FAQs

Get help with your trading account or browse answers on specific markets and products.

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Platforms

General Questions

How do I trade over the phone with Customer Support?

Phone trading is available to customers during market hours. To place a trade via phone call, please contact Customer Support.

Phone Trading Instructions:

- State your Account Number. You will be asked to verify the name on the account and answer other security questions.

- Ask for the current price. For example, "I would like a price on EUR/USD."

- Our customer support will provide the current bid/offer. For example, "EUR/USD is trading at 1.28551/562." The first number will be the sell price (BID), and the second number will be the buy price (ASK). As the market is constantly fluctuating, we will generally provide you an approximation and indicate which price is the sell and which price is the buy.

- If you wish to place a market order, state your interest. "I would like to sell 50,000 units for EUR/USD at the market."

- Our customer support will provide verbal confirmation of the trade prior to execution. Your trade will be entered on your behalf and the trade will appear in the trading platform immediately.

- If you do not wish to deal at the quoted levels, simply state so.

- You may also request that a stop or take profit order be placed on your behalf. Be sure to indicate the type of order and the price at which you would like the stop loss or take profit to be set at.

All trades executed via the phone by a registered customer support representative are subject to a pre-deal margin availability check and will be manually entered into the customer's account for integrated Profit & Loss analysis and reporting.

All phone orders will be recorded to ensure fairness and accuracy for all parties involved.

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What is the difference between FOREX.com platform and MetaTrader platform?

The FOREX.com platform is a feature-rich, fully customisable trading platform with a full breadth of mobile solutions. It offers currencies, shares, indices, metals and commodities for trading across thousands of markets. Our FOREX.com platform allows clients the ability to access our Performance Analytics tool to provide deeper insights into your trading behaviour and your past performance.

The MetaTrader 5 platform is a third-party platform developed by MetaQuotes; although, our MetaTrader 5 platform delivers integrated pattern recognition software and other trading tools. It also offers currencies, shares, indices, metals and commodities for trading across thousands of markets. The platform also allows clients to load third party software, like custom indicators and Expert Advisors, to assist with trading.

For a more detailed comparison, you can review our Trading Platform Comparison table.
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What are the system requirements to download the FOREX.com desktop download platform?

System Requirements for FOREX.com's Downloadable Platform:

- Operating System: Windows 7 or newer
- RAM: 2GB RAM DDR3 PC3-12800 (1600 MHz) or better
- Processor: Intel Core i3-4130 @ 3.4 GHz or better
- Storage: 200MB free space
- Framework: Microsoft Framework 4.0 with service packs
- Internet Explorer v6.x or higher, Firefox v1.x or higher
- .NET 2.0 Framework
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What are the system requirements to download the MetaTrader platform?

System Requirements for MetaTrader 5 Downloadable Platform:

- Operating system: Windows XP or more recent
- Screen resolution: Minimum of 1024x768
- Internet: Connection speed of 36.6 Kbps or faster
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I have a Mac. How can I trade with my account?

There are several options for Mac users. You can either access FOREX.com's trading platforms via your web browser, or you can download our mobile app to access your account from your smartphone. Additionally, Mac users can also download MetaTrader 5 by clicking here.

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FOREX.com Desktop Platform

How do I download FOREX.com's desktop trading platform?

Click here to download the advanceds FOREX.com desktop trading platform.
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Why do I receive an "Authorisation Failed" message when trying to log in?

This may be a result of an incorrect username or password. Click here to easily reset your password. If you have forgotten your username, please contact us.
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What order types are available on the FOREX.com desktop platform?

Market Order

A market order is an order to buy or sell at the best available market price within your pre-set price tolerance range (also known as a trade). If a price cannot be met within the tolerance range, the order will be requoted.

Entry Order

An entry order is an order to buy or sell when the market hits a specified price.

Stop Order

A stop order is an instruction to place a trade at a pre-defined price that is worse than the price at the time of placing the order. When the pre-defined price is reached, the stop order is filled at the best available price at that moment.

Remember that stop orders do not guarantee your execution price – a stop order is filled at the best price once triggered.

Stop Loss Order

A stop loss order is an order attached to a trade, with an instruction to close the trade at a pre-defined price that is worse than the price at the time of placing the order. When the pre-defined price is reached, the stop loss order is filled at the best available price at that moment.

Remember that stop loss orders do not guarantee your execution price – a stop loss order is filled at the best price once triggered.

Limit Order

A limit order is an order to place a trade at a pre-defined price that is better than the price at the time of placing the order. When the pre-defined price is reached, the limit order is filled at the specified price or better.

One Cancels Other (OCO)

An OCO is a set of two orders. When one order is filled, the other is cancelled.

Guaranteed Stop Loss Order

Guaranteed stop loss orders work in the same way as standard stop loss orders except that they guarantee to close your position at the exact trigger price you set, regardless of volatility or gapping.

There is an additional charge for placing a GSLO (known as a GSLO premium). GSLOs are not available on all markets, and information on charges and available markets can be found within the Key Market Information sheet on the FOREX.com desktop platform.

Trailing Stop Loss Order

A trailing stop loss is created by setting up a stop order that ‘trails’ your position by a specific number of points. If your trade moves in the direction you predicted, the trailing stop loss moves with the market, in the same direction as your potential profit and will only be executed when the market moves against you by the set number of points."
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How can I see more information about a market before placing a trade?

You can find more information through Key Market Information directly on the platform. There is an "i" icon for each market. By clicking on this icon, you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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What is price tolerance and how do I update it?

Price tolerance is the price level within which our trading platform may execute your trade immediately even if at the time of execution the price has moved away from that price specified by you.

Markets where price tolerance applies will have default tolerance levels set, but they may be altered by the client on the trading platform. The default price tolerance on the platform is set to "2".

If you do not want any slippage in execution price, you can manually set your price tolerance level to '0' for each market. This will mean that if we receive a trade request and the price is different, the trade will be rejected and a new trade must be requested.

To adjust this, click on the "i" icon, which is the Key Market Information sheet, lined with the specific market in the Watchlist window in the FOREX.com platform. A new window will open where you can expand "Preferences" by clicking on the "+" symbol to alter your price tolerance.

If you do not see the "i" icon, right click on any column header in your Watchlist window, then check off "Key Market Information." An "i" will appear next to every market.
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How many charts can I have open on my FOREX.com desktop platform?

There are no limits as to how many charts you can open on the FOREX.com desktop platform.
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If I close my platform, will my layout and chart templates automatically save?

If you close the FOREX.com desktop platform, your layout and chart templates will automatically save.
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How do I close a position?

There is more than one way to close an open position.

You can close an open position through the "Open Positions" window. There will be a black button with the word "Close" in white text. By clicking on this button for the specific open position you are attempting to close, it will open a deal ticket for you to review and close your position. If "1-Click Trading" is turned ON at the top right of the platform, the position will automatically close when you click on the "Close" button with no window to review the trade prior to closing.

You may also close an open position by entering a trade (of the same size) in the opposite direction of your existing position. Make sure to review the entire trade ticket before submitting as there is a check box next to the direction input for "Hedge". If the "Hedge" box is checked, it will NOT close the position, but execute the position in the opposite direction as a hedge trade.
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How do I partially close an option position?

Individual positions can be partially closed by entering a trade in the opposite direction of your existing position, with the quantity modified with the amount you would like to partially close. Make sure to review the entire trade ticket before submitting as there is a check box next the direction input for "Hedge". If the "Hedge" box is checked, it will not paritally close the position, but execute the position in the opposite direction for the specific quantity as a partial hedge trade.

You can also close the open position through the "Open Positions" window. There will be a black button with the word "Close" in white text. By clicking on this button for the specific open position you are attempting to close, it will open a small window for you to review. Simply type in the quantity that you are looking to partially close for that position and click on Submit. If "1-Click Trading" is turned ON at the top right of the platform, the entire position will automatically close when you click on the "Close" button with now window to review the trade prior to closing.
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Can my positions be aggregated?

Yes, individual positions of the same product made in the FOREX.com desktop download platform can be viewed either individually or amalgamated into a net position. To switch modes, click the Amalgamate Positions box in the Open Positions Window.
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Is there a maximum deal size or maximum order size on the FOREX.com/Advantage Trader Pro desktop platform?

The maximum order size varies by market. You can view market's minimum and maximum deal sizes in its Key Market Information or the Trade Ticket.

More information on specifications for specific markets can be found through the platform's Key Market Information section.

You can access Key Market Information directly on the platform. There is an "i" icon for each market. By clicking on this icon, you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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How do I access my account statements and reports?

You will be able to generate your direct FOREX.com Annual Customer Statements from your FOREX.com desktop download platform by going to Reports > Customer Statements > View Statements. You will input the date range you would like to view. Be sure to check off both boxes for Statement and Contract Notes.
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Does FOREX.com's desktop platform support backtesting?

We do not support backtesting on the FOREX.com desktop download platform.
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When an unassociated order in the opposite direction of existing position(s) is filled, how do my positions close?

Unassociated pending orders will be executed per First In First Out (FIFO). Therefore, if you have a pending order in the opposite direct of an existing position, it will close the first trade entered depending on the trade details of the pending order.

If the unassociated pending order has Hedging turned ON, then the order will execute at the price in the opposite direction of the existing position.

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If I do not have sufficient margin, how will my trades be liquidated?

For MetaTrader 5, the margin call level is set to 50% and the stop out is at 100%.

When Stop outs are processed automatically by the server (not by a plugin or a manager), then orders and positions are forcedly closed on an account in the following order:

• The server analyses the client’s pending orders that are not under execution at the moment.
• It deletes a pending order with the largest margin reserved.
• If Equity (or Margin level, depending on how the SO level is determined) is still under the Stop out level, the next order is deleted. Orders without a reserved margin (no margin requirements) are not deleted.
• If Equity (or Margin level) is still under the Stop out level, the server closes a position with the largest loss. If all of the positions are profitable, the position with the lowest profit is closed (excluding swaps and commissions).
• Positions are closed until Equity (or Margin level) becomes higher than the Stop out level.
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Why did my order execute when the chart shows the price did not reach my order yet?

