FOREX.com Desktop Platform FAQs
- How do I download FOREX.com's desktop platform?
- Can I use the FOREX.com downloadable platform on a Mac?
- Why do I receive an "Authorization Failed" message when trying to log in?
- What are the system requirements for FOREX.com's desktop platform?
- What order types are available on the FOREX.com desktop platform?
- Price tolerance
- Can I partially close an open position?
- Can positions be aggregated?
- Is there a maximum deal size or maximum order size on the FOREX.com desktop platform?
- How do I access my account statements and reports?
- Does FOREX.com's desktop platform support backtesting?
- If I have multiple positions in a market, can I set an associated stop or limit on a specific position?
How do I download FOREX.com's desktop platform?
Click to download the FOREX.com Windows desktop application here.
Can I use the FOREX.com downloadable platform on a Mac?
There are several options for Mac users who would like to download our platform. Parallels, a third-party software, is a fast and easy way to run Windows on your Mac. You can run both Windows and Mac operating systems at the same time, making it easy to download and run our downloadable platform in the Windows OS on your Mac. Visit the Parallels website for more information.
Why do I receive an "Authorization Failed" message when trying to log in?
What are the system requirements for FOREX.com's desktop platform?
System Requirements for FOREX.com's Downloadable Platform
- Operating System: Windows 7 or newer
- RAM: 2GB RAM DDR3 PC3-12800 (1600 MHz) or better
- Processor: Intel Core i3-4130 @ 3.4 GHz or better
- Storage: 200MB free space
- Framework: Microsoft Framework 4.0 with service packs
- Internet Explorer v6.x or higher, Firefox v1.x or higher
- .NET 2.0 Framework
What order types are available on the FOREX.com desktop platform?
A market order is an order to buy or sell at the best available market price within your pre-set price tolerance range. If a price cannot be met within the tolerance range, the order will be rejected. The default pre-set tolerance range is ten points or pips. You may update this within your trading platform.
An entry order is an order to buy or sell when the market hits a specified price. An order to buy is executed at the Ask Price, and an Order to sell is executed at the Bid Price.
Associated Stop Order
A stop order is an associated order to close a trade at a pre-defined price when the market is moving against your position. When the pre-defined price is reached, the stop order is triggered and filled at the prevailing market price.
It is important to remember that stop orders can be affected by market gaps and slippage, and will not necessarily be executed at your requested price. Stop orders do not guarantee your execution price - a stop order is filled at the prevailing market price at the time of execution. Placing contingent orders, such as Stop Loss and Limit Orders, may not necessarily limit your losses.
Associated Limit Order
A limit order is an attached order to close a trade at a pre-defined price when the market is moving in your favour. When the pre-defined price is reached, the limit order is filled at the specified price or better.
One Cancels Other (OCO)
An OCO is a set of two orders. When one order is filled, the other is canceled.
Trailing Stop Order
A trailing stop is created by setting up a stop order that ‘trails’ your position by a specific number of points. If your trade moves in the direction you predicted, the trailing stop moves with the market, in the same direction as your potential profit and will only be executed when the market moves against you by the set number of points.
What is price tolerance?
To combat fast-moving markets, our price tolerance feature provides flexibility around fill proximity between the available market price quoted on the trading platform and the actual price at which the trade is executed. Should the rate at which your trade is ultimately executed falls outside the prevailing market rate by the amount of your specified price tolerance, that trade will be rejected by our system.
How can I adjust the price tolerance on my account?
To set your desired price tolerance, swipe on any market in the “Markets” or “Watchlists” tabs, then tap “More.” Select “Market Information” from here, then scroll down to “Preferences” and use the selector to update your price tolerance.
Alternatively, tap a market to open its details page. Select the “Info” tab, then scroll down to preferences and update your price tolerance.
Can I partially close an open position?
Yes, individual positions can be partially closed. When closing a position, simply lower the quantity to the desired amount to partially close it. You can also partially close a position by placing a trade in the opposite direction and setting the quantity for the amount you would like to partially close by. Please note that the Hedging option must be disabled, and by doing this, it will close the specific amount in FIFO order.
Can positions be aggregated?
Yes, individual positions of the same product made in FOREX.com’s desktop platform can be viewed either individually or amalgamated into a net position. To switch modes, click the Amalgamate Positions box in the Open Positions Window.
Is there a maximum deal size or maximum order size on the FOREX.com desktop platform?
The maximum order size varies by market. You can view a market’s minimum and maximum deal sizes in its Market Info or the Trade Ticket.
How do I access my account statements and reports?
Your customer statements, trade history, and trading activity are all accessible by clicking the Reports tab in the desktop platform. Please note that customer statements are not available for demo accounts.
Does FOREX.com's desktop platform support backtesting?
Yes, you can backtest strategies in the FOREX.com desktop platform using its Development Studio.
If I have multiple positions in a market, can I set an associated stop or limit on a specific position?
An associated order can only be set on the total aggregate/amalgamated position in a particular market, not on an individual position.