Orders & Execution

Orders are executed at the best available price at the time the order is received.

Our foreign exchange, gold, and silver price quotes are derived from prices provided to us by selected top tier global banks in the wholesale foreign exchange, gold and silver markets.

To this:
Phone Dealing Procedure for our Clients

1. Immediately state your account number and verify security information.

2. State your interest. Always be sure to include the number of lots and the currency pair you are interested in.
Example: "I would like a price on 5 lots of Euro/Dollar."

3. The representative will then provide a 2-way price quote.
Example: "Euro/Dollar is 1.3355/58" (the first number being the bid, the second the offer)

4. State your trade.
Example: "At 1.3355, I sell 5 lots of Euro/Dollar" or "At 1.3358, I buy 5 lots of Euro/Dollar"

5. If you do not wish to deal at the quoted levels, simply say "Nothing Done", hang up and call again later. Or, place a limit or stop order at your desired level.

6. Remember: A price given is the dealing price at that time; haggling is not allowed nor are Traders allowed to remain on the phone until the price changes.

7. It is important to remember that Dealing Desk phone lines are reserved for dealing/order purposes only, and that proper Phone Dealing Procedures be observed at all times. All other inquiries, such as account issues or general information, can be addressed through 1.908.731.0750 or 1.877.FOREXGO or via email: support@forex.com.

Pending orders, such as stops and limits, can be executed End of Day (EOD) or Good 'til Cancelled. 

EOD orders automatically expire at 5pm New York time on the same day the order was entered. 

Good ‘til Cancelled (GTC) orders automatically expire on the Saturday following the 90th calendar day from the date the order was entered.

You are responsible for monitoring your account and maintaining 100% of required margin at all times to support your open positions. 

If at any point, the equity available drops below 100% of the margin required you will be subject to auto liquidation of the position incurring the largest loss. Liquidation of other open positions will continue until sufficient margin is maintained in the account. 

If you are still unsure why your position was closed, please contact us.

The smallest available trade size is 1,000 units for currencies.

Our execution scorecard has our recent execution stats including execution speed, price improvement, slippage, and more. You can view our execution scorecard here.

Slippage is when an order is filled at a price other than the requested price.

Our quoted prices are executable the majority of the time. In fast-moving markets, orders may be executed at a price which has ceased to be the best market price. Limit orders will always be filled at the price asked or better.