Be sure to review the correct price type chart when reviewing the execution of your orders.

If you have an open buy position or a pending sell order, you will need to monitor the BID chart.

If you have an open sell position or a pending buy order, you will need to monitor the ASK chart.
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How do I set up price alerts?

Right-click on the specific market in the Watchlist or Market Search that you would like to set an alert for. A menu will open presenting a little bell icon labelled as "Set Alert".

If you would like to place the alert at a specific rate from the chart, you can right click on the chart and it will provide you the same bell icon labelled as "Set Alert".

Once selected, you will find an alert window for you to modify Direction, Alert Price, Good Till (how long you would like to monitor this alert for), and Sound. Then click Submit.

To review all active alerts, go to the Alerts tab across the top and select "Price Alerts".

In addition, setting a price alert on one FOREX.com platform will extend to all FOREX.com platforms.
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Can I set up email notifications as a price alert?

When clients set a price alert, they will receive both a push notification as well as an email notification.

Unfortunately, there is no way to set so that clients will only receive one or the other. Clients will receive both.
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How do I hedge my positions?

When you launch the deal ticket, you will see a tick box option to hedge. This box is located next to your "Direction" selection. If you tick this box, this will open a new position in the direction you've chose, regardless of whether you currently have any open positions in the same market. if this is the first position within a particular market, the button will have no effect as effectively; there is no original position to hedge.

For example, if you have an open sell position for 10,000 units in EUR/USD and you would like to hedge a quantity of 5,000 units, you would launch a new EUR/USD deal ticket and input buy as Direction for a Quantity of 5,000. To place this trade independently from your original 10,000 units position, you will need to tick the Hedge box, which will be located next to "Direction: Buy". Then place the trade. Please note if you do not tick the Hedge box, this will effectively close 5,000 units of your original short position. After you have submitted the hedged ticket, you will then have two positions open in EUR/USD market: one buy position for 5,000 units and one sell position for 10,000 units, meaning you are now net short 5,000 in total. You can also close either position independently at any time.

You must also be aware that if you have amalgamated positions turned on, this will show the net figures for the total trades placed (i.e. inclusive of all shorts or longs in a specific market). To see individual positions, you need to expand the amalgamated position or switch to single positions.
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WebTrader

What browsers are supported?

Web Trader is supported on all modern browsers. Chrome 56 (and newer versions) is recommended for our platform, but it will work on Internet Explorer and Mozilla Firefox 52. You don't need to have Flash to access our Web Trader platform.

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Is WebTrader secure?

Yes, we work hard to ensure secure transmission of data across all our platforms.
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How current is the information on Web Trader?

The web platform uses real-time data.

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What features does WebTrader have?

The web platform features:

- Advanced charting tools
- Drag-and-drop order editing
- +50 indicators
- Market comparisons
- Saved layouts
- Integrated analysis & calendar
- Account management

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Can I manage my funds on WebTrader

You can add funds from an existing funding method through the WebTrader platform by clicking on the person icon at the top right and selecting "Account Funding".

To add funds from a pre-existing funding method, select Add Funds.

To withdraw funds, click on Withdraw Funds.

To add a new payment method, select Add Payment Method.

If these options do not work or if it is not allowing you to perform what you intended, please log into the MyAccount page from our website and proceed to the Funding tab.

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How do I log out of WebTrader?

You can log out of the WebTrader platform by either clicking on the person icon at the top right and selecting "Log out", or you can close out of the window.
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How many workspaces can I have open?

There are no limits as to how many workspaces you can have open.
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How do I add a market to my Watchlist?

Find the market you are looking to add to your watch list by typing in the specific market into Search markets. Then, click on the "+" symbol on the far right and select which Watchlist you would like to add that market to.

If you do not see your Watchlist on your workspace, select the three dots in the workspace tab and select the "+" for "Watchlist".

Additionally, you can also add markets to your Watchlist through the "Watchlist" window. To do so, you will need to click on "Add to watchlist" on the right side lined with the specific Watchlist you are trying to add markets to. Then type in the market that you are looking to add to that specific watchlist and click on it through the list that will populate.

You can remove a market from the watchlist by first opening the Watchlist that market is in. Then click on the down arrow for that market and select "Remove from watch list".

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How do I change my layout?

The windows can be adjusted by clicking and dragging the edge and can be moved to specific parts of the workspace. If there is a window that you would like to add, you should be able to find more options by clicking on the three dots in the workspace and selecting the "+" for whichever windows you are looking to add.
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If I log out of WebTrader, will it save my layout and chart templates?

Platform layouts and chart templates will automatically save and reload when you log back into the WebTrader platform.
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How do I compare markets on the same chart?

There is no option to compare markets on the same chart; you would need to load a new chart for that specific market and place it next to the other market you are trying to compare it to.
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Can I have multiple charts open for the same market with different time frames?

You can open however many charts you would like for the same market at different time frames on the workspace.
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What is the minimum trade size and maximum trade size?

The minimum trade size is 1 micro lot (0.01 lots) and the maximum trade size is 50 standard lots.

The maximum order size varies by market. You can view market's minimum and maximum deal sizes in the WebTrader's Market 360, which can be opened for a specific market, or the Trade Ticket.

More information on specifications for specific markets can be found through the WebTrader's Market 360 section.

You can access the Market 360 for a specific market by clicking on the down arrow for the market after you have searched for it. Through the Market 360, you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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How do I add a Stop Loss or Limit associated order to a position I hold?

To add a Stop Loss or Limit, you can see the open positions that you have through the Positions window and click on "Set" under "Stop" or "Limit". This will open an Amend Position window, where you can check off the boxes for "Stop" and/or "Limit" and add an associated order based on price, points, or Profit/Loss. Once you have filled in the inputs, click on Update Position.

You may also access the Amend Position window by clicking on the down arrow for the open position and selecting "Amend Position".
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When an order in the opposite direction of my existing position(s) is filled, how are my positions closed?

Unassociated pending orders will be executed per First In First Out (FIFO). Therefore, if you have a pending order in the opposite direct of an existing position, it will close the first trade entered depending on the trade details of the pending order.

If the unassociated pending order has the Hedge box checked, then the order will execute at the price in the opposite direction of the existing position.

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Why did my order execute when the chart shows the price did not reach my order yet?

Be sure to review the correct price type chart when reviewing the execution of your orders.

If you have an open buy position or a pending sell order, you will need to monitor the BID chart.

If you have an open sell position or a pending buy order, you will need to monitor the ASK chart.
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If I do not have sufficient margin, how will my trades be liquidated?

For MetaTrader 5, the margin call level is set to 50% and the stop out is at 100%.

When Stop outs are processed automatically by the server (not by a plugin or a manager), then orders and positions are forcedly closed on an account in the following order:

• The server analyses the client’s pending orders that are not under execution at the moment.
• It deletes a pending order with the largest margin reserved.
• If Equity (or Margin level, depending on how the SO level is determined) is still under the Stop out level, the next order is deleted. Orders without a reserved margin (no margin requirements) are not deleted.
• If Equity (or Margin level) is still under the Stop out level, the server closes a position with the largest loss. If all of the positions are profitable, the position with the lowest profit is closed (excluding swaps and commissions).
• Positions are closed until Equity (or Margin level) becomes higher than the Stop out level.
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What is price tolerance and how do I update it?

Price tolerance is the price level within which our trading platform may execute your trade immediately even if at the time of execution the price has moved away from that price specified by you.

Markets where price tolerance applies will have default tolerance levels set, but they may be altered by the client on the trading platform. The default price tolerance on the platform is set to "2".

If you do not want any slippage in execution price, you can manually set your price tolerance level to '0' for each market. This will mean that if we receive a trade request and the price is different, the trade will be rejected and a new trade must be requested.

To adjust this, search for the market you would like to adjust the price tolerance for. Then select the down arrow button and click on Market 360. A new tab will open displaying the chart and market information for that specific market. Click on the "+" for Preferences to find the option to adjust your price tolerance.
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How do I find more information about a market?

More information on specifications for specific markets can be found through the WebTrader's Market 360 section.

You can access the Market 360 for a specific market by clicking on the down arrow for the market after you have searched for it. Through the Market 360, you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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How do I access my account statements and reports?

You may view your direct FOREX.com account statements through the WebTrader platform by logging in, clicking on the person icon located at the top right corner and selecting “Account Details”. Then, select “Statements and Contracts”. Make sure both “Statements” and “Contracts” are checked. You will see a “Select Dates to include”, make sure to select “Other” and input the correct date range. Through the window on the right, you will need to find the statement with the label "Annual" for "Range".

You can also view more reports by clicking on the three dots of your workspace, select the "+" for History.
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How do I set up price alerts?

There are many ways to set price alerts through the WebTrader platform:

1.) You can search the market in "Search markets" and click on the down arrow of the market you are looking to set a price alert for. Then click on "Set Price Alert" and a window will open up asking what is the Alert price you would like to set and how long the alert will last.

2.) You can click on the Buy/Sell option in the down arrow menu after searching the market. As long as 1-Click Trading is OFF, you will be provided with the Trade Ticket. Across the top of the Trade Ticket, you will see Trade, Order, and Set Alert. Click on Set Alert and the window will change to ask you what is the Alert price you would like to set and how long the alert will last.

3.) You can open the Positions window and click on the down arrow for your open position and either click on "Set Price Alert" or "Buy Trade" or "Sell Trade" (as long as 1-Click Trading is OFF).

To review the alerts that you have set, click on the three dots in the tab of your workspace and select "Price Alerts".

In addition, setting a price alert on one FOREX.com platform will extend to all FOREX.com platforms.

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Can I set up email notifications as a price alert?

When clients set a price alert, they will receive both a push notification as well as an email notification.

