Account FAQs
Everything you need to know about trading accounts with FOREX.com
Accounts
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All Questions
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Demo
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Live Account
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DMA Account
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Professional Client Account
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Individual Accounts
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Joint Accounts
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Corporate Accounts
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Account Verification
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Passwords & Account Settings
Demo
How can I set up a demo account?
To open a demo account, please click here. If you'd like a MetaTrader 4 demo account, you'll need to open a demo with the FOREX.com platforms first.
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How long does a demo account last?
Demo accounts with our direct FOREX.com platform last for 30 days after sign up. Afterward, you will not be able to log in using the demo account credentials.
Demo accounts with the MetaTrader 4 platform also last for 30 days.
Demo accounts with the MetaTrader 4 platform also last for 30 days.
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Can I open multiple demo accounts?
Clients can only open one demo account of each type (i.e. FOREX.com platforms or MetaTrader) per email address.
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How much virtual money is included with a demo account and can I change it?
Demo accounts for all platforms start with a balance of £10,000.
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Can I transfer/withdraw the funds in my demo account?
Funds in a demo account are virtual funds and cannot be transferred to a live account or withdrawn. Funds going into a live account must be from a client's personal traditional bank account. Please see our Funding & Withdrawals section for more information.
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What is the difference between a demo account and a live trading account?
Demo account usernames with our FOREX.com platforms have your email address in it.
Demo account usernames and account numbers with the MetaTrader 4 platform are 8-digits long.
For confirmation, you may always contact us via Live Chat or phone call.
The primary difference between a demo account and a live trading account is that there is no capital at risk when trading in a FOREX.com demo account.
FOREX.com’s demo/practice account is a core element of our educational effort. A practice account is intended to familiarise you with the tools and features of FOREX.com's trading platforms and to facilitate the testing of forex trading strategies in a risk-free environment using virtual funds.
Results achieved on the FOREX.com practice account are hypothetical and no representation is made that any account will or is likely to achieve actual profits or losses similar to those achieved in the practice account.
Conditions in the practice account cannot always reasonably reflect all of the market conditions that may affect pricing, execution and margin requirements in a live trading environment. Margin and leverage settings by product and account may vary from time to time between your practice account and a live account due to live account settings changes imposed by FOREX.com resulting from market volatility and other factors.
Rollover/financing charges are not fully simulated in the demo environments. The pricing available in the demo environment is the same pricing available to FOREX.com account holders. Pricing for managed accounts and accounts referred by an Introducing Broker may differ.
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How do I get an API demo account?
Clients may obtain access to API on a demo trading account if they have a live and open trading account with us.
To request this, you will need to email [email protected], stating your live and open trading account number and whether you would like a live or demo API. Email requests must come from the email address associated with your live and open trading account.
To request this, you will need to email [email protected], stating your live and open trading account number and whether you would like a live or demo API. Email requests must come from the email address associated with your live and open trading account.
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Live Account
Where can I open a live account?
You can apply for an account with FOREX.com here.
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What is the minimum and maximum trade size
The minimum trade size for foreign currency trading is 1,000 (1 micro lot) and the maximum trade size is 5,000,000 (50 standard lots).
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What MetaTrader accounts do you offer?
We offer trading accounts with the MetaTrader 4 platform. To open a MetaTrader 4 account, please click here.
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How can I connect my FOREX.com account to the MetaTrader platform?
If you already have an existing account with FOREX.com, you can log into the MyAccount page and proceed to "Account Settings" to click on "Add New Account". When selecting the platform type, select MetaTrader.
As the FOREX.com platforms and MetaTrader platforms are different, they will require separate account information and credentials.
As the FOREX.com platforms and MetaTrader platforms are different, they will require separate account information and credentials.
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Do you offer EA Hosting/Virtual Private Servers (VPS)?
Free EA Hosting is offered to clients who have a MetaTrader 4 platform and trade a notional volume of at least 500,000 per month.
Accounts are checked at the end of each calendar month to ensure clients are meeting the trading requirement to maintain their EA Hosting. A fee of 30 units of base currency will be debited from accounts that do not meet the minimum eligibility requirement to cover the VPS service.
Expert Advisor Hosting is provided by Liquidity Connect.
For more information, you may click here.
Accounts are checked at the end of each calendar month to ensure clients are meeting the trading requirement to maintain their EA Hosting. A fee of 30 units of base currency will be debited from accounts that do not meet the minimum eligibility requirement to cover the VPS service.
Expert Advisor Hosting is provided by Liquidity Connect.
For more information, you may click here.
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Do you charge any inactivity fees?
