Service Center: Online support for your account
Market volatility has caused unusually high wait times. In order to service your needs efficiently, we have complied a list of the most frequently asked questions during this time.
We will continue to provide updates as the situation evolves, we encourage you to check back often to learn about the status and any changes of our service.
We're currently experiencing high call volume. For fastest service please contact us via Live Chat
|Trading Platforms||All platforms are operational.|
|Funding & Withdrawals||N/A|
|Pricing||We expect markets to remain volatile due to the ongoing global circumstances. There could be a heightened risk of price gapping, with the potential of spreads widening.|
|Markets and Trading||RUB is now on close only after it plunged to lowest since 2016 on Russia Ukraine conflict. Expect volatility across a number of other markets.|
Important information regarding maintenance work
Our systems are currently undergoing important, scheduled maintenance work. Our trading platforms, MyAccount funding portal, and online account application may be unavailable during this time.
You can securely fund your account by logging in to MyAccount and visiting the Funding page.
FOREX.com cannot accept deposits from third parties. Please note that you may experience longer processing times if the name on the originating account does not match your FOREX.com account.
There are four easy ways to fund your account:
Bank Transfer – Recommended
You can transfer a maximum of $10,000 or currency equivalent per transaction and funds will typically be available immediately for trading. The minimum transaction for bank transfers is $100 per transaction. We accept USD, no fee for bank transfers.
You can deposit a maximum of $10,000 (or currency equivalent) per transaction and funds will typically be available immediately for trading. The minimum transaction for bank transfers is $100 per transaction. We accept Visa and MasterCard in USD, GBP and EUR. However, please be aware that all debit card transactions are automatically converted to USD.
FOREX.com does not charge fees for incoming card deposits. If you deposit funds from abroad, you may be charged a cross-border fee or currency conversion fee by your issuing bank.
There is no minimum or maximum deposit amount for wire transfers. Wire transfers may take up to 1-2 business days for domestic wires and 2-5 days for international wires before they are available for trading. We accept USD, EUR, CAD, JPY, CHF, AUD and GBP. FOREX.com does not charge fees for income wires. However, your bank may charge a service fee. Wire transfers that involve a bank outside of the US may require an intermediary US bank. US intermediary banks may charge a transaction fee.
Personal or Business Check
Currently, we are not accepting personal or business checks.
Our margin requirements differ according to platform (FOREX.com or MetaTrader), market, asset class and position size. You can find the specific margin of each instrument in its Market Information Sheet on the FOREX.com desktop platform or view our list of margin requirements by product.
To calculate the amount of funds required to cover the margin requirement when you open a trade, simply multiply the total notional value of your trade (quantity x price of instrument) by the margin factor.
For example, say the margin requirement for EURUSD is 2%. The current buy price of EURUSD is 1.300 and you wish to buy 1 standard lot (100,000).
The total value of the position is $130,000 (100,000 x 1.300). $2,600 would therefore be allocated from your account to open the position ($130,000 x 2%).
With FOREX.com platforms, you can calculate the required margin before placing a trade through the platform’s margin calculator, monitor each position’s margin requirement separately or review your account’s total margin requirement through the Margin Indicator.
Slippage is when an order is filled at a price other than the requested price.
Our quoted prices are executable the majority of the time. In fast-moving markets, orders may be executed at a price which has ceased to be the best market price. Limit orders will always be filled at the price asked or better.
While our 100% margin requirement and real-time margin system is designed to limit your trading losses and help ensure that total losses never exceed your total account balance, you do risk incurring losses greater than your account balance, especially during periods of extreme market volatility. While it is not FOREX.com’s policy to hold clients responsible for modest negative balances, we do reserve the right to hold clients responsible for large debit balances and when special circumstances apply. For this reason, we strongly encourage you to manage your use of leverage carefully.
Prices often move over the weekend when the markets are closed particularly during times of high volatility, and can move drastically from where they were on Friday until the time, they are visible again after the weekend.
To avoid them, simply exit your trade before the weekend hits.
We encourage you to read about Risk Management
Not finding what you are looking for? View our General Faqs.
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