Our call and chat volumes are higher than usual right now. For the faster assistance, please visit Service Updates for answers to the most common questions during this period of high volatility.

Service Updates

  • Service Updates

    Please refer to this page for all platform and service updates from City Index

  • Knowledge center

    Find answers to common questions about trading, accounts, and more.

  • Support

    We’re always here to answer questions, resolve issues and ensure you get the most out of your account.


    We're currently experiencing high call volume. For fastest service, please visit Service Updates.

    Our staff is on hand to assist you with your accounts 24 hours a day from 10am ET Sunday to 5pm ET Friday.

Customer support hours Sunday 10 am to Friday 5pm ET

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