Service Center: Online support for your account
Due to high call volumes, wait times to speak to a representative may be longer than usual. In order to service your needs more efficiently, we have compiled a list of the most recent updates and frequently asked questions during this time.
We encourage you to check back for updates to the current status and any changes to our service.
STATUS CENTER
SERVICES | STATUS | ||
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Trading Platforms | All platforms are operational. | ||
Margin Requirements | N/A | ||
Funding & Withdrawals | N/A | ||
Pricing | We expect markets to remain volatile due to the ongoing global circumstances, as well as the US Elections. There could be a heightened risk of price gapping, with the potential of spreads widening. | ||
Markets and Trading | Due to United States Executive Order 13959 trading restrictions have been placed on a number of stocks, and they are now placed on "close only" trading for clients. The current list of restricted markets are below, and will be updated if further markets are added.
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All platforms are operational.
Due to recent volatility, IIROC, the Investment Industry Regulatory Organization of Canada has been regularly updating the minimum margin requirement on products. Please see complete list here.
N/A
We expect markets to remain volatile due to the ongoing global circumstances, as well as the US Elections. There could be a heightened risk of price gapping, with the potential of spreads widening.
Due to United States Executive Order 13959 trading restrictions have been placed on a number of stocks, and they are now placed on "close only" trading for clients. The current list of restricted markets are below, and will be updated if further markets are added.
- China Telecom Corp (HKD) CFD
- China Communications Construct CFD
- China Railway Construction CFD
- China Mobile (HKD) CFD
- CRRC Corp Ltd CFD
- SMIC (Semiconductor Mfg Intl) CFD
- China Unicom (HKD) CFD
- China Mobile (USD) CFD
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