If you have a complaint, in the first instance you should contact our Customer Service on 1.855.317.9242 or email email@example.com. In most cases, complaints can be dealt with at this level.
If Customer Services are unable to resolve the matter within 24 hours, you may refer it as a complaint to our Compliance Department. Please set out the complaint clearly, ideally in writing. The Compliance Department will carry out an impartial review of the complaint to assess whether we have acted fairly within our rights and have met our contractual and other obligations. We will acknowledge your complaint promptly, and a full written response will be provided within eight weeks of receiving the complaint.
Please send your complaint to:
GAIN Capital Group
135 US Highway 202/206, Suite 11
Bedminster, NJ 07921, USA
Alternatively, email us at firstname.lastname@example.org
If you are not satisfied with how your complaint has been handled or if you feel it still remains unsolved by our Compliance Department, you can read IROC’s ‘How Can I Get My Money Back?’ guide or see IROC’s instructions for filing a complaint.