Unfortunately, there is no way to set so that clients will only receive one or the other. Clients will receive both.
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How do I hedge my positions?

When you launch the deal ticket and input the trade details, click on Advanced ticket. You will see the option for Hedging, which you can turn ON by clicking on it. If you turn this option ON, this will open a new position in the direction you've chose, regardless of whether you currently have any open positions in the same market. If this is the first position within a particular market, the button will have no effect as effectively; there is no original position to hedge.

For example, if you have an open sell position for 10,000 units in EUR/USD and you would like to hedge a quantity of 5,000 units, you would launch a new EUR/USD deal ticket and input buy as Direction for a Quantity of 5,000. To place this trade independently from your original 10,000 units position, you will need to tick the Hedge box, which will be located next to "Direction: Buy". Then place the trade. Please note if you do not tick the Hedge box, this will effectively close 5,000 units of your original short position. After you have submitted the hedged ticket, you will then have two positions open in EUR/USD market: one buy position for 5,000 units and one sell position for 10,000 units, meaning you are now net short 5,000 in total. You can also close either position independently at any time.

You must also be aware that if you have amalgamated positions turned on, this will show the net figures for the total trades placed (i.e. inclusive of all shorts or longs in a specific market). To see individual positions, you need to expand the amalgamated position or switch to single positions.
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FOREX.com Mobile App

How do I download the FOREX.com app on my device?

To download the FOREX.com app on your iOS or Android device, search for FOREX.com in your app store or use the links below:

- Download FOREX.com iPhone app
- Download FOREX.com Android app

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Do I have to have an account to use FOREX.com Mobile?

Yes, you’ll need to sign up for a live account or a demo account to access the FOREX.com mobile app. Getting an account is free, quick and easy. Get started here.
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What can I do with my mobile app?

The FOREX.com mobile app is a full-featured trading platform allowing you to trade, analyse the markets, access news and analysis, set up trade alerts and more.
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What security features are in place to protect my account information?

We use sophisticated encryption technology to ensure the highest level of account security.

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How current is the information on the mobile app?

The mobile app uses real-time data.
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Can I make deposits & withdrawals through FOREX.com Mobile?

Yes, you can access your MyAccount portal from the mobile app and make deposits and withdrawals from there.

Ultimately, if you are unable to perform what you intended through the mobile application, you can access the MyAccount page from our website through an Internet Browser on your phone.
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What alerts are available on the mobile apps?

You can choose to receive:

- Price-based alerts via email and push notification
- Order alerts via push notification

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How do I set up price alerts?

On the iPhone mobile application, there are two ways to set an Alert:

1.) Find the market that you are looking to set an Alert for by going to the Watchlist icon at the bottom of the app. If the market you are looking for does not appear in the Popular Markets, select the "+" at the top left next to Watchlist and search through there. Once you have selected the market you are looking to set an Alert for, the mobile app will show you Details, Alert, News, and Market Info. Select Alert and input the Alert Price you are looking to receive an alert for and how long the alert will last. Once you have completed the inputs, select "Set Alert".

2.) Go to the the "More" icon on the bottom right of the app and select "Alerts" under "My Trades". There, you will be able to select "Add Price Alert" and search for the market you are looking to place an Alert for.

To review all active alerts on an iPhone, go to the More icon at the bottom right and select "Alerts" under "My Trades".

On the Android mobile application, you can access  the Watchlist section, the Search and Browse section, and the Alerts section through the main menu button at the top left.
After accessing the specific sections, the instructions to set the Alert are the same as the iPhone.

To review all active alerts on an Android, go to the main menu button at the top left and select "Alerts" under "My Trading".

In addition, setting a price alert on one FOREX.com platform will extend to all FOREX.com platforms.

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Can I set text notifications instead of push notifications?

We do not offer text notifications instead of push notifications. When clients set an alert, they will receive both a push notification and an email.
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Can I set email notifications instead of push notifications?

When clients set a price alert, they will receive both a push notification as well as an email notification.

Unfortunately, there is no way to set so that clients will only receive one or the other. Clients will receive both.
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Can I view a history of my triggered alerts?

Unfortunately, clients will not be able to review a history of their triggered alerts on any FOREX.com platforms.
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What is the minimum trade size and maximum trade size?

The minimum trade size is 1 micro lot (0.01 lots) and the maximum trade size is 50 standard lots.

The maximum order size varies by market. You can view market's minimum and maximum deal sizes in its Market Info or the Trade Ticket.

More information on specifications for specific markets can be found through the market's Market Info section.

You can access it by searching and selecting the specific market you are trying to get a better understanding of in the Watchlist section or Browse/Search sections. Then select "Market Info", where you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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Can I see my trade history?

iPhone: Select the "More" icon at the bottom right and then select "History" under "My Trading History".

Android: Select the main menu button at the top left and scroll to "My Trading History" and select "History".
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When an order in the opposite direction of my existing position(s) is filled, how are my positions closed?

Unassociated pending orders will be executed per First In First Out (FIFO). Therefore, if you have a pending order in the opposite direct of an existing position, it will close the first trade entered depending on the trade details of the pending order.

If the unassociated pending order has the Hedge box checked, then the order will execute at the price in the opposite direction of the existing position.

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If I do not have sufficient margin, how will my trades be liquidated?

For MetaTrader 5, the margin call level is set to 50% and the stop out is at 100%.

When Stop outs are processed automatically by the server (not by a plugin or a manager), then orders and positions are forcedly closed on an account in the following order:

• The server analyses the client’s pending orders that are not under execution at the moment.
• It deletes a pending order with the largest margin reserved.
• If Equity (or Margin level, depending on how the SO level is determined) is still under the Stop out level, the next order is deleted. Orders without a reserved margin (no margin requirements) are not deleted.
• If Equity (or Margin level) is still under the Stop out level, the server closes a position with the largest loss. If all of the positions are profitable, the position with the lowest profit is closed (excluding swaps and commissions).
• Positions are closed until Equity (or Margin level) becomes higher than the Stop out level.
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What is price tolerance and how do I update it?

Price tolerance is the price level within which our trading platform may execute your trade immediately even if at the time of execution the price has moved away from that price specified by you.

Markets where price tolerance applies will have default tolerance levels set, but they may be altered by the client on the trading platform. The default price tolerance on the platform is set to "2".

If you do not want any slippage in execution price, you can manually set your price tolerance level to '0' for each market. This will mean that if we receive a trade request and the price is different, the trade will be rejected and a new trade must be requested.

To adjust this, search for and select the market you would like to adjust the price tolerance for. When you see the details of the specific market you chose, select "Market Info". Press on the "+" for Preferences to find the option to adjust your price tolerance.
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How do I find more information about a market?

More information on specifications for specific markets can be found through the market's Market Info section.

You can access it by searching and selecting the specific market you are trying to get a better understanding of in the Watchlist section or Browse/Search sections. Then select "Market Info", where you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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How can I see more than one chart on the mobile application?

Unfortunately, there is no way to view more than one chart on the mobile application.
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Why did my order execute when the chart shows the price did not reach my order yet?

Be sure to review the correct price type chart when reviewing the execution of your orders.

If you have an open buy position or a pending sell order, you will need to monitor the BID chart.

If you have an open sell position or a pending buy order, you will need to monitor the ASK chart.
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How do I change the price type of the chart?

Price type can be adjusted after you have selected the market you would like to view the chart for. Once you have selected the market, at the bottom left corner of the chart, you will see an icon with two arrows pointing in opposite directions diagonally. When you select it, it will expand the chart and you will need to select the gear (Settings) icon at the top left of the platform. You will be able to adjust Chart Type, Time Frame, and Price Type from there.
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How do I hedge my positions?

When you launch the deal ticket and input the trade details, you will see an option to Hedge at the bottom above the "Place Trade" button. If this option is switched to the right, it will show as blue meaning it is ON. If you turn this option ON, this will open a new position in the direction you've chose, regardless of whether you currently have any open positions in the same market. if this is the first position within a particular market, the button will have no effect as effectively; there is no original position to hedge.

For example, if you have an open sell position for 10,000 units in EUR/USD and you would like to hedge a quantity of 5,000 units, you would launch a new EUR/USD deal ticket and input buy as Direction for a Quantity of 5,000. To place this trade independently from your original 10,000 units position, you will need to tick the Hedge box, which will be located next to "Direction: Buy". Then place the trade. Please note if you do not tick the Hedge box, this will effectively close 5,000 units of your original short position. After you have submitted the hedged ticket, you will then have two positions open in EUR/USD market: one buy position for 5,000 units and one sell position for 10,000 units, meaning you are now net short 5,000 in total. You can also close either position independently at any time.

You must also be aware that if you have amalgamated positions turned on, this will show the net figures for the total trades placed (i.e. inclusive of all shorts or longs in a specific market). To see individual positions, you need to expand the amalgamated position or switch to single positions.
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MetaTrader 5

How do I download MetaTrader 5?

Click here to download the FOREX.com MetaTrader 5 platform.

Please remove any previous versions of the MetaTrader software from your PC prior to installation in order to ensure proper function of the platform.

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How do I open a MetaTrader 5 demo account from the platform?

To open a MT5 demo account, you can click here.
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How do I add markets to my Market Watch?

Right-click on any symbol within the Market Watch and select "Show All" to show all markets available for trading on the platform.

To add a market, type in the market's name into the row after the last market in the Market Watch list.

You can remove specific symbols by right-clicking on the symbol and selecting "Hide".

If you would like to modify your Market Watch, you can right-click on any symbol within the Market Watch and select "Symbols" and scroll through each folder to choose which symbols you would like shown or hidden.

If you do not see the Market Watch, go to "View" > "Market Watch" and it will open on the platform.
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What is the minimum trade size and maximum trade size?

The minimum trade size is 1 micro lot (0.01 lots) and the maximum trade size is 50 standard lots.

The maximum order size varies by market. You can view market's minimum and maximum deal sizes in the WebTrader's Market 360, which can be opened for a specific market, or the Trade Ticket.

