At FOREX.com, we aim to consistently provide a high standard of service to all our clients. We do recognize, however, that we may not always be able to live up to your expectations.
Should you wish to raise a complaint on any aspect of the services provided by FOREX.com, please contact Client Support on 1.908.315.0653 or email firstname.lastname@example.org.
We have established an internal complaints procedure to ensure that your complaint is dealt with efficiently and by the correct person and we usually aim to resolve issues by the end of the business day following receipt of the complaint.
- Your name, address and client reference number
- A clear description of your complaint
- Details of what you would like us to do to put it right
- Copies of any relevant documents, such as letters
- A daytime telephone number where we can contact you
If the Client Support Team is unable to resolve the matter to your satisfaction, your complaint may be referred to our Compliance Department who will:
- Send you a prompt written acknowledgement
- Carry out an impartial review of the complaint
- Issue you a final response within eight weeks of the complaint logged date setting out our view and your options