If there has been no trading activity within 12 months, we do charge an inactivity fee of £12 per month until we do see trading activity or there are no funds in the account.
If the account has a balance less than £12, the remaining balance will be charged as the inactivity fee, not the full £12. Additional fees will not be charged if the account has no funds.
Retail accounts will automatically be suspended if there has been no trading activity for 36 months. For Professional Accounts, it will automatically be suspended if there has been no trading activity for 12 months. However, after the account is suspended, inactivity fees will still be charged.
To avoid being charged inactivity fees, the best way would be to withdraw your funds if you do not plan on using your trading account; otherwise, placing a trade will reset your inactivity period.
Activity like platform logins, orders, deposits, and withdrawals every 12 months will not make a client exempt from inactivity fees.
After the account is suspended, you will need to complete the Reactivation Request Form.
If the account has a balance less than £12, the remaining balance will be charged as the inactivity fee, not the full £12. Additional fees will not be charged if the account has no funds.
Retail accounts will automatically be suspended if there has been no trading activity for 36 months. For Professional Accounts, it will automatically be suspended if there has been no trading activity for 12 months. However, after the account is suspended, inactivity fees will still be charged.
To avoid being charged inactivity fees, the best way would be to withdraw your funds if you do not plan on using your trading account; otherwise, placing a trade will reset your inactivity period.
Activity like platform logins, orders, deposits, and withdrawals every 12 months will not make a client exempt from inactivity fees.
After the account is suspended, you will need to complete the Reactivation Request Form.
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How do I close my account?
Account closure requests must come from the email address associated with your trading account to [email protected]. The email must contain the following:
1.) Client's Name
2.) Date of Birth
3.) Postal Code
4.) Account Number/Username
5.) Reason for Closing the Account
Prior to submitting your request, all positions must be closed and accounts should have a balance of zero.
1.) Client's Name
2.) Date of Birth
3.) Postal Code
4.) Account Number/Username
5.) Reason for Closing the Account
Prior to submitting your request, all positions must be closed and accounts should have a balance of zero.
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Is there a fee to close my account?
We do not charge clients a fee to close their trading accounts.
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DMA Account
How much do I need in my DMA Account?
The recommended deposit amount is £25,000.
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What trading platforms are available to me with a DMA account?
You can access your DMA account from FOREX.com’s WebTrader and the FOREX.com desktop platform. However, you should be aware of key differences within each one.
WebTrader
Simply log in and click a buy or sell button to open the DMA trade ticket with full depth of market.
FOREX.com Desktop Platform
You can access "DMA Trading" from the main navigation on the trading platform.
Orders placed from the DMA Trading window will be immediately passed to the interbank market, in FOREX.com’s name, where they will be added to the liquidity in the pool. Your limits and stops effectively become bids/offers for other participants in the liquidity pool to interact with.
WebTrader
Simply log in and click a buy or sell button to open the DMA trade ticket with full depth of market.
FOREX.com Desktop Platform
You can access "DMA Trading" from the main navigation on the trading platform.
Orders placed from the DMA Trading window will be immediately passed to the interbank market, in FOREX.com’s name, where they will be added to the liquidity in the pool. Your limits and stops effectively become bids/offers for other participants in the liquidity pool to interact with.
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What is the minimum and maximum trade size you offer?
The minimum trade size offered on an DMA account is 1 standard lot. The maximum trade size offered is 250 standard lots.
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How is commission calculated?
The commission rate is $60 per USD million.
Keep in mind that 100,000 units for EUR/USD is not equivalent to 100,000 USD million.
You would need to convert the 100,000 EUR into USD since the EUR/USD pair is EUR based. Therefore, the calculation would be: [(100,000 EUR x 1.115)/1,000,000] x 60 = $6.69.
Keep in mind that 100,000 units for EUR/USD is not equivalent to 100,000 USD million.
You would need to convert the 100,000 EUR into USD since the EUR/USD pair is EUR based. Therefore, the calculation would be: [(100,000 EUR x 1.115)/1,000,000] x 60 = $6.69.
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What time do "Day" orders expire in my DMA Account?
Day orders placed in the majority of currency pairs will expire at 5pm ET in your DMA account. However, day orders placed in currency pairs containing the New Zealand Dollar (NZD) will expire at 3pm ET. Examples of currency pairs with 3pm ET daily order expiry include NZD/USD, NZD/JPY, NZD/CAD, NZD/CHF, GBP/NZD, EUR/NZD, and AUD/NZD.
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What is top of book pricing?
Top of book represents the best available bid and offer at that time and is typically available up to 1 million notional. Actual execution prices may vary to pricing displayed on the platform.
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How do orders get filled in a DMA account?
