Web Trader Platform FAQs
- What browsers are supported?
- Is Web Trader secure?
- How current is the information on Web Trader?
- What features does Web Trader have?
- Can I manage my funds on Web Trader?
- How do I log out of Web Trader?
- How do I add a market to my Watchlist?
- Price tolerance
- How do I change my layout?
- How do I compare markets on the same chart?
- How do I add a Stop or Limit associated order to a position I hold?
- When an order in the opposite direction of my existing position(s) is filled, how are my positions closed?
- If I have multiple positions in a market, can I set an associated stop or limit on a specific position?
- How do I trade over the phone with my FOREX.com account?
- What do the icons on the trade ticket or market window mean?
What browsers are supported?
The Web Trader platform is compatible with all modern browsers.
Is Web Trader secure?
Yes, we work hard to ensure secure transmission of data across all our platforms.
How current is the information on Web Trader?
The web platform uses real-time data.
What features does Web Trader have?
The web platform features:
- Advanced charting tools
- Drag-and-drop order editing
- 50+ indicators
- Market comparisons
- Saved layouts
- Integrated analysis & calendar
- Account management
Can I manage my funds on Web Trader?
Yes, you can make a deposit or submit a withdrawal request by accessing MyAccount from within Web Trader.
How do I log out of Web Trader?
Select the Account icon and then Log Out.
How do I add a market to my Watchlist?
On the top right of a watchlist, type in a market and click on it. The market will be added to that watchlist. From search/browse menus, tap on the ‘+’ and select the watchlist to where you would like to add the market.
Price tolerance
What is price tolerance?
To combat fast-moving markets, our price tolerance feature provides flexibility around fill proximity between the available market price quoted on the trading platform and the actual price at which the trade is executed. Should the rate at which your trade is ultimately executed falls outside the prevailing market rate by the amount of your specified price tolerance, that trade will be rejected by our system.
How can I adjust the price tolerance on my account?
To set your desired price tolerance, swipe on any market in the “Markets” or “Watchlists” tabs, then tap “More.” Select “Market Information” from here, then scroll down to “Preferences” and use the selector to update your price tolerance.
Alternatively, tap a market to open its details page. Select the “Info” tab, then scroll down to preferences and update your price tolerance.
How do I change my layout?
Layouts are completely configurable. Move windows to any size and location. Also, create new layouts within a workspace and toggle between different workspaces.
How do I compare markets on the same chart?
Click the Compare button at the top of the chart. Then type in the name of the market you want to compare in the Symbol field of the Add Symbol section. You can also click on Company and input a currency in the Company Comparison field, and select it from the dropdown. You can compare multiple markets on the same chart by repeating these steps. In addition, you have the option to have the data over the existing candles or below the chart.
How do I add a Stop or Limit associated order to a position I hold?
Find the position in the Positions tab and click in the stop/limit field. Please be aware that placing contingent orders may not necessarily limit your losses.
Please note that on MetaTrader platforms all positions must be closed FIFO, regardless of position quantity.
When an order in the opposite direction of my existing position(s) is filled, how are my positions closed?
Positions will be closed on a FIFO basis, regardless of position quantity.
If I have multiple positions in a market, can I set an associated stop or limit on a specific position?
An associated order can only be set on the total aggregate/amalgamated position in a particular market, not on an individual position.
How do I trade over the phone with my FOREX.com account?
Orders by telephone will only be accepted by FOREX.com during market hours. When you place an order by telephone, you can do so only by talking directly to a broker of FOREX.com. No message may be left, and no orders may be placed using voicemail facilities or by facsimile.
To place a trade over the phone, contact customer service.
Phone Trading Instructions:
- State your Account Number. You will be asked to verify the name on the account and answer other security questions.
- Ask for the current price. For example, "I would like a price on Euro/U.S. Dollar."
- FOREX.com will provide the current bid/offer. For example, "Euro/U.S. Dollar is trading at 1.28551/562" (the first number being the bid, the second the offer).
- If you wish to place a market order, state your interest. "I want to sell 50,000 of Euro/U.S. Dollar at the market."
- FOREX.com will provide verbal confirmation of the trade. You may also request that a stop or limit order be placed on your behalf. Be sure to indicate the type of order and the price.
- All trades executed via the phone are subject to a pre-deal margin availability check and will be manually entered into the customer's account for integrated P&L analysis and reporting.
- All phone orders will be recorded.
What do the icons on the trade ticket or market window mean?
The platform uses icons to indicate the current trading status of a market. These icons help you understand whether trading is available and what actions can be taken.
| Icon | State | Title | Details |
|
Closed | Market is Closed | Market not available for trading |
|
Long Only | Market is Long-Only | Short positions are not allowed |
|
Short Only | Market is Short-Only | Long positions are not allowed |
|
Close Only | Market is Close-Only | Position reducing or closing orders only |
|
Suspended | Market is Suspended | Trading is currently unavailable |
|
Indicative | Market is Indicative | Market orders are currently unavailable |
|
Phone Only | Market is Phone-Only | Call to trade on this market |