More information on specifications for specific markets can be found through the WebTrader's Market 360 section.
You can access the Market 360 for a specific market by clicking on the down arrow for the market after you have searched for it. Through the Market 360, you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.

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I am logged in. How come I do not see my balance?

If you do not see a balance in your trading account after logging in, you may not be successfully logged in.

To double check, check the bottom right corner of the MetaTrader platform to see if you receive either of these error messages: "No connection" or "Invalid Account". If yes, then you are not successfully logged in.

If you are unsure as to what the password is, you will need to reset it through the Forgot Password? link on our website's "Login" page.

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I cannot see my terminal anymore. Where can I see my open positions?

If you do not see the terminal on your platform, first make sure that it is open by going to "View" > "Toolbox". If the toolbox is already on the platform, the icon for it in "View" will look like it's been selected.

If the icon indicates that the toolbox is already on the platform, your account details, balance and positions will be available to view.

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Where can I find the overnight financing charges?

Overnight financing charges can be found in Toolbox > History.

The information is ordered by products in alphabetical order with the charges for long positions and short positions. The information displayed is calculated and provided to us by our liquidity providers.
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How do I view my MetaTrader 5 account reports and account history?

Trade History can be viewed through Toolbox > History.

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Does MetaTrader 5 adhere to the First In First Out (FIFO) policy?

No, positions opened within a particular currency pair or product do not have to be closed in the order in which they were originally opened. However, positions will close on a FIFO basis if not specified otherwise.
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What trade execution modes are support on MetaTrader 5?

The MetaTrader 5 platform supports the following execution modes. This section should be read in conjunction with the Trade and Order Execution Policy.

Market orders

Market orders are executed at the best available price at the time the order is received.

Gapping/Volatility

When economic data releases or major news events are announced, prices may “gap” as the market reacts and adjusts to the news–i.e. prices may move dramatically in one direction.  We always aim to provide liquidity, but in extreme market conditions there may be no available liquidity for a very short period. Gap market conditions are also common when trading resumes after a weekend or holiday. You should be aware of the following risks associated with volatile markets:

Stop and limit orders may be executed at a different price from the requested price, or the last quoted trade price at the time of order entry.  Orders may be partially executed or may be executed in several stages at different prices.

Opening prices may differ significantly from the previous day’s close.

Slippage 

Our quoted prices are executable the majority of the time.  In fast moving markets, orders may be executed at a price which has ceased to be the best market price. Limit order will always be filled at the price asked or better.

Execution Sources

Our foreign exchange, gold, and silver price quotes are generally derived from prices provided to us by selected top-tier global banks in the wholesale foreign exchange, gold and silver markets which we believe will provide the best available prices to you on a consistent basis.

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How are unassociated pending orders executed on MetaTrader 5?

Unassociated pending orders will be executed per First In First Out (FIFO). Therefore, if you have a pending order in the opposite direct of an existing position, it will close the first trade entered depending on the trade details of the pending order.

If the unassociated pending order has the Hedge box checked, then the order will execute at the price in the opposite direction of the existing position.
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What are my options for closing positions?

There are many options available for closing positions such as a variety of orders - for example, stop losses and limits. Positions can also be manually closed by clicking the 'close' button.
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When an order in the opposite direction of my existing position(s) is filled, how are my positions closed?

Positions are not closed unless the order is attached to an existing position. An unattached order will generate a new position even if another position exists in the opposite direction.
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How do I partially close a position on MetaTrader 5?

Right-click on the position you wish to partially close and select 'Edit'. Alternatively, FOREX.com has a range of tools to allow partial close of trades.
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If I do not have sufficient margin, how will my trades be liquidated?

For MetaTrader 5, the margin call level is set to 50% and the stop out is at 100%.

When Stop outs are processed automatically by the server (not by a plugin or a manager), then orders and positions are forcedly closed on an account in the following order:

• The server analyses the client’s pending orders that are not under execution at the moment.
• It deletes a pending order with the largest margin reserved.
• If Equity (or Margin level, depending on how the SO level is determined) is still under the Stop out level, the next order is deleted. Orders without a reserved margin (no margin requirements) are not deleted.
• If Equity (or Margin level) is still under the Stop out level, the server closes a position with the largest loss. If all of the positions are profitable, the position with the lowest profit is closed (excluding swaps and commissions).
• Positions are closed until Equity (or Margin level) becomes higher than the Stop out level.
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How do I set up rate alerts in MetaTrader 5?

You will need to obtain your MetaQuotes ID through the MetaTrader 5 mobile app. To do this, you must download one of the MetaTrader 5 mobile apps to your iPhone, Android or Windows phone. Once downloaded, open the app and log in.

Through an iPhone, you can access the MetaQuotes ID by going to Settings > Chat and Messages. It will be located at the bottom of the screen.

Through an Android or Windows phone, you can access the MetaQuotes ID by going to the main menu button at the top right, selecting Settings. You will need to scroll to Messages and then you will find your MetaQuotes ID at the bottom of the platform.

Once you have obtained your MetaQuotes ID, go to the MetaTrader 5 desktop download platform. Proceed to Tools > Options > Notifications and enter your MetaQuotes ID, check the box “Enable Push Notifications” and click OK. Click on the Alerts tab and right-click to pull up the options menu.

To create a new alert, click Create, enter your specifications, and choose "Notifications" as your delivery method within the "Actions" section. You will then receive your rate alert as a push notification to your mobile device.

Alerts can only be set if you have a MetaTrader 5 desktop download platform and the MetaTrader 5 mobile app downloaded. Setting up an alert will allow you to receive push notifications from your desktop download platform and your mobile app.

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What are Expert Advisors?

EAs are automated trading strategies. They can be tailored to your specifications providing you with a high degree of flexibility, oversight and control. Keep in mind that EAs run locally on your computer and will not execute strategies when disconnected from the server. For qualified clients, EA hosting services are available to run your strategy on a secure VPS environment. Click here to learn more.

Please note that MetaTrader 5 allows you to run more than one Expert Advisor simultaneously.
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How do I use Expert Advisors in MetaTrader 5?

This video will show you how to upload, run, and set parameters for an Expert Advisor (EA) on MetaTrader 5.

For more platform walkthroughs, click here.

As Expert Advisors (EAs) are purchased from third parties, we do not offer support for third party software. If you have any inquiries in regards to the third party Expert Advisor, please speak with the developer of the software.
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How do I qualify for EA Hosting at FOREX.com?

To qualify for free EA Hosting, you must have a minimal account balance of 5,000 units of base currency.

The requirement to maintain your EA Hosting are the following:
- Minimum balance of 5,000 units of base currency
- Notional trading volume of 500,000 per calendar month

We will re-evaluate your eligibility at the end of each calendar month. A fee of 30 units of base currency will be debited from your trading account if you do not meet the minimum eligibility requirement to cover the EA Hosting Service.

EA Hosting is provided by Liquidity Connect.

For more information, you may click here.
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How do I get an Investor Password?

At this time, we do not offer Investor Passwords.
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What is the server for my account?

The server for your account is available under the 'My Account' tab.
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How can I roll my futures position?

Unfortunately, there is no option to auto-rollover a futures contract. When the contract expires, you will need to manually open a new trade for the next contract.

Specifications, including expiry dates, can be found in Terminal > Company > Support > CFD Product Details.
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How do I hedge my positions?

To hedge, simply place a trade in the opposite direction of your existing trade.
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MT5 Web

Can I access MT5 via web browser?

We do offer MetaTrader 5 accounts that are accessible to trade via a web browser.

You may access the MT5 Web here.
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How do I add markets to my Market Watch?

Right-click on any symbol within the Market Watch and select "Show All" to show all markets available for trading on the platform.

You can remove specific symbols by right-clicking on the symbol and selecting "Hide".

If you would like to modify your Market Watch, you can right-click on any symbol within the Market Watch and select "Symbols" and scroll through each folder to choose which symbols you would like shown or hidden.

If you do not see the Market Watch, go to "View" > "Market Watch" and it will open on the platform.
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What is the minimum trade size and maximum trade size?

The minimum trade size is 1 micro lot (0.01 lots) and the maximum trade size is 50 standard lots.

The maximum order size varies by market. You can view market's minimum and maximum deal sizes in the WebTrader's Market 360, which can be opened for a specific market, or the Trade Ticket.

More information on specifications for specific markets can be found through the WebTrader's Market 360 section.
You can access the Market 360 for a specific market by clicking on the down arrow for the market after you have searched for it. Through the Market 360, you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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Where can I find the overnight financing charges?

Overnight financing charges can only be reviewed on the MetaTrader 5 desktop download platform
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How do I view my MetaTrader 5 account reports and account history?

Trade History can be viewed through Terminal > Account History.

To modify what you would like to see, right-click in the space above the Account History tab to find more options on specific date ranges you would like to see.

Customer Statements can also be generated and saved by right-clicking in the space above the Account History tab, selecting "Custom Period..." and then right-clicking again in the space above the Account History tab and selecting "Save as Report".
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What trade execution modes are supported on MT5 Web?

The MT5 Web supports the following execution modes. This section should be read in conjunction with the Trade and Order Execution Policy.

Market orders
Market orders are executed at the best available price at the time the order is received.

Gapping/Volatility
When economic data releases or major news events are announced, prices may “gap” as the market reacts and adjusts to the news–i.e. prices may move dramatically in one direction.  We always aim to provide liquidity, but in extreme market conditions there may be no available liquidity for a very short period. Gap market conditions are also common when trading resumes after a weekend or holiday.   You should be aware of the following risks associated with volatile markets:

Stop and limit orders may be executed at a different price from the requested price, or the last quoted trade price at the time of order entry.  Orders may be partially executed or may be executed in several stages at different prices.

Opening prices may differ significantly from the previous day’s close.