Limit orders placed via the DMA trade ticket will be immediately passed to the execution venue where they effectively become bids/offers for other participants in the liquidity pool to interact with. Please note that customers must have sufficient margin for a limit order at the time of entry and when stop or limit price is triggered.
FOREX.com may cancel a limit order if the customer's available margin falls below the required margin for the limit order. Stop Loss orders placed via the DMA trade ticket are held at the execution venue and are contingent upon a price trigger before being exposed to the liquidity pool. Orders placed via the standard trade ticket on the Advanced Trading Platform, web trading as well as the mobile platforms will be triggered off top-of-book prices and will only be sent to the liquidity pool as a market/limit order after the order is triggered.
FOREX.com may cancel a limit order if the customer's available margin falls below the required margin for the limit order. Stop Loss orders placed via the DMA trade ticket are held at the execution venue and are contingent upon a price trigger before being exposed to the liquidity pool. Orders placed via the standard trade ticket on the Advanced Trading Platform, web trading as well as the mobile platforms will be triggered off top-of-book prices and will only be sent to the liquidity pool as a market/limit order after the order is triggered.
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How are margin close outs/liquidations executed on a DMA Account?
You are responsible for monitoring your account and maintaining 50% of required margin at all times to support your open positions.
If at any point, the equity available drops below 50% of the margin required you will be subject to auto liquidation of the position incurring the largest loss. The liquidation process is as follows: the net aggregated open position with the greatest unrealized loss is closed first, followed by the next largest losing position and so on, until the maintenance margin requirement is satisfied or exceeded. Depending on the size and unrealized P&L of the open positions, all open positions may be liquidated in order to meet the margin requirement.
In the event of a liquidation, the trade is executed in the market directly with the liquidity provider and then passed down to the client.
When your account falls below 100% margin & 75% margin, a margin alert will automatically be sent to you via email. This notification is for your convenience and should not be relied on to protect your account.
While our 50% margin requirement and real-time margin system are designed to limit your trading losses and help ensure that total losses never exceed your total account balance, you do risk incurring losses greater than your account balance, especially during periods of extreme market volatility. For this reason, we strongly encourage you to manage your use of leverage carefully. Increasing leverage increases risk.
If at any point, the equity available drops below 50% of the margin required you will be subject to auto liquidation of the position incurring the largest loss. The liquidation process is as follows: the net aggregated open position with the greatest unrealized loss is closed first, followed by the next largest losing position and so on, until the maintenance margin requirement is satisfied or exceeded. Depending on the size and unrealized P&L of the open positions, all open positions may be liquidated in order to meet the margin requirement.
In the event of a liquidation, the trade is executed in the market directly with the liquidity provider and then passed down to the client.
When your account falls below 100% margin & 75% margin, a margin alert will automatically be sent to you via email. This notification is for your convenience and should not be relied on to protect your account.
While our 50% margin requirement and real-time margin system are designed to limit your trading losses and help ensure that total losses never exceed your total account balance, you do risk incurring losses greater than your account balance, especially during periods of extreme market volatility. For this reason, we strongly encourage you to manage your use of leverage carefully. Increasing leverage increases risk.
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Can I list my own bids and offers?
Yes, you can place your own limit orders as bids/offers on the platform. Keep in mind that these orders are sent to the market in FOREX.com’s name.
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Can I place orders within the spread?
Yes, as long as the order is being placed in the DMA Trade Ticket.
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How many liquidity providers (LPs) do DMA accounts have access to? Will they be listed?
The prices are sourced from a wide number of top tier LPs and banks, however the LP names are not listed. All DMA trades are centrally cleared. All LPs are anonymous on the platform.
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What is the difference between a Standard Account & DMA Account?
Standard Accounts are non-commissioned accounts where the cost to trade is the spread cost. The minimum trade size we offer is 1,000 (1 micro lot). Standard accounts are available on FOREX.com platforms and MetaTrader 4 platforms.
The DMA account is ideal for experienced traders looking for maximum transparency and control. Full market depth exposes traders to multiple levels of liquidity that allows them greater insights into the market and control to trade on the best bids and offers sourced directly from FOREX.com’s liquidity providers.
The DMA account is ideal for experienced traders looking for maximum transparency and control. Full market depth exposes traders to multiple levels of liquidity that allows them greater insights into the market and control to trade on the best bids and offers sourced directly from FOREX.com’s liquidity providers.
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Professional Client Account
How do I get a Professional Client Account?
Regulations require a client to meet at least two out of three qualifying criteria to be eligible for Professional Client status. The three qualifying criteria are:
1.) Have you made an average of 10 significantly sized transactions per quarter over the last four quarters?
