I forgot my username or password. How do I retrieve them?
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If you forgot your username, please contact us for assistance. If you forgot your password, please click here and fill in your username and email. You’ll then receive an email with a link to reset your password.
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How do I change the password my live trading account?
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To change your password, log in to My Account, click on ‘Account settings’ tab and then select ‘Change Password’.
If you’re using our mobile app, tap ‘More’ at the bottom of the screen (for iOS) or the menu icon at the top-left of the screen (for Android), then ‘Settings’ under the ‘My Account’ menu and then ‘Change Password’.
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I received an email about my password reset or change that I didn’t request. What should I do?
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If you’ve received a password reset or change email that you didn’t request, please contact us immediately.
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I received a password reset confirmation email but didn’t change my password. What should I do?
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If you’ve received an email confirming that your password has been changed and you didn’t, someone may have fraudulently changed your password, so please contact us immediately.
If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on site to reset your password.
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How do I change my name or the address on file?
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Log in to MyAccount, go to your Account Settings and select Profile to change your information.
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How do I link accounts?
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To link accounts, click the Link Account button in the Summary section of MyAccount and follow the instructions.
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