Slippage
Our quoted prices are executable the majority of the time.  In fast moving markets, orders may be executed at a price which has ceased to be the best market price. Limit order will always be filled at the price asked or better.

Execution Sources
Our foreign exchange, gold, and silver price quotes are generally derived from prices provided to us by selected top-tier global banks in the wholesale foreign exchange, gold and silver markets which we believe will provide the best available prices to you on a consistent basis.
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When an order in the opposite direction of my existing position(s) is filled, how are my positions closed?

Unassociated pending orders will be executed per First In First Out (FIFO). Therefore, if you have a pending order in the opposite direct of an existing position, it will close the first trade entered depending on the trade details of the pending order.

If the unassociated pending order has the Hedge box checked, then the order will execute at the price in the opposite direction of the existing position.

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How do I partially close a position on the MetaTrader 5?

First, make sure that One Click Trading is turned off by going to "Options" and make sure there is no check next to One Click Trading.

Once this is off, go to the open position that you would like to partially close in the Trade tab of your Terminal. You may either right-click on the position to select "Close Order" or double click on the position to open the Trade Ticket.

If you would like to keep One Click Trading on, do not right-click and select "Close Order". Remember to double click on the position to open the Trade Ticket.

With the Trade Ticket open, you can adjust the Volume to however much you would like to close. Then click on the yellow "Close ---" button. The information following the word "Close" should read the Order ID #, the direction of the existing position, the volume that you are looking to close, and the symbol that you are closing followed by the words "by Market".

If you modify the Trade Ticket and click on either "Sell by Market" or "Buy by Market", it will open a new trade.

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If I do not have sufficient margin, how will my trades be liquidated?

For MetaTrader 5, the margin call level is set to 50% and the stop out is at 100%.

When Stop outs are processed automatically by the server (not by a plugin or a manager), then orders and positions are forcedly closed on an account in the following order:

• The server analyses the client’s pending orders that are not under execution at the moment.
• It deletes a pending order with the largest margin reserved.
• If Equity (or Margin level, depending on how the SO level is determined) is still under the Stop out level, the next order is deleted. Orders without a reserved margin (no margin requirements) are not deleted.
• If Equity (or Margin level) is still under the Stop out level, the server closes a position with the largest loss. If all of the positions are profitable, the position with the lowest profit is closed (excluding swaps and commissions).
• Positions are closed until Equity (or Margin level) becomes higher than the Stop out level.
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How do I set up rate alerts in MT5 Web?

Rate alerts cannot be set through MT5 Web.
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How do I use Expert Advisors in MetaTrader 5?

Expert Advisors cannot be uploaded on MT5 Web.
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How do I hedge my positions?

To hedge, simply place a trade in the opposite direction of your existing trade.
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MetaTrader 5 Mobile App

How do I download the MetaTrader 5 Mobile App?

You can download MetaTrader 5 on your Android by visiting the Google Play Store. For iOS users we advise using the Mobile web terminal.

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Do I have to have an account to use MetaTrader 5 Mobile App

iPhone If you are attempting your login to the MetaTrader 5 application on your iPhone, please select the icon labeled “Settings”. Then proceed by selecting “New Account”. Once you have reached the search page for “Servers”/“Brokers”, type in “FOREX.com”. First, you will need to select “Gain Global markets, Inc.” with “FOREX.com Global”. Then it will ask you to select a “Server” under “USE EXISTING ACCOUNT”. Select the right-pointing arrow and it will provide you two options: “FOREX.comGlobal-Demo 531” and “FOREX.comGlobal-Live 532”. Once you have found and selected your server, you will need to input your username as the “Login”, which is also your account number, and the password you have set for the account. Android If you are attempting your login to the MetaTrader 5 application on your Android, please select the menu button at the top left corner of your application, where you will then select “Manage Accounts” > “+” > “Login to Existing account”. Once you have selected that, the application will bring you to the search page for “Servers”/“Brokers”, type in “FOREX.com”. First, you will need to select “Gain Global markets, Inc.” with “FOREX.com Global”. Then it will ask you to select a “Server” under “USE EXISTING ACCOUNT”. Select the right-pointing arrow and it will provide you two options: “FOREX.comGlobal-Demo 531” and “FOREX.comGlobal-Live 532”. Once you have found and selected your server, you will need to input your username as the “Login”, which is also your account number, and the password you have set for the account.

iPhone

If you are attempting your login to the MetaTrader 5 application on your iPhone, please select the icon labeled “Settings”. Then proceed by selecting “New Account”. Once you have reached the search page for “Servers”/“Brokers”, type in “FOREX.com”. First, you will need to select “Gain Global markets, Inc.” with “FOREX.com Global”. Then it will ask you to select a “Server” under “USE EXISTING ACCOUNT”.
Select the right-pointing arrow and it will provide you two options:
“FOREX.comGlobal-Demo 531” and “FOREX.comGlobal-Live 532”.
Once you have found and selected your server, you will need to input your username as the “Login”, which is also your account number, and the password you have set for the account.

Android

If you are attempting your login to the MetaTrader 5 application on your Android, please select the menu button at the top left corner of your application, where you will then select “Manage Accounts” > “+” > “Login to Existing account”. Once you have selected that, the application will bring you to the search page for “Servers”/“Brokers”, type in “FOREX.com”. First, you will need to select “Gain Global markets, Inc.” with “FOREX.com Global”.

Then it will ask you to select a “Server” under “USE EXISTING ACCOUNT”. Select the right-pointing arrow and it will provide you two options:

“FOREX.comGlobal-Demo 531” and “FOREX.comGlobal-Live 532”.

Once you have found and selected your server, you will need to input your username as the “Login”, which is also your account number, and the password you have set for the account.
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How do I log into the MetaTrader 5 Mobile App

iPhone

If you are attempting your login to the MetaTrader 5 application on your iPhone, please select the icon labelled “Settings”. Then proceed by selecting “New Account”. Once you have reached the search page for “Servers”/“Brokers”, type in “FOREX.com”. First, you will need to select “Gain Global markets, Inc.” with “FOREX.com Global”. Then it will ask you to select a “Server” under “USE EXISTING ACCOUNT”.

Select the right-pointing arrow and it will provide you two options:
“FOREX.comGlobal-Demo 531” and “FOREX.comGlobal-Live 532”.

Once you have found and selected your server, you will need to input your username as the “Login”, which is also your account number, and the password you have set for the account.

Android

If you are attempting your login to the MetaTrader 5 application on your Android, please select the menu button at the top left corner of your application, where you will then select “Manage Accounts” > “+” > “Login to Existing account”. Once you have selected that, the application will bring you to the search page for “Servers”/“Brokers”, type in “FOREX.com”. First, you will need to select “Gain Global markets, Inc.” with “FOREX.com Global”.

Then it will ask you to select a “Server” under “USE EXISTING ACCOUNT”. Select the right-pointing arrow and it will provide you two options:
“FOREX.comGlobal-Demo 531” and “FOREX.comGlobal-Live 532”.

Once you have found and selected your server, you will need to input your username as the “Login”, which is also your account number, and the password you have set for the account.

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What is the minimum trade size and maximum trade size?

The minimum trade size is 1 micro lot (0.01 lots) and the maximum trade size is 50 standard lots.

The maximum order size varies by market. You can view market's minimum and maximum deal sizes in the WebTrader's Market 360, which can be opened for a specific market, or the Trade Ticket.

More information on specifications for specific markets can be found through the WebTrader's Market 360 section.
You can access the Market 360 for a specific market by clicking on the down arrow for the market after you have searched for it. Through the Market 360, you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.

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What alerts are available on the mobile apps?

You will need to obtain your MetaQuotes ID through the MetaTrader 5 mobile app. To do this, you must download one of the MetaTrader 5 mobile apps to your iPhone, Android or Windows phone. Once downloaded, open the app and log in.

Through an iPhone, you can access the MetaQuotes ID by going to Settings > Chat and Messages. It will be located at the bottom of the screen.

Through an Android or Windows phone, you can access the MetaQuotes ID by going to the main menu button at the top right, selecting Settings. You will need to scroll to Messages and then you will find your MetaQuotes ID at the bottom of the platform.

Once you have obtained your MetaQuotes ID, go to the MetaTrader 5 desktop download platform. Proceed to Tools > Options > Notifications and enter your MetaQuotes ID, check the box “Enable Push Notifications” and click OK. Click on the Alerts tab and right-click to pull up the options menu.

To create a new alert, click Create, enter your specifications, and choose "Notifications" as your delivery method within the "Actions" section. You will then receive your rate alert as a push notification to your mobile device.

Alerts can only be set if you have a MetaTrader 5 desktop download platform and the MetaTrader 5 mobile app downloaded. Setting up an alert will allow you to receive push notifications from your desktop download platform and your mobile app.

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Can I set text notifications instead of push notifications?

We do not offer text notifications for rate alerts.
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Can I set email notifications instead of push notifications?

We do not offer email notifications for rate alerts.
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Can I view a history of my triggered alerts?

Rate alerts will remain active until the client deletes it or expires. On the MetaTrader 5 desktop download platform, it will keep a counter as to how many times it has met the condition the client has set. However, once it has been deleted or has expired, it will be removed from the MetaTrader 5 platform and you will not be able to review deleted/expired rate alerts.
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Can I see my trade history?

Trade history can be reviewed on the mobile app if you go to the History icon on the bottom of the iPhone mobile app or go to History in the MetaTrader 5 Android mobile app.
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What are my options for closing positions?

There are many options available for closing positions such as a variety of orders - for example, stop losses and limits. Positions can also be manually closed by clicking the 'close' button.
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When an order in the opposite direction of my existing position(s) is filled, how are my positions closed?

Positions are not closed unless the order is attached to an existing position. An unattached order will generate a new position even if another position exists in the opposite direction.
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How do I partially close a position on the MetaTrader 5 Mobile App?