You have traded, in significant size, in the forex/CFD markets or other leveraged products (e.g. indices, shares, spread bets, futures, options, other derivatives, etc.) at an average frequency of 10 transactions per quarter over the previous four quarters (with FOREX.com and/or other providers).
2.) Do you currently have a financial portfolio, including cash deposits exceeding £500,000?
The size of your financial instrument portfolio, defined as including case deposits and financial instruments, exceeds £500,000 (or equivalent in your local currency). Acceptable examples of savings and investments are cash savings, stock portfolio, stocks and shares ISA, trading accounts, mutual funds, SIPP (excluding non-financial instruments). Unacceptable examples of savings and investments are company pension, non-tradable assets, property, luxury cars, jewellery.
3.) Have you worked in a professional capacity in the financial sector that has required knowledge of trading leveraged products for at least 1+ year(s)?
You work or have worked in the financial sector for at least one year in a professional position, which requires knowledge of the transactions or services envisaged.
1.) Have you made an average of 10 significantly sized transactions per quarter over the last four quarters?
You have traded, in significant size, in the forex/CFD markets or other leveraged products (e.g. indices, shares, spread bets, futures, options, other derivatives, etc.) at an average frequency of 10 transactions per quarter over the previous four quarters (with FOREX.com and/or other providers).
2.) Do you currently have a financial portfolio, including cash deposits exceeding £500,000?
The size of your financial instrument portfolio, defined as including case deposits and financial instruments, exceeds £500,000 (or equivalent in your local currency). Acceptable examples of savings and investments are cash savings, stock portfolio, stocks and shares ISA, trading accounts, mutual funds, SIPP (excluding non-financial instruments). Unacceptable examples of savings and investments are company pension, non-tradable assets, property, luxury cars, jewellery.
3.) Have you worked in a professional capacity in the financial sector that has required knowledge of trading leveraged products for at least 1+ year(s)?
You work or have worked in the financial sector for at least one year in a professional position, which requires knowledge of the transactions or services envisaged.
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Individual Accounts
How do I acquire an individual account?
You may submit an application from the Open an Account page here.
If you are looking for an additional account, you may log into the MyAccount page and request a new account through Account Settings.
If you are looking for an additional account, you may log into the MyAccount page and request a new account through Account Settings.
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Can my friend trade for me on my individual account?
Having a client trade on your individual trading account is considered Third Party Trading. Third Party Trading is prohibited. However, if you would like to arrange for power of attorney for a nominated individual, please contact client support services. Once power of attorney has been approved, the individual has the authority to manage the account on your behalf.
An active individual trading account with Forex.com is for the account holder to fund and maintain. Clients are responsible for funding their individual trading accounts with personal funds from their personal bank accounts, maintaining and monitoring and placing their own trades.
An active individual trading account with Forex.com is for the account holder to fund and maintain. Clients are responsible for funding their individual trading accounts with personal funds from their personal bank accounts, maintaining and monitoring and placing their own trades.
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What documentation do I need when opening an account?
Typically, we will require a valid Government Issued Photo ID and a valid Address Verification Document; however, this is subject to change depending on the review of your application by our Account Services department.
Acceptable documents for identity verification include but are not limited to:
- Valid, current passports (national or international)
- Valid, current driver's license
- Valid, current national ID Card
Other types of ID may be acceptable on a case-by-case basis after review. Birth certificates, marriage licenses and insurance cards are not accepted.
Proof of residence must show your name and address as indicated on the application.
Acceptable forms of proof of residence include but are not limited to:
- Utility bill
- Bank, building society, credit or debit card statement
- Council tax bill
- Local government address registration certificates
- Valid driving license if issued within the last six months
Utility bills and statements must be dated within the last six months. Confidential information such as account numbers may be removed at your discretion.
In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.
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Why do I need to provide my personal and financial information?
Verifying a client's personal information is a necessity for our Know Your Client (KYC) procedures.
FOREX.com's Customer Due Diligence ('CDD') program requires that we verify the source of our client's funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide a bank statement or card account statement.
FOREX.com's Customer Due Diligence ('CDD') program requires that we verify the source of our client's funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide a bank statement or card account statement.
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Can I add a beneficiary to my trading account?
Unfortunately, we do not provide clients the option to add a beneficiary to an individual trading account. However, if you would like to arrange for power of attorney for a nominated individual, please contact client support services. Once power of attorney has been approved, the individual has the authority to manage the account on your behalf.
An additional option if you wish to have another individual associated with your trading account is to submit a joint account application for a new account.
