Global Volatility: Service Center

Market volatility has caused unusually high wait times. In order to service your needs efficiently, we have complied a list of the most frequently asked questions during this time.

We will continue to provide updates as the situation evolves, we encourage you to check back often to learn about the status and any changes of our service.

We're currently experiencing high call volume. For fastest service please contact us via

STATUS CENTER

SERVICES STATUS
Trading Platforms All platforms are operational.
Margin Requirements Due to recent volatility in the markets, we are increasing our margin rates on Silver, from 10pm GMT on Thursday 4 February 2021 (for non-MetaTrader clients) and before markets open on Sunday 7 February 2021 (for MT clients). The new required margin starts at 15%.
Funding & Withdrawals N/A
Pricing N/A
Markets and Trading Due to United States Executive Order 13959 trading restrictions have been placed on a number of stocks, and they are now placed on "close only" trading for clients. The current list of restricted markets are below, and will be updated if further markets are added.
  • China Telecom Corp (HKD) CFD
  • China Communications Construct CFD
  • China Railway Construction CFD
  • China Mobile (HKD) CFD
  • CRRC Corp Ltd CFD
  • SMIC (Semiconductor Mfg Intl) CFD
  • China Unicom (HKD) CFD
  • China Mobile (USD) CFD
Inactivity Fees N/A

All platforms are operational.

Margin changes

Due to recent volatility in the markets, we are increasing our margin rates on Silver, from 10pm GMT on Thursday 4 February 2021 (for non-MetaTrader clients) and before markets open on Sunday 7 February 2021 (for MT clients). The new required margin starts at 15%.

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Due to United States Executive Order 13959 trading restrictions have been placed on a number of stocks, and they are now placed on "close only" trading for clients. The current list of restricted markets are below, and will be updated if further markets are added.

  • China Telecom Corp (HKD) CFD
  • China Communications Construct CFD
  • China Railway Construction CFD
  • China Mobile (HKD) CFD
  • CRRC Corp Ltd CFD
  • SMIC (Semiconductor Mfg Intl) CFD
  • China Unicom (HKD) CFD
  • China Mobile (USD) CFD

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Popular FAQs

Where do I get my password?

What is the fastest way to fund my account?

What are current Margin Requirements?

What is slippage?

What is a ‘limit down’?

Can my account go in the negative?

How do I avoid unexpected market gapping?

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