To partially close an open position on the MetaTrader 5 mobile app, you will need to first access your list of open position(s) in the Trade section. Swipe left on the position you are looking to partially close and select the check icon. You will be presented with the next screen that states in an orange bar "Close with --". Before selection that option, adjust the volume that is located at the top. The confirmation will be provided above the volume adjuster stating "Close:" followed by the Order ID number, the direction of your existing position, and the volume you are attempting to close. Once you have reviewed the information, select the orange "Close with --".
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How do I find more information about a market?

Additional information about a market can only be found through the MetaTrader 5 desktop download platform.
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How can I see more than one chart on the mobile application?

Unfortunately, there is no way to view more than one chart on the mobile application.
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How do I put an Expert Advisor on the MetaTrader 5 Mobile App?

Expert Advisors (EA) can only be uploaded on the the MetaTrader 5 desktop download platform. It is not applicable on the mobile app.
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How do I hedge my positions?

To hedge, simply place a trade in the opposite direction of your existing trade.
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General Questions

How do I trade over the phone with Customer Support?

Phone trading is available to customers during market hours. To place a trade via phone call, please contact Customer Support.

Phone Trading Instructions:

- State your Account Number. You will be asked to verify the name on the account and answer other security questions.

- Ask for the current price. For example, "I would like a price on EUR/USD."

- Our customer support will provide the current bid/offer. For example, "EUR/USD is trading at 1.28551/562." The first number will be the sell price (BID), and the second number will be the buy price (ASK). As the market is constantly fluctuating, we will generally provide you an approximation and indicate which price is the sell and which price is the buy.

- If you wish to place a market order, state your interest. "I would like to sell 50,000 units for EUR/USD at the market."

- Our customer support will provide verbal confirmation of the trade prior to execution. Your trade will be entered on your behalf and the trade will appear in the trading platform immediately.

- If you do not wish to deal at the quoted levels, simply state so.

- You may also request that a stop or take profit order be placed on your behalf. Be sure to indicate the type of order and the price at which you would like the stop loss or take profit to be set at.

All trades executed via the phone by a registered customer support representative are subject to a pre-deal margin availability check and will be manually entered into the customer's account for integrated Profit & Loss analysis and reporting.

All phone orders will be recorded to ensure fairness and accuracy for all parties involved.

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What is the difference between FOREX.com platform and MetaTrader platform?

The FOREX.com platform is a feature-rich, fully customisable trading platform with a full breadth of mobile solutions. It offers currencies, shares, indices, metals and commodities for trading across thousands of markets. Our FOREX.com platform allows clients the ability to access our Performance Analytics tool to provide deeper insights into your trading behaviour and your past performance.

The MetaTrader 5 platform is a third-party platform developed by MetaQuotes; although, our MetaTrader 5 platform delivers integrated pattern recognition software and other trading tools. It also offers currencies, shares, indices, metals and commodities for trading across thousands of markets. The platform also allows clients to load third party software, like custom indicators and Expert Advisors, to assist with trading.

For a more detailed comparison, you can review our Trading Platform Comparison table.
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What are the system requirements to download the FOREX.com desktop download platform?

System Requirements for FOREX.com's Downloadable Platform:

- Operating System: Windows 7 or newer
- RAM: 2GB RAM DDR3 PC3-12800 (1600 MHz) or better
- Processor: Intel Core i3-4130 @ 3.4 GHz or better
- Storage: 200MB free space
- Framework: Microsoft Framework 4.0 with service packs
- Internet Explorer v6.x or higher, Firefox v1.x or higher
- .NET 2.0 Framework
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What are the system requirements to download the MetaTrader platform?

System Requirements for MetaTrader 5 Downloadable Platform:

- Operating system: Windows XP or more recent
- Screen resolution: Minimum of 1024x768
- Internet: Connection speed of 36.6 Kbps or faster
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I have a Mac. How can I trade with my account?

There are several options for Mac users. You can either access FOREX.com's trading platforms via your web browser, or you can download our mobile app to access your account from your smartphone. Additionally, Mac users can also download MetaTrader 5 by clicking here.

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FOREX.com Desktop Platform

How do I download FOREX.com's desktop trading platform?

Click here to download the advanceds FOREX.com desktop trading platform.
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Why do I receive an "Authorisation Failed" message when trying to log in?

This may be a result of an incorrect username or password. Click here to easily reset your password. If you have forgotten your username, please contact us.
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What order types are available on the FOREX.com desktop platform?

Market Order

A market order is an order to buy or sell at the best available market price within your pre-set price tolerance range (also known as a trade). If a price cannot be met within the tolerance range, the order will be requoted.

Entry Order

An entry order is an order to buy or sell when the market hits a specified price.

Stop Order

A stop order is an instruction to place a trade at a pre-defined price that is worse than the price at the time of placing the order. When the pre-defined price is reached, the stop order is filled at the best available price at that moment.

Remember that stop orders do not guarantee your execution price – a stop order is filled at the best price once triggered.

Stop Loss Order

A stop loss order is an order attached to a trade, with an instruction to close the trade at a pre-defined price that is worse than the price at the time of placing the order. When the pre-defined price is reached, the stop loss order is filled at the best available price at that moment.

Remember that stop loss orders do not guarantee your execution price – a stop loss order is filled at the best price once triggered.

Limit Order

A limit order is an order to place a trade at a pre-defined price that is better than the price at the time of placing the order. When the pre-defined price is reached, the limit order is filled at the specified price or better.

One Cancels Other (OCO)

An OCO is a set of two orders. When one order is filled, the other is cancelled.

Guaranteed Stop Loss Order

Guaranteed stop loss orders work in the same way as standard stop loss orders except that they guarantee to close your position at the exact trigger price you set, regardless of volatility or gapping.

There is an additional charge for placing a GSLO (known as a GSLO premium). GSLOs are not available on all markets, and information on charges and available markets can be found within the Key Market Information sheet on the FOREX.com desktop platform.

Trailing Stop Loss Order

A trailing stop loss is created by setting up a stop order that ‘trails’ your position by a specific number of points. If your trade moves in the direction you predicted, the trailing stop loss moves with the market, in the same direction as your potential profit and will only be executed when the market moves against you by the set number of points."
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How can I see more information about a market before placing a trade?

You can find more information through Key Market Information directly on the platform. There is an "i" icon for each market. By clicking on this icon, you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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What is price tolerance and how do I update it?

Price tolerance is the price level within which our trading platform may execute your trade immediately even if at the time of execution the price has moved away from that price specified by you.

Markets where price tolerance applies will have default tolerance levels set, but they may be altered by the client on the trading platform. The default price tolerance on the platform is set to "2".

If you do not want any slippage in execution price, you can manually set your price tolerance level to '0' for each market. This will mean that if we receive a trade request and the price is different, the trade will be rejected and a new trade must be requested.

To adjust this, click on the "i" icon, which is the Key Market Information sheet, lined with the specific market in the Watchlist window in the FOREX.com platform. A new window will open where you can expand "Preferences" by clicking on the "+" symbol to alter your price tolerance.

If you do not see the "i" icon, right click on any column header in your Watchlist window, then check off "Key Market Information." An "i" will appear next to every market.
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How many charts can I have open on my FOREX.com desktop platform?

There are no limits as to how many charts you can open on the FOREX.com desktop platform.
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If I close my platform, will my layout and chart templates automatically save?

If you close the FOREX.com desktop platform, your layout and chart templates will automatically save.
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How do I close a position?

There is more than one way to close an open position.

You can close an open position through the "Open Positions" window. There will be a black button with the word "Close" in white text. By clicking on this button for the specific open position you are attempting to close, it will open a deal ticket for you to review and close your position. If "1-Click Trading" is turned ON at the top right of the platform, the position will automatically close when you click on the "Close" button with no window to review the trade prior to closing.

You may also close an open position by entering a trade (of the same size) in the opposite direction of your existing position. Make sure to review the entire trade ticket before submitting as there is a check box next to the direction input for "Hedge". If the "Hedge" box is checked, it will NOT close the position, but execute the position in the opposite direction as a hedge trade.
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How do I partially close an option position?

Individual positions can be partially closed by entering a trade in the opposite direction of your existing position, with the quantity modified with the amount you would like to partially close. Make sure to review the entire trade ticket before submitting as there is a check box next the direction input for "Hedge". If the "Hedge" box is checked, it will not paritally close the position, but execute the position in the opposite direction for the specific quantity as a partial hedge trade.

You can also close the open position through the "Open Positions" window. There will be a black button with the word "Close" in white text. By clicking on this button for the specific open position you are attempting to close, it will open a small window for you to review. Simply type in the quantity that you are looking to partially close for that position and click on Submit. If "1-Click Trading" is turned ON at the top right of the platform, the entire position will automatically close when you click on the "Close" button with now window to review the trade prior to closing.
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Can my positions be aggregated?

Yes, individual positions of the same product made in the FOREX.com desktop download platform can be viewed either individually or amalgamated into a net position. To switch modes, click the Amalgamate Positions box in the Open Positions Window.
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Is there a maximum deal size or maximum order size on the FOREX.com/Advantage Trader Pro desktop platform?

The maximum order size varies by market. You can view market's minimum and maximum deal sizes in its Key Market Information or the Trade Ticket.

More information on specifications for specific markets can be found through the platform's Key Market Information section.

You can access Key Market Information directly on the platform. There is an "i" icon for each market. By clicking on this icon, you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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How do I access my account statements and reports?

You will be able to generate your direct FOREX.com Annual Customer Statements from your FOREX.com desktop download platform by going to Reports > Customer Statements > View Statements. You will input the date range you would like to view. Be sure to check off both boxes for Statement and Contract Notes.
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Does FOREX.com's desktop platform support backtesting?

We do not support backtesting on the FOREX.com desktop download platform.
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When an unassociated order in the opposite direction of existing position(s) is filled, how do my positions close?

Unassociated pending orders will be executed per First In First Out (FIFO). Therefore, if you have a pending order in the opposite direct of an existing position, it will close the first trade entered depending on the trade details of the pending order.