An additional option if you wish to have another individual associated with your trading account is to submit a joint account application for a new account.
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Joint Accounts
Do you offer joint trading accounts?
We do offer joint trading accounts. You can apply for a joint account by downloading and filling out this form.
Please read and follow the instructions on the form carefully to complete your application.
Please read and follow the instructions on the form carefully to complete your application.
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Can I fund my joint trading account with my personal bank account or does it have to be a joint bank account?
Co-account holders may fund their joint trading account with either their personal traditional bank account or via a joint bank account as long as it matches the names of the account holders on the trading account.
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Can I withdraw funds from my joint trading account to my personal bank account?
Funds in a joint trading account will be returned in the name of both account holders. Therefore, this is dependent on whether your bank will accept funds with both names on it.
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Can I create a joint account with my child so that they can start trading with me when they are of age?
The age requirement to open a FOREX.com trading account is 18 years old, therefore we cannot open an account for anyone under this age.
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Do I need to provide documents for both account holders?
Additional documents may be requested upon review of the application.
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Who should be the primary applicant and who should be the co-applicant?
Either clients can be the primary or co-applicant. If one applicant has more experience or knowledge of the financial markets, it may suit for them to be the primary applicant. Information on the application will be electronically verified and attached to the joint trading account.
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Corporate Accounts
Do you offer corporate accounts?
We do offer corporate trading accounts. You can apply for a corporate account by downloading and and filling out either of the following forms:
Corporate account
Corporate MT4 account
Be sure to complete the correct form for the platform you are looking to obtain a corporate trading account with.
Corporate account
Corporate MT4 account
Be sure to complete the correct form for the platform you are looking to obtain a corporate trading account with.
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Can I fund my corporate trading account with my personal bank account?
Funding a Corporate trading account with a personal bank account is considered third party funding. We do not accept any third-party deposits or withdrawal requests. The name(s) on the FOREX.com trading account must exactly match the name(s) on the account of the other financial institution. This includes instances where the individual is the owner of the business entity.
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Whose name and address should be on the confirmation documents for a corporate trading account application?
The address verification document for a corporate account application should display the entity’s name and primary business address.
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What are Articles of Incorporation in regards to a corporate account?
Articles of Incorporation state the purpose for which the company was formed and set forth its purpose according to the laws of the jurisdiction in which it is established. These documents are sometimes referred to as Articles of Association and Memorandum of Association.
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How can I provide the breakdown of shares/Share Registry for my corporate account?
The breakdown of shares should be within the Company’s shareholder register. If the details are not within the corporate documentation, please contact FOREX.com at your earliest convenience. If any shareholder owns more than 10% of the company, we will require ID verification for that shareholder.
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What is a Certification of Incorporation in regard to a corporate trading account?
A Certificate of Incorporation is a statement which confirms that a new company has fulfilled the necessary legal requirements for incorporation and is duly incorporated according to the local government or other regulatory agency.
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Why do I need an LEI number for my corporate account? What do I do if I don't have one?
European Market Infrastructure Regulation (EMIR) has made an LEI number mandatory effective February 12, 2014. In order to comply with this regulation, FOREX.com needs to obtain an LEI number. If you do not have one you can learn how to acquire one here. The reporting requirements are as follows:
Unless you are a private individual (or non-EEA entity) these new reporting requirements apply to you and you must submit a compliant report or have someone do so on your behalf.
- All derivatives transactions executed by EEA entities (whether financial firms or other incorporated entities) to be reported to an approved reporting mechanism by the end of the day following execution
- Both counterparties to report, where both are EEA entities, using the same Unique Trade Identifier and with trade data matched before submission
- No exemptions (unlike MiFID transaction reporting) for FX, Commodities or Interest Rate products
Unless you are a private individual (or non-EEA entity) these new reporting requirements apply to you and you must submit a compliant report or have someone do so on your behalf.
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Account Verification
How much money do I need to open an account?
The minimum initial deposit required is at least 100 of your selected base currency. However, we recommend you deposit at least 2,500 to allow yourself more flexibility and better risk management when trading your account.
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How do I know if my account has been opened?
We will email you as soon as your application has been approved.
Alternatively, you can always log in to MyAccount to check on the status of your account application.
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How do I open an additional account?
If you have an existing account and are requesting for a new account for the same account type but with a different platform, you may submit a request for an additional account by first logging into the MyAccount page. Then go to "Account Settings" and click on "Add New Account".
If you have an existing account and are requesting for a new account for a different account type or a new account with a different base currency, you will need to submit a new application for the specific account type you are looking for.
