Service Center: Online support for your account

Due to high call volumes, wait times to speak to a representative may be longer than usual. In order to service your needs more efficiently, we have compiled a list of the most recent updates and frequently asked questions during this time.

We encourage you to check back for updates to the current status and any changes to our service.

STATUS CENTER

SERVICES STATUS
Trading Platforms All platforms are operational.
Margin Requirements N/A
Funding & Withdrawals N/A
Pricing We expect markets to remain volatile due to the ongoing global circumstances, as well as the US Elections. There could be a heightened risk of price gapping, with the potential of spreads widening.
Markets and Trading Due to United States Executive Order 13959 trading restrictions have been placed on a number of stocks, and they are now placed on "close only" trading for clients. The current list of restricted markets are below, and will be updated if further markets are added.
  • China Telecom Corp (HKD) CFD
  • China Communications Construct CFD
  • China Railway Construction CFD
  • China Mobile (HKD) CFD
  • CRRC Corp Ltd CFD
  • SMIC (Semiconductor Mfg Intl) CFD
  • China Unicom (HKD) CFD
  • China Mobile (USD) CFD

All platforms are operational.

Due to recent volatility, IIROC, the Investment Industry Regulatory Organization of Canada has been regularly updating the minimum margin requirement on products. Please see complete list here.

N/A

We expect markets to remain volatile due to the ongoing global circumstances, as well as the US Elections. There could be a heightened risk of price gapping, with the potential of spreads widening.

President's Day 15th February 2021

Please note that several markets will be closed or experience changes to opening hours due to President's Day in the U.S. For a full list of changes to market hours please visit our Trading Hours page.


United States Trade Restrictions

Due to United States Executive Order 13959 trading restrictions have been placed on a number of stocks, and they are now placed on "close only" trading for clients. The current list of restricted markets are below, and will be updated if further markets are added.

  • China Telecom Corp (HKD) CFD
  • China Communications Construct CFD
  • China Railway Construction CFD
  • China Mobile (HKD) CFD
  • CRRC Corp Ltd CFD
  • SMIC (Semiconductor Mfg Intl) CFD
  • China Unicom (HKD) CFD
  • China Mobile (USD) CFD
Popular FAQs

Where do I get my password?

What is the fastest way to fund my account?

What are current Margin Requirements?

What is slippage?

What is a ‘limit down’?

Can my account go in the negative?

How do I avoid unexpected market gapping?

Not finding what you are looking for? View our General Faqs.