If the unassociated pending order has Hedging turned ON, then the order will execute at the price in the opposite direction of the existing position.

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If I do not have sufficient margin, how will my trades be liquidated?

For MetaTrader 5, the margin call level is set to 50% and the stop out is at 100%.

When Stop outs are processed automatically by the server (not by a plugin or a manager), then orders and positions are forcedly closed on an account in the following order:

• The server analyses the client’s pending orders that are not under execution at the moment.
• It deletes a pending order with the largest margin reserved.
• If Equity (or Margin level, depending on how the SO level is determined) is still under the Stop out level, the next order is deleted. Orders without a reserved margin (no margin requirements) are not deleted.
• If Equity (or Margin level) is still under the Stop out level, the server closes a position with the largest loss. If all of the positions are profitable, the position with the lowest profit is closed (excluding swaps and commissions).
• Positions are closed until Equity (or Margin level) becomes higher than the Stop out level.
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Why did my order execute when the chart shows the price did not reach my order yet?

Be sure to review the correct price type chart when reviewing the execution of your orders.

If you have an open buy position or a pending sell order, you will need to monitor the BID chart.

If you have an open sell position or a pending buy order, you will need to monitor the ASK chart.
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How do I set up price alerts?

Right-click on the specific market in the Watchlist or Market Search that you would like to set an alert for. A menu will open presenting a little bell icon labelled as "Set Alert".

If you would like to place the alert at a specific rate from the chart, you can right click on the chart and it will provide you the same bell icon labelled as "Set Alert".

Once selected, you will find an alert window for you to modify Direction, Alert Price, Good Till (how long you would like to monitor this alert for), and Sound. Then click Submit.

To review all active alerts, go to the Alerts tab across the top and select "Price Alerts".

In addition, setting a price alert on one FOREX.com platform will extend to all FOREX.com platforms.
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Can I set up email notifications as a price alert?

When clients set a price alert, they will receive both a push notification as well as an email notification.

Unfortunately, there is no way to set so that clients will only receive one or the other. Clients will receive both.
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How do I hedge my positions?

When you launch the deal ticket, you will see a tick box option to hedge. This box is located next to your "Direction" selection. If you tick this box, this will open a new position in the direction you've chose, regardless of whether you currently have any open positions in the same market. if this is the first position within a particular market, the button will have no effect as effectively; there is no original position to hedge.

For example, if you have an open sell position for 10,000 units in EUR/USD and you would like to hedge a quantity of 5,000 units, you would launch a new EUR/USD deal ticket and input buy as Direction for a Quantity of 5,000. To place this trade independently from your original 10,000 units position, you will need to tick the Hedge box, which will be located next to "Direction: Buy". Then place the trade. Please note if you do not tick the Hedge box, this will effectively close 5,000 units of your original short position. After you have submitted the hedged ticket, you will then have two positions open in EUR/USD market: one buy position for 5,000 units and one sell position for 10,000 units, meaning you are now net short 5,000 in total. You can also close either position independently at any time.

You must also be aware that if you have amalgamated positions turned on, this will show the net figures for the total trades placed (i.e. inclusive of all shorts or longs in a specific market). To see individual positions, you need to expand the amalgamated position or switch to single positions.
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WebTrader

What browsers are supported?

Web Trader is supported on all modern browsers. Chrome 56 (and newer versions) is recommended for our platform, but it will work on Internet Explorer and Mozilla Firefox 52. You don't need to have Flash to access our Web Trader platform.

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Is WebTrader secure?

Yes, we work hard to ensure secure transmission of data across all our platforms.
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How current is the information on Web Trader?

The web platform uses real-time data.

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What features does WebTrader have?

The web platform features:

- Advanced charting tools
- Drag-and-drop order editing
- +50 indicators
- Market comparisons
- Saved layouts
- Integrated analysis & calendar
- Account management

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Can I manage my funds on WebTrader

You can add funds from an existing funding method through the WebTrader platform by clicking on the person icon at the top right and selecting "Account Funding".

To add funds from a pre-existing funding method, select Add Funds.

To withdraw funds, click on Withdraw Funds.

To add a new payment method, select Add Payment Method.

If these options do not work or if it is not allowing you to perform what you intended, please log into the MyAccount page from our website and proceed to the Funding tab.

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How do I log out of WebTrader?

You can log out of the WebTrader platform by either clicking on the person icon at the top right and selecting "Log out", or you can close out of the window.
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How many workspaces can I have open?

There are no limits as to how many workspaces you can have open.
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How do I add a market to my Watchlist?

Find the market you are looking to add to your watch list by typing in the specific market into Search markets. Then, click on the "+" symbol on the far right and select which Watchlist you would like to add that market to.

If you do not see your Watchlist on your workspace, select the three dots in the workspace tab and select the "+" for "Watchlist".

Additionally, you can also add markets to your Watchlist through the "Watchlist" window. To do so, you will need to click on "Add to watchlist" on the right side lined with the specific Watchlist you are trying to add markets to. Then type in the market that you are looking to add to that specific watchlist and click on it through the list that will populate.

You can remove a market from the watchlist by first opening the Watchlist that market is in. Then click on the down arrow for that market and select "Remove from watch list".

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How do I change my layout?

The windows can be adjusted by clicking and dragging the edge and can be moved to specific parts of the workspace. If there is a window that you would like to add, you should be able to find more options by clicking on the three dots in the workspace and selecting the "+" for whichever windows you are looking to add.
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If I log out of WebTrader, will it save my layout and chart templates?

Platform layouts and chart templates will automatically save and reload when you log back into the WebTrader platform.
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How do I compare markets on the same chart?

There is no option to compare markets on the same chart; you would need to load a new chart for that specific market and place it next to the other market you are trying to compare it to.
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Can I have multiple charts open for the same market with different time frames?

You can open however many charts you would like for the same market at different time frames on the workspace.
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What is the minimum trade size and maximum trade size?

The minimum trade size is 1 micro lot (0.01 lots) and the maximum trade size is 50 standard lots.

The maximum order size varies by market. You can view market's minimum and maximum deal sizes in the WebTrader's Market 360, which can be opened for a specific market, or the Trade Ticket.

More information on specifications for specific markets can be found through the WebTrader's Market 360 section.

You can access the Market 360 for a specific market by clicking on the down arrow for the market after you have searched for it. Through the Market 360, you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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How do I add a Stop Loss or Limit associated order to a position I hold?

To add a Stop Loss or Limit, you can see the open positions that you have through the Positions window and click on "Set" under "Stop" or "Limit". This will open an Amend Position window, where you can check off the boxes for "Stop" and/or "Limit" and add an associated order based on price, points, or Profit/Loss. Once you have filled in the inputs, click on Update Position.

You may also access the Amend Position window by clicking on the down arrow for the open position and selecting "Amend Position".
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When an order in the opposite direction of my existing position(s) is filled, how are my positions closed?

Unassociated pending orders will be executed per First In First Out (FIFO). Therefore, if you have a pending order in the opposite direct of an existing position, it will close the first trade entered depending on the trade details of the pending order.

If the unassociated pending order has the Hedge box checked, then the order will execute at the price in the opposite direction of the existing position.

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Why did my order execute when the chart shows the price did not reach my order yet?

Be sure to review the correct price type chart when reviewing the execution of your orders.

If you have an open buy position or a pending sell order, you will need to monitor the BID chart.

If you have an open sell position or a pending buy order, you will need to monitor the ASK chart.
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If I do not have sufficient margin, how will my trades be liquidated?

For MetaTrader 5, the margin call level is set to 50% and the stop out is at 100%.

When Stop outs are processed automatically by the server (not by a plugin or a manager), then orders and positions are forcedly closed on an account in the following order:

• The server analyses the client’s pending orders that are not under execution at the moment.
• It deletes a pending order with the largest margin reserved.
• If Equity (or Margin level, depending on how the SO level is determined) is still under the Stop out level, the next order is deleted. Orders without a reserved margin (no margin requirements) are not deleted.
• If Equity (or Margin level) is still under the Stop out level, the server closes a position with the largest loss. If all of the positions are profitable, the position with the lowest profit is closed (excluding swaps and commissions).
• Positions are closed until Equity (or Margin level) becomes higher than the Stop out level.
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What is price tolerance and how do I update it?

Price tolerance is the price level within which our trading platform may execute your trade immediately even if at the time of execution the price has moved away from that price specified by you.

Markets where price tolerance applies will have default tolerance levels set, but they may be altered by the client on the trading platform. The default price tolerance on the platform is set to "2".

If you do not want any slippage in execution price, you can manually set your price tolerance level to '0' for each market. This will mean that if we receive a trade request and the price is different, the trade will be rejected and a new trade must be requested.

To adjust this, search for the market you would like to adjust the price tolerance for. Then select the down arrow button and click on Market 360. A new tab will open displaying the chart and market information for that specific market. Click on the "+" for Preferences to find the option to adjust your price tolerance.
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How do I find more information about a market?

More information on specifications for specific markets can be found through the WebTrader's Market 360 section.

You can access the Market 360 for a specific market by clicking on the down arrow for the market after you have searched for it. Through the Market 360, you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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How do I access my account statements and reports?

You may view your direct FOREX.com account statements through the WebTrader platform by logging in, clicking on the person icon located at the top right corner and selecting “Account Details”. Then, select “Statements and Contracts”. Make sure both “Statements” and “Contracts” are checked. You will see a “Select Dates to include”, make sure to select “Other” and input the correct date range. Through the window on the right, you will need to find the statement with the label "Annual" for "Range".

You can also view more reports by clicking on the three dots of your workspace, select the "+" for History.
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How do I set up price alerts?

There are many ways to set price alerts through the WebTrader platform:

1.) You can search the market in "Search markets" and click on the down arrow of the market you are looking to set a price alert for. Then click on "Set Price Alert" and a window will open up asking what is the Alert price you would like to set and how long the alert will last.