For example, if you have an individual FOREX.com account and are requesting for an individual MetaTrader 4 account, you may submit an additional account request through the MyAccount page. If you have an individual FOREX.com account and are requesting for a MetaTrader 4 account with a different base currency, you will need to submit a new application. If you have an individual FOREX.com account and are requesting for a Corporate, Joint, Trust, IRA account, you must submit a new application. Remember to select the correct application type for the account type you are looking for.
If you have an existing account and are requesting for a new account for a different account type or a new account with a different base currency, you will need to submit a new application for the specific account type you are looking for.
For example, if you have an individual FOREX.com account and are requesting for an individual MetaTrader 4 account, you may submit an additional account request through the MyAccount page. If you have an individual FOREX.com account and are requesting for a MetaTrader 4 account with a different base currency, you will need to submit a new application. If you have an individual FOREX.com account and are requesting for a Corporate, Joint, Trust, IRA account, you must submit a new application. Remember to select the correct application type for the account type you are looking for.
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What documentation do I need when opening an account?
Typically, we will require a valid Government Issued Photo ID and a valid Address Verification Document; however, this is subject to change depending on the review of your application by our Account Services department.
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What types of documents do you accept for identity verification?
Acceptable documents for identity verification include but are not limited to:
- Valid, current passports (national or international)
- Valid, current driver's license
- Valid, current national ID Card
Other types of ID may be acceptable on a case-by-case basis after review. Birth certificates, marriage licenses and insurance cards are not accepted. In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.
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What types of documents do you accept as address verification?
Proof of residence must show your name and address as indicated on the application.
Acceptable forms of proof of residence include but are not limited to:
- Utility bill
- Bank, building society, credit or debit card statement
- Council tax bill
- Local government address registration certificates
- Valid driving license if issued within the last six months
Utility bills and statements must be dated within the last six months. Confidential information such as account numbers may be removed at your discretion. In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.
Acceptable forms of proof of residence include but are not limited to:
- Utility bill
- Bank, building society, credit or debit card statement
- Council tax bill
- Local government address registration certificates
- Valid driving license if issued within the last six months
Utility bills and statements must be dated within the last six months. Confidential information such as account numbers may be removed at your discretion. In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.
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My current residency is a rental and I do not pay utility bills and my bank statements are sent to my parent's house. Can I provide a rental agreement?
We do not accept rental agreements as a valid address verification document.
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My proof of identification also has my address on it. Can it be used for both ID and Proof of Address?
Yes, if your proof of identification document has your address on it, it can usually be used for both address and identity verification. However, please be aware that there are exceptions when we do need to request two separate forms of identity.
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My documents are not in English. Will this be a problem?
FOREX.com has staff available to translate documents from many languages.
If we are unable to translate the documents ourselves, we may require a notarised/certified translation of the document.
If we are unable to translate the documents ourselves, we may require a notarised/certified translation of the document.
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How do I change my name or the address on file?
If your application has not been approved and you would like to update your name or address on file, you will need to email our New Accounts department stating the correct information providing supporting documents for your confirmation.
If your account has already been approved and created, you can log into the MyAccount page and proceed to Account Settings to update the information. Supporting documents may be requested.
If your account has already been approved and created, you can log into the MyAccount page and proceed to Account Settings to update the information. Supporting documents may be requested.
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What is MiFID II and why does it matter?
New legislation under the Markets in Financial Instruments Directive (MiFID) II requires financial trading providers to provide additional information to the Financial Conduct Authority (FCA).
As part of these requirements we need to confirm the nationality of each of our clients.
As part of these requirements we need to confirm the nationality of each of our clients.
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What details do I need to provide for MiFID II?
We need you to confirm your nationality and may also require a state issued National Client Identifier Number (e.g. national insurance number, passport number, etc) from you based on your nationality.
The information you provide will be treated in the same, secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes with the FCA.
The information you provide will be treated in the same, secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes with the FCA.
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What if I don't have a National Client Identifier?
If you are unable to provide us with your National Client Identifier Number, you can declare this using our secure form by using the checkbox provided. We may need to contact you for more information at a later date.
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What if I have more than one nationality?
For those with multiple nationalities, you will be advised on what you need to provide once you have selected your nationality/nationalities on our secure online form.
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Why does MiFID need this information?
Under the new MiFID II regulations, financial trading providers will need to provide additional information to our regulator, the FCA (Financial Conduct Authority) when you trade with us. The information you provide us with will be treated in the same secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes.
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Passwords & Account Settings
I forgot my username or password. How can I retrieve them?
If you have forgotten your username, please contact via Live Chat or phone call for assistance.
If you forgot your password, please click here and fill in your username and email. You will then receive an email with a link to reset your password.
