR/USD

3. BUY 150,000 EUR/USD

4. BUY 175,000 EUR/USD

Open Positions for Example 2:

Options

1. BUY 100,000 EUR/USD

• Positions must be closed on a FIFO basis. You are unable to close position 2 or 3 before position 1 because they are not the oldest position of that quantity.

2. BUY 100,000 EUR/USD

3. BUY 100,000 EUR/USD

Please note that on MetaTrader platforms all positions must be closed FIFO, regardless of position quantity.

When an order in the opposite direction of existing position(s) is filled, how do my positions close?

Positions will be closed on a FIFO basis, regardless of position quantity.

If I have multiple positions in a market, can I set an associated stop or limit on a specific position?

An associated order can only be set on the total aggregate/amalgamated position in a particular market, not on an individual position.