Global Volatility: Service Center

Market volatility has caused unusually high wait times. In order to service your needs efficiently, we have complied a list of the most frequently asked questions during this time.

We will continue to provide updates as the situation evolves, we encourage you to check back often to learn about the status and any changes of our service.

We're currently experiencing high call volume. For fastest service please contact us via

STATUS CENTER

SERVICES STATUS
Trading Platforms All platforms are operational.
Margin Requirements Margin changes

As a result of increased market volatility surrounding the US Election, we have temporarily increased margin requirements for the following markets:
Market Current base margin New base margin as of 1st Nov
Global equities From 3% 10%+
France 40 0.25% 3%
Italy 40, Spain 35,
Switzerland 20
and Netherlands 25
1% 3%
The changes mean you’ll need increased margin to maintain existing positions and open new positions. Please ensure you keep your account well margined over the coming days.

We’ll notify you if any further changes to margin rates are required.
Funding & Withdrawals We are currently unable to accept MasterCard deposits for any card issued outside of the EU. You can continue to fund your account through Visa or via wire transfer.
Pricing We are expecting markets to remain highly volatile over the coming days. There will be a heightened risk of price gapping and we also expect spreads to widen.
Markets and Trading N/A
Inactivity Fees N/A

All platforms are operational.

Margin changes

As a result of increased market volatility surrounding the US Election, we have temporarily increased margin requirements for the following markets:

Market Current base margin New base margin as of 1st Nov
Global equities From 3% 10%+
France 40 0.25% 3%
Italy 40, Spain 35,
Switzerland 20
and Netherlands 25

1%
3%

The changes mean you’ll need increased margin to maintain existing positions and open new positions. Please ensure you keep your account well margined over the coming days.

We’ll notify you if any further changes to margin rates are required.

We are currently unable to accept MasterCard deposits for any card issued outside of the EU. You can continue to fund your account through Visa or via wire transfer.

We are expecting markets to remain highly volatile over the coming days. There will be a heightened risk of price gapping and we also expect spreads to widen.

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Popular FAQs

Where do I get my password?

What is the fastest way to fund my account?

What are current Margin Requirements?

What is slippage?

What is a ‘limit down’?

Can my account go in the negative?

How do I avoid unexpected market gapping?

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