If you forgot your password, please click here and fill in your username and email. You will then receive an email with a link to reset your password.
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How do I change my Live Account password?
If you wish to change your live account password, you may do so from the MyAccount page by clicking on "Account Settings" > "Change Password".
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I received a password reset email that I didn't request. What should I do?
If you’ve received a password reset email that you didn’t request, your account may have been compromised, so please contact us immediately. If you have not received a password reset confirmation email, your password has not changed.
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I received a password reset confirmation email but I didn't change my password. What should I do?
If you’ve received an email confirming that your password has been changed and you didn’t, someone may have fraudulently changed your password, so please contact us immediately.
If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on site to reset your password.
If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on site to reset your password.
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How do I change my name or the address on file?
To update your personal information, you may do so from the MyAccount page by clicking on "Account Settings" and editing the fields.
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Demo
How can I set up a demo account?
To open a demo account, please click here. If you'd like a MetaTrader 4 demo account, you'll need to open a demo with the FOREX.com platforms first.
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How long does a demo account last?
Demo accounts with our direct FOREX.com platform last for 30 days after sign up. Afterward, you will not be able to log in using the demo account credentials.
Demo accounts with the MetaTrader 4 platform also last for 30 days.
Demo accounts with the MetaTrader 4 platform also last for 30 days.
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Can I open multiple demo accounts?
Clients can only open one demo account of each type (i.e. FOREX.com platforms or MetaTrader) per email address.
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How much virtual money is included with a demo account and can I change it?
Demo accounts for all platforms start with a balance of £10,000.
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Can I transfer/withdraw the funds in my demo account?
Funds in a demo account are virtual funds and cannot be transferred to a live account or withdrawn. Funds going into a live account must be from a client's personal traditional bank account. Please see our Funding & Withdrawals section for more information.
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What is the difference between a demo account and a live trading account?
Demo account usernames with our FOREX.com platforms have your email address in it.
Demo account usernames and account numbers with the MetaTrader 4 platform are 8-digits long.
For confirmation, you may always contact us via Live Chat or phone call.
The primary difference between a demo account and a live trading account is that there is no capital at risk when trading in a FOREX.com demo account.
FOREX.com’s demo/practice account is a core element of our educational effort. A practice account is intended to familiarise you with the tools and features of FOREX.com's trading platforms and to facilitate the testing of forex trading strategies in a risk-free environment using virtual funds.
Results achieved on the FOREX.com practice account are hypothetical and no representation is made that any account will or is likely to achieve actual profits or losses similar to those achieved in the practice account.
Conditions in the practice account cannot always reasonably reflect all of the market conditions that may affect pricing, execution and margin requirements in a live trading environment. Margin and leverage settings by product and account may vary from time to time between your practice account and a live account due to live account settings changes imposed by FOREX.com resulting from market volatility and other factors.
Rollover/financing charges are not fully simulated in the demo environments. The pricing available in the demo environment is the same pricing available to FOREX.com account holders. Pricing for managed accounts and accounts referred by an Introducing Broker may differ.
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How do I get an API demo account?
Clients may obtain access to API on a demo trading account if they have a live and open trading account with us.
To request this, you will need to email [email protected], stating your live and open trading account number and whether you would like a live or demo API. Email requests must come from the email address associated with your live and open trading account.
To request this, you will need to email [email protected], stating your live and open trading account number and whether you would like a live or demo API. Email requests must come from the email address associated with your live and open trading account.
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Live Account
Where can I open a live account?
You can apply for an account with FOREX.com here.
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What is the minimum and maximum trade size
The minimum trade size for foreign currency trading is 1,000 (1 micro lot) and the maximum trade size is 5,000,000 (50 standard lots).
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What MetaTrader accounts do you offer?
We offer trading accounts with the MetaTrader 4 platform. To open a MetaTrader 4 account, please click here.
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How can I connect my FOREX.com account to the MetaTrader platform?
If you already have an existing account with FOREX.com, you can log into the MyAccount page and proceed to "Account Settings" to click on "Add New Account". When selecting the platform type, select MetaTrader.
As the FOREX.com platforms and MetaTrader platforms are different, they will require separate account information and credentials.
As the FOREX.com platforms and MetaTrader platforms are different, they will require separate account information and credentials.
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Do you offer EA Hosting/Virtual Private Servers (VPS)?
Free EA Hosting is offered to clients who have a MetaTrader 4 platform and trade a notional volume of at least 500,000 per month.
Accounts are checked at the end of each calendar month to ensure clients are meeting the trading requirement to maintain their EA Hosting. A fee of 30 units of base currency will be debited from accounts that do not meet the minimum eligibility requirement to cover the VPS service.
