New Mobile App FAQs
- How do I download the new FOREX.com mobile app on my device?
- Can I view my existing open positions and orders from within the new mobile app?
- How do I add stops and limits?
- How do I create a watch list?
- How do I create a chart template?
- How do I see individual positions?
- How do I adjust parameters on an indicator?
- Why can't I see my positions on the chart?
- How can I trade off the chart?
- My trade keeps getting rejected due to price tolerance, where can I adjust that?
- How do I download statements?
- What are the new features for the new app?
- Is this available for iPad/tablet?
- Can I still use the old app and when is the deadline for when it will stop working?
- Will my pending orders and positions move over to the new app?
- Do you have a tutorial for the new app?
- Can I move over my customized chart templates?
- How do I check if I already have the latest version?
How do I download the new FOREX.com mobile app on my device?
To download the FOREX.com app on your iOS or Android device, search for FOREX.com in your app store or use the links below:
Can I view my existing open positions and orders from within the new mobile app?
Yes. Any trades and orders placed on Web Trader or the old version of the app will be visible across all FOREX.com platforms and apps (excluding MT4). This enables you to place a trade on Web Trader and close it on the new FOREX.com mobile app, or vice versa.
When you upgrade, you won’t lose any watchlists, positions or orders – and you’ll gain new features to help elevate your trading.
What security features are in place to protect my account information?
We use sophisticated encryption technology to ensure the highest level of account security.
How do I add stops and limits?
To add an associated limit or stop (or both) to an open position, find your position in the Portfolio window. It should show AL and AS (associated limit and associated stop) as “Not set”. Tap on the position, which will switch you to the Trade Information page. Here you will see the toggles for Associated Limit and Associated Stop. Turn one or both on, and enter your desired order as a specific rate under “Price”, a specific number of pips away under “Pips”, or as a specific monetary value under “P&L”.
Additionally, use the new swipe feature to add/edit any associated limit and stops on your positions.
How do I create a watchlist?
To create a new watchlist, select the three dots at the top right when on the Watchlist window, and select Create a new watchlist. Once this new watchlist is created, you will be able to add markets to it easily by searching or browsing for markets. Simply swipe on your desired market, click the “Add to” option, and select the watchlist of your choice, and hit Done. Do this for as many markets as you like, and each will be added to the corresponding watchlist. To check that you are satisfied with the markets that you have added to your watchlists, switch to the “Watchlists” tab to view each one.
How do I create a chart template?
While viewing a chart in portrait mode, tap the full-screen icon in the bottom left corner of the chart to access all of the features available to you. Then, scroll the toolbar on the top for more options, including the Save button for when you are finished customizing your template.
If you turn your phone sideways to switch to landscape mode, you will be presented with the full-screen chart and charting tools. Once you apply your indicators and you wish to save that set-up to a template, find the Save button with a cloud icon through the toolbar at the top. In either view, when you choose to save your template, enter a name for your new layout in the pop-up.
When you hit Save, the layout will be saved and shown under the cloud icon. To switch to a different layout or to create a new one, select the down arrow next to the cloud icon.
How do I see individual positions?
If you have more than one trade in the same market, the app will group those trades together in an amalgamated position for you in the Portfolio window. If you wish to see each constituent position as individual positions, simply tap on the trade which is labeled with the number of trades you hold in that market, and it will collapse to reveal each trade separately. Additionally, you can also use the stack button in the upper right corner to toggle this view on or off.
How do I adjust parameters on an indicator?
When viewing your chart and the applied indicators, you should see the name of your indicator at the top left of the chart, or at least an arrow with the indicator name, which you can expand to see the indicator name.
If you tap on the indicator name, the icon will expand with additional options, including the cogwheel for indicator settings. Select it to open the settings pop-up, adjust the settings as needed, and hit OK. Your indicator parameters will then be adjusted.
Why can't I see my positions on the chart?
If you have an open position or order on a particular market and you’re viewing a chart for that exact market, you should see special lines for your position or order. If you do not, make sure you’re not zoomed in too close on the chart and perhaps try a larger timeframe to make sure the level of your position is viewable. Also, in Chart Settings, ensure that Show Positions is enabled in both full-screen and simple chart view.
How can I trade off the chart?
On any full-screen FOREX.com chart, you can open a new position by tapping 'TRADE' to deal immediately or 'ORDER' to place an order. On smaller charts, simply select 'BUY' or 'SELL' to bring up the deal ticket.
You'll be able to see any open positions or orders on charts and close/delete them instantly. If you want to disable or amend this feature, you can do so in settings.
My trade keeps getting rejected due to price tolerance, where can I adjust that?
To adjust your price tolerance, swipe on any market in the 'Markets' or 'Watchlists' tabs, then tap 'More'. From here, select 'Market Information', then scroll down to 'Preferences' and use the selector to update your price tolerance.
Alternatively, tap a market to open its details page. Select the 'INFO' tab, then scroll down to preferences and update your price tolerance.
I would like to practice using the new app, but my demo has expired, how can I renew it?
Expired demo accounts cannot be renewed at this time.
Please reach out to our support team for assistance.
How do I download statements?
To access your statements, switch to the More window at the bottom and find “Statements” under My Trading History. In the new window that comes up, check to view statements and select your required date range. Then hit Search. All available statements for the specified date range will then be shown.
What are the new features for the new app?
With this new and improved version, we have made several enhancements, both minor and significant, including the ability to place a quick trade with just a single swipe. Learn more about the features of our new mobile app and how to implement them in your trading.
Is this available for iPad/tablet?
Currently, only a phone version of the FOREX.com mobile app is available. However, it can be installed on your tablet as well.
Can I still use the old app and when is the deadline for when it will stop working?
For the smoothest mobile trading experience going forward, we advise you to use the new app as we will not be able to support the old app indefinitely. Please make sure you have downloaded the latest version of the FOREX.com app from the AppStore or from the Google Play Store. The previous version of the mobile app is no longer available.
Will my pending orders and positions move over to the new app?
Yes, your account with FOREX.com is not tied to a specific device. You can access it and manage your trades and orders at any time via the full range of platforms we offer, including this new mobile app or our WebTrader platform.
Do you have a tutorial for the new app?
We have produced a helpful video that goes over all the features of the new app, and you can view it here.
Can I move over my customized chart templates?
To open an existing chart template, scroll to the right at the top of any full-screen chart, then select the down arrow next to 'Save'. Tap 'Load Chart Layout' to see all your saved templates – including any you have saved from the old FOREX.com app.
How do I check if I already have the latest version?
The app icon is the same for both old and new version, but it’s easy to tell if you’re running the latest version of our new and improved mobile app. The initial login screen will look different, with the Login button toward the bottom of the screen in the new version as opposed to in the center for the old version. Additionally, the version number listed at the very bottom is 4 and higher in the old app, while the new version is currently 1 and higher.