Global Volatility: Service Center

Market volatility has caused unusually high wait times. In order to service your needs efficiently, we have complied a list of the most frequently asked questions during this time.

We will continue to provide updates as the situation evolves, we encourage you to check back often to learn about the status and any changes of our service.

We're currently experiencing high call volume. For fastest service please contact us via Live Chat

STATUS CENTER

SERVICES STATUS
MetaTrader mobile app As of September 24, 2022, the MetaTrader mobile app is no longer available on the iOS App Store globally. If you currently have the application on your iOS device, please be careful not to delete it, or you may lose access. If you can’t access the iOS app, we recommend using Mobile Web terminals for your mobile trading.
Trading Platforms All platforms are operational.
Margin Requirements N/A
Funding & Withdrawals N/A
Pricing N/A
Markets and Trading In response to volatility, trading on some of our commodity markets such as corn, wheat and oats may be impacted. These markets may be set to limit down/limit up or phone-only. Please check market information sheets for the latest information.

Expect volatility across a number of other markets.
Inactivity Fees N/A

As of September 24, 2022, the MetaTrader mobile app is no longer available on the iOS App Store globally. If you currently have the application on your iOS device, please be careful not to delete it, or you may lose access. If you can’t access the iOS app, we recommend using Mobile Web terminals for your mobile trading.

Important information regarding maintenance work

The markets below are undergoing urgent maintenance and may not be available to trade on our platforms. Please contact client management to place or close a trade.

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RUB is now on close only after it plunged to lowest since 2016 on Russia Ukraine conflict. Expect volatility across a number of other markets. In response to volatility, trading on some of our commodity markets such as corn, wheat and oats may be impacted. These markets may be set to limit down/limit up or phone-only. Please check market information sheets for the latest information.

Expect volatility across a number of other markets.

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Popular FAQs

Where do I get my password?

What is the fastest way to fund my account?

What are current Margin Requirements?

What is slippage?

What is a ‘limit down’?

Can my account go in the negative?

How do I avoid unexpected market gapping?

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