Global Volatility: Service Center

Market volatility has caused unusually high wait times. In order to service your needs efficiently, we have complied a list of the most frequently asked questions during this time.

We will continue to provide updates as the situation evolves, we encourage you to check back often to learn about the status and any changes of our service.

We're currently experiencing high call volume. For fastest service please contact us via

STATUS CENTER

SERVICES STATUS
Trading Platforms All platforms are operational.
Margin Requirements In light of recent extreme market volatility, we have made some changes to our margin requirements and step margin thresholds for some Equities and Indices markets. Please check the Market Information Sheet in platform for further information. Click here to learn more about Step Margin.
Funding & Withdrawals In a few cases on March 15th, we were unable to process withdrawal requests and the amount has been credited back to your account. If you would like to request another withdrawal, please log in to your account.
Pricing We are expecting markets to remain highly volatile over the coming days. There will be a heightened risk of price gapping and we also expect spreads to widen.
Markets and Trading Short-Selling Ban – French, Italian & Belgian Equities
As of 18.03.20 exchanges have imposed a minimum one month restriction on short-selling of all French, Italian and Belgian Equities. Whilst the ban is in place you will not be able to open any new short positions in the affected markets. Existing long and short positions will not be affected and can be closed in the normal way. If you are holding a short position in these markets, you will not be able to add to that position.
Us Indices Limit Up/Limit Down
Due to heightened volatility, US Indices could be placed on limit up/limit down. A limit down or limit up period is imposed by an exchange (such as the NYSE) and not by brokers. Trading is halted and it usually lasts 15 minutes, but may be extended depending on the percentage decline before market open.

All platforms are operational.

In light of recent extreme market volatility, we have made some changes to our margin requirements and step margin thresholds for some Equities and Indices markets. Please check the Market Information Sheet in platform for further information. Click here to learn more about Step Margin.

In a few cases on March 15th, we were unable to process withdrawal requests and the amount has been credited back to your account. If you would like to request another withdrawal, please log in to your account.

We are expecting markets to remain highly volatile over the coming days. There will be a heightened risk of price gapping and we also expect spreads to widen.

Short-Selling Ban – French, Italian, Spanish & Belgian Equities

As of 18.03.20 exchanges have imposed a minimum one month restriction on short-selling of all French, Italian, Spanish and Belgian Equities. Whilst the ban is in place you will not be able to open any new short positions in the affected markets. Existing long and short positions will not be affected and can be closed in the normal way. If you are holding a short position in these markets, you will not be able to add to that position.

Us Indices Limit Up/Limit Down

Due to heightened volatility, US Indices could be placed on limit up/limit down. A limit down or limit up period is imposed by an exchange (such as the NYSE) and not by brokers. Trading is halted and it usually lasts 15 minutes, but may be extended depending on the percentage decline before market open.

Popular FAQs

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What are current Margin Requirements?

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What is a ‘limit down’?

Can my account go in the negative?

How do I avoid unexpected market gapping?

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