Welcome to Help & Support

Watch the 'how-to' video below to learn how SMART Signals work, or visit our dedicated SMART Signals FAQs for more information.

SMART Signals FAQs

How are SMART signals generated?

Which markets do you look at?

Trading signals will initially cover a range of markets in FX and gold.
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How do I find out the rationale of a signal?

Under the All Signals or My Signals tab, click on a signal to expand it and view additional information, including the signal rationale.
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What do 'triggered', 'waiting' and 'approaching' mean?

Triggered: This means the market price has reached the signal entry price.

Waiting: The signal is waiting for the market price to reach the signal entry price.

Approaching: The market price is now close to the signal entry price in percentage terms.
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Which time periods to SMART signals cover?

4, 6, 8 and 12-hour timeframes.
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How do I trade SMART signals?

What platforms are SMART Signals available on?

SMART Signals are available on Web Trading and iOS or Android mobile apps.
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Are SMART Signals markets different to normal markets?

No, SMART Signals monitor the same markets which you normally trade on.
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Is there any additional cost to trade SMART Signals?

No, there are no additional costs to trading with SMART Signals.
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Do I have to follow suggested signal?

No, you can amend your SMART Signals position at any time you wish. However, the SMART Signals algorithm is designed operate at maximum efficiency based on suggested levels.
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Can I close a SMART Signals trade early?

You can close a SMART Signals trade at any time in the same way you would close a normal position.
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Why does my order on a SMART Signal expire one hour before the end, after I’ve placed an order?

This happens automatically when the entry price is not reached and there is only one hour remaining for the signal validity period.
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Why has the signal retired?

A signal can be withdrawn (retired) early for two reasons:

1) The market has moved too far from the signal entry price

2) The market price becomes extremely volatile


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Can I get notifications without trading the signal?

You can receive notifications on a signal without trading it by adding that signal to your Favorites.
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Can I still trade a signal if it’s already been triggered?

Yes, you can so long as the signal is still valid and open.
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Are SMART Signals specifically selected for me?

No, the algorithm provides the SMART Signals to all users.
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Are SMART Signals specifically selected for me?

If you have favorited or traded a SMART Signal, you'll receive a push notification when it expires. You'll receive that notification on Web Trader and/or your mobile device if you have our app installed and push notifications enabled. The SMART Signal will then be marked as expired under All Signals.
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Will my signal trade automatically close at the end of the signal period?

No.
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Is there a minimum or maximum quantity I can trade on a SMART Signal?

The minimum or maximum quantity remains the same as the underlying market.
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How is the performance calculated?

Why do you only show the last 10 performances of the signal?

This is to indicate how well the signal has been performing recently.

You can also see the total number of signals ever generated and the Historic Win Ratio, so you can see how the signal has done over its lifetime.

Please be aware that past performance is not indicative of future results.
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Why does my P&L differ from the results showing?

We show pro forma performance results. The SMART Signals engine is calibrated with one set of market spreads, which may not be what you are charged.
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Can I see more data?

The Performance History tab shows the lifetime total number of signals for a market and the Historic Win Ratio.
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How is the result for an individual signal calculated?

The signal return is calculated as the difference between the signal trigger price and the closing price of the signal.
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