2.) You can click on the Buy/Sell option in the down arrow menu after searching the market. As long as 1-Click Trading is OFF, you will be provided with the Trade Ticket. Across the top of the Trade Ticket, you will see Trade, Order, and Set Alert. Click on Set Alert and the window will change to ask you what is the Alert price you would like to set and how long the alert will last.

3.) You can open the Positions window and click on the down arrow for your open position and either click on "Set Price Alert" or "Buy Trade" or "Sell Trade" (as long as 1-Click Trading is OFF).

To review the alerts that you have set, click on the three dots in the tab of your workspace and select "Price Alerts".

In addition, setting a price alert on one FOREX.com platform will extend to all FOREX.com platforms.

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Can I set up email notifications as a price alert?

When clients set a price alert, they will receive both a push notification as well as an email notification.

Unfortunately, there is no way to set so that clients will only receive one or the other. Clients will receive both.
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How do I hedge my positions?

When you launch the deal ticket and input the trade details, click on Advanced ticket. You will see the option for Hedging, which you can turn ON by clicking on it. If you turn this option ON, this will open a new position in the direction you've chose, regardless of whether you currently have any open positions in the same market. If this is the first position within a particular market, the button will have no effect as effectively; there is no original position to hedge.

For example, if you have an open sell position for 10,000 units in EUR/USD and you would like to hedge a quantity of 5,000 units, you would launch a new EUR/USD deal ticket and input buy as Direction for a Quantity of 5,000. To place this trade independently from your original 10,000 units position, you will need to tick the Hedge box, which will be located next to "Direction: Buy". Then place the trade. Please note if you do not tick the Hedge box, this will effectively close 5,000 units of your original short position. After you have submitted the hedged ticket, you will then have two positions open in EUR/USD market: one buy position for 5,000 units and one sell position for 10,000 units, meaning you are now net short 5,000 in total. You can also close either position independently at any time.

You must also be aware that if you have amalgamated positions turned on, this will show the net figures for the total trades placed (i.e. inclusive of all shorts or longs in a specific market). To see individual positions, you need to expand the amalgamated position or switch to single positions.
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FOREX.com Mobile App

How do I download the FOREX.com app on my device?

To download the FOREX.com app on your iOS or Android device, search for FOREX.com in your app store or use the links below:

- Download FOREX.com iPhone app
- Download FOREX.com Android app

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Do I have to have an account to use FOREX.com Mobile?

Yes, you’ll need to sign up for a live account or a demo account to access the FOREX.com mobile app. Getting an account is free, quick and easy. Get started here.
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What can I do with my mobile app?

The FOREX.com mobile app is a full-featured trading platform allowing you to trade, analyse the markets, access news and analysis, set up trade alerts and more.
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What security features are in place to protect my account information?

We use sophisticated encryption technology to ensure the highest level of account security.

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How current is the information on the mobile app?

The mobile app uses real-time data.
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Can I make deposits & withdrawals through FOREX.com Mobile?

Yes, you can access your MyAccount portal from the mobile app and make deposits and withdrawals from there.

Ultimately, if you are unable to perform what you intended through the mobile application, you can access the MyAccount page from our website through an Internet Browser on your phone.
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What alerts are available on the mobile apps?

You can choose to receive:

- Price-based alerts via email and push notification
- Order alerts via push notification

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How do I set up price alerts?

On the iPhone mobile application, there are two ways to set an Alert:

1.) Find the market that you are looking to set an Alert for by going to the Watchlist icon at the bottom of the app. If the market you are looking for does not appear in the Popular Markets, select the "+" at the top left next to Watchlist and search through there. Once you have selected the market you are looking to set an Alert for, the mobile app will show you Details, Alert, News, and Market Info. Select Alert and input the Alert Price you are looking to receive an alert for and how long the alert will last. Once you have completed the inputs, select "Set Alert".

2.) Go to the the "More" icon on the bottom right of the app and select "Alerts" under "My Trades". There, you will be able to select "Add Price Alert" and search for the market you are looking to place an Alert for.

To review all active alerts on an iPhone, go to the More icon at the bottom right and select "Alerts" under "My Trades".

On the Android mobile application, you can access  the Watchlist section, the Search and Browse section, and the Alerts section through the main menu button at the top left.
After accessing the specific sections, the instructions to set the Alert are the same as the iPhone.

To review all active alerts on an Android, go to the main menu button at the top left and select "Alerts" under "My Trading".

In addition, setting a price alert on one FOREX.com platform will extend to all FOREX.com platforms.

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Can I set text notifications instead of push notifications?

We do not offer text notifications instead of push notifications. When clients set an alert, they will receive both a push notification and an email.
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Can I set email notifications instead of push notifications?

When clients set a price alert, they will receive both a push notification as well as an email notification.

Unfortunately, there is no way to set so that clients will only receive one or the other. Clients will receive both.
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Can I view a history of my triggered alerts?

Unfortunately, clients will not be able to review a history of their triggered alerts on any FOREX.com platforms.
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What is the minimum trade size and maximum trade size?

The minimum trade size is 1 micro lot (0.01 lots) and the maximum trade size is 50 standard lots.

The maximum order size varies by market. You can view market's minimum and maximum deal sizes in its Market Info or the Trade Ticket.

More information on specifications for specific markets can be found through the market's Market Info section.

You can access it by searching and selecting the specific market you are trying to get a better understanding of in the Watchlist section or Browse/Search sections. Then select "Market Info", where you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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Can I see my trade history?

iPhone: Select the "More" icon at the bottom right and then select "History" under "My Trading History".

Android: Select the main menu button at the top left and scroll to "My Trading History" and select "History".
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When an order in the opposite direction of my existing position(s) is filled, how are my positions closed?

Unassociated pending orders will be executed per First In First Out (FIFO). Therefore, if you have a pending order in the opposite direct of an existing position, it will close the first trade entered depending on the trade details of the pending order.

If the unassociated pending order has the Hedge box checked, then the order will execute at the price in the opposite direction of the existing position.

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If I do not have sufficient margin, how will my trades be liquidated?

For MetaTrader 5, the margin call level is set to 50% and the stop out is at 100%.

When Stop outs are processed automatically by the server (not by a plugin or a manager), then orders and positions are forcedly closed on an account in the following order:

• The server analyses the client’s pending orders that are not under execution at the moment.
• It deletes a pending order with the largest margin reserved.
• If Equity (or Margin level, depending on how the SO level is determined) is still under the Stop out level, the next order is deleted. Orders without a reserved margin (no margin requirements) are not deleted.
• If Equity (or Margin level) is still under the Stop out level, the server closes a position with the largest loss. If all of the positions are profitable, the position with the lowest profit is closed (excluding swaps and commissions).
• Positions are closed until Equity (or Margin level) becomes higher than the Stop out level.
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What is price tolerance and how do I update it?

Price tolerance is the price level within which our trading platform may execute your trade immediately even if at the time of execution the price has moved away from that price specified by you.

Markets where price tolerance applies will have default tolerance levels set, but they may be altered by the client on the trading platform. The default price tolerance on the platform is set to "2".

If you do not want any slippage in execution price, you can manually set your price tolerance level to '0' for each market. This will mean that if we receive a trade request and the price is different, the trade will be rejected and a new trade must be requested.

To adjust this, search for and select the market you would like to adjust the price tolerance for. When you see the details of the specific market you chose, select "Market Info". Press on the "+" for Preferences to find the option to adjust your price tolerance.
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How do I find more information about a market?

More information on specifications for specific markets can be found through the market's Market Info section.

You can access it by searching and selecting the specific market you are trying to get a better understanding of in the Watchlist section or Browse/Search sections. Then select "Market Info", where you will be able to view margin, financing charge, minimum spread, hours, dealing information, orders, and preferences.
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How can I see more than one chart on the mobile application?

Unfortunately, there is no way to view more than one chart on the mobile application.
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Why did my order execute when the chart shows the price did not reach my order yet?

Be sure to review the correct price type chart when reviewing the execution of your orders.

If you have an open buy position or a pending sell order, you will need to monitor the BID chart.

If you have an open sell position or a pending buy order, you will need to monitor the ASK chart.
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How do I change the price type of the chart?

Price type can be adjusted after you have selected the market you would like to view the chart for. Once you have selected the market, at the bottom left corner of the chart, you will see an icon with two arrows pointing in opposite directions diagonally. When you select it, it will expand the chart and you will need to select the gear (Settings) icon at the top left of the platform. You will be able to adjust Chart Type, Time Frame, and Price Type from there.
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How do I hedge my positions?

When you launch the deal ticket and input the trade details, you will see an option to Hedge at the bottom above the "Place Trade" button. If this option is switched to the right, it will show as blue meaning it is ON. If you turn this option ON, this will open a new position in the direction you've chose, regardless of whether you currently have any open positions in the same market. if this is the first position within a particular market, the button will have no effect as effectively; there is no original position to hedge.

For example, if you have an open sell position for 10,000 units in EUR/USD and you would like to hedge a quantity of 5,000 units, you would launch a new EUR/USD deal ticket and input buy as Direction for a Quantity of 5,000. To place this trade independently from your original 10,000 units position, you will need to tick the Hedge box, which will be located next to "Direction: Buy". Then place the trade. Please note if you do not tick the Hedge box, this will effectively close 5,000 units of your original short position. After you have submitted the hedged ticket, you will then have two positions open in EUR/USD market: one buy position for 5,000 units and one sell position for 10,000 units, meaning you are now net short 5,000 in total. You can also close either position independently at any time.

You must also be aware that if you have amalgamated positions turned on, this will show the net figures for the total trades placed (i.e. inclusive of all shorts or longs in a specific market). To see individual positions, you need to expand the amalgamated position or switch to single positions.
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MetaTrader 5

How do I download MetaTrader 5?

Click here to download the FOREX.com MetaTrader 5 platform.

Please remove any previous versions of the MetaTrader software from your PC prior to installation in order to ensure proper function of the platform.

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