Expert Advisor Hosting is provided by Liquidity Connect.
For more information, you may click here.
Accounts are checked at the end of each calendar month to ensure clients are meeting the trading requirement to maintain their EA Hosting. A fee of 30 units of base currency will be debited from accounts that do not meet the minimum eligibility requirement to cover the VPS service.
Expert Advisor Hosting is provided by Liquidity Connect.
For more information, you may click here.
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Do you charge any inactivity fees?
If there has been no trading activity within 12 months, we do charge an inactivity fee of £12 per month until we do see trading activity or there are no funds in the account.
If the account has a balance less than £12, the remaining balance will be charged as the inactivity fee, not the full £12. Additional fees will not be charged if the account has no funds.
Retail accounts will automatically be suspended if there has been no trading activity for 36 months. For Professional Accounts, it will automatically be suspended if there has been no trading activity for 12 months. However, after the account is suspended, inactivity fees will still be charged.
To avoid being charged inactivity fees, the best way would be to withdraw your funds if you do not plan on using your trading account; otherwise, placing a trade will reset your inactivity period.
Activity like platform logins, orders, deposits, and withdrawals every 12 months will not make a client exempt from inactivity fees.
After the account is suspended, you will need to complete the Reactivation Request Form.
If the account has a balance less than £12, the remaining balance will be charged as the inactivity fee, not the full £12. Additional fees will not be charged if the account has no funds.
Retail accounts will automatically be suspended if there has been no trading activity for 36 months. For Professional Accounts, it will automatically be suspended if there has been no trading activity for 12 months. However, after the account is suspended, inactivity fees will still be charged.
To avoid being charged inactivity fees, the best way would be to withdraw your funds if you do not plan on using your trading account; otherwise, placing a trade will reset your inactivity period.
Activity like platform logins, orders, deposits, and withdrawals every 12 months will not make a client exempt from inactivity fees.
After the account is suspended, you will need to complete the Reactivation Request Form.
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How do I close my account?
Account closure requests must come from the email address associated with your trading account to [email protected]. The email must contain the following:
1.) Client's Name
2.) Date of Birth
3.) Postal Code
4.) Account Number/Username
5.) Reason for Closing the Account
Prior to submitting your request, all positions must be closed and accounts should have a balance of zero.
1.) Client's Name
2.) Date of Birth
3.) Postal Code
4.) Account Number/Username
5.) Reason for Closing the Account
Prior to submitting your request, all positions must be closed and accounts should have a balance of zero.
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Is there a fee to close my account?
We do not charge clients a fee to close their trading accounts.
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DMA Account
How much do I need in my DMA Account?
The recommended deposit amount is £25,000.
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What trading platforms are available to me with a DMA account?
You can access your DMA account from FOREX.com’s WebTrader and the FOREX.com desktop platform. However, you should be aware of key differences within each one.
WebTrader
Simply log in and click a buy or sell button to open the DMA trade ticket with full depth of market.
FOREX.com Desktop Platform
You can access "DMA Trading" from the main navigation on the trading platform.
Orders placed from the DMA Trading window will be immediately passed to the interbank market, in FOREX.com’s name, where they will be added to the liquidity in the pool. Your limits and stops effectively become bids/offers for other participants in the liquidity pool to interact with.
WebTrader
Simply log in and click a buy or sell button to open the DMA trade ticket with full depth of market.
FOREX.com Desktop Platform
You can access "DMA Trading" from the main navigation on the trading platform.
Orders placed from the DMA Trading window will be immediately passed to the interbank market, in FOREX.com’s name, where they will be added to the liquidity in the pool. Your limits and stops effectively become bids/offers for other participants in the liquidity pool to interact with.
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What is the minimum and maximum trade size you offer?
The minimum trade size offered on an DMA account is 1 standard lot. The maximum trade size offered is 250 standard lots.
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How is commission calculated?
The commission rate is $60 per USD million.
Keep in mind that 100,000 units for EUR/USD is not equivalent to 100,000 USD million.
You would need to convert the 100,000 EUR into USD since the EUR/USD pair is EUR based. Therefore, the calculation would be: [(100,000 EUR x 1.115)/1,000,000] x 60 = $6.69.
Keep in mind that 100,000 units for EUR/USD is not equivalent to 100,000 USD million.
You would need to convert the 100,000 EUR into USD since the EUR/USD pair is EUR based. Therefore, the calculation would be: [(100,000 EUR x 1.115)/1,000,000] x 60 = $6.69.
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What time do "Day" orders expire in my DMA Account?
Day orders placed in the majority of currency pairