Service Center: Online support for your account

Market volatility has caused unusually high wait times. In order to service your needs efficiently, we have complied a list of the most frequently asked questions during this time.

We will continue to provide updates as the situation evolves, we encourage you to check back often to learn about the status and any changes of our service.

We're currently experiencing high call volume. For fastest service please contact us via Live Chat


STATUS CENTER

SERVICES STATUS
Trading Platforms All platforms are operational.
Margin Requirements N/A
Funding & Withdrawals N/A
Pricing We expect markets to remain volatile due to the ongoing global circumstances. There could be a heightened risk of price gapping, with the potential of spreads widening.
Markets and Trading RUB is now on close only after it plunged to lowest since 2016 on Russia Ukraine conflict. Expect volatility across a number of other markets.

Due to United States Executive Order 13959 trading restrictions have been placed on a number of stocks, and they are now placed on "close only" trading for clients. The current list of restricted markets are below, and will be updated if further markets are added.
  • China Telecom Corp (HKD) CFD
  • China Communications Construct CFD
  • China Railway Construction CFD
  • China Mobile (HKD) CFD
  • CRRC Corp Ltd CFD
  • SMIC (Semiconductor Mfg Intl) CFD
  • China Unicom (HKD) CFD
  • China Mobile (USD) CFD

Important information regarding maintenance work

Our systems are currently undergoing important, scheduled maintenance work. Our trading platforms, MyAccount funding portal, and online account application may be unavailable during this time.

Due to recent volatility, IIROC, the Investment Industry Regulatory Organization of Canada has been regularly updating the minimum margin requirement on products. Please see complete list here.

N/A

We expect markets to remain volatile due to the ongoing global circumstances. There could be a heightened risk of price gapping, with the potential of spreads widening.

RUB is now on close only after it plunged to lowest since 2016 on Russia Ukraine conflict. Expect volatility across a number of other markets.


United States Trade Restrictions

Due to United States Executive Order 13959 trading restrictions have been placed on a number of stocks, and they are now placed on "close only" trading for clients. The current list of restricted markets are below, and will be updated if further markets are added.

  • China Telecom Corp (HKD) CFD
  • China Communications Construct CFD
  • China Railway Construction CFD
  • China Mobile (HKD) CFD
  • CRRC Corp Ltd CFD
  • SMIC (Semiconductor Mfg Intl) CFD
  • China Unicom (HKD) CFD
  • China Mobile (USD) CFD
Popular FAQs

Where do I get my password?

What is the fastest way to fund my account?

What are current Margin Requirements?

What is slippage?

What is a ‘limit down’?

Can my account go in the negative?

How do I avoid unexpected market gapping?

Not finding what you are looking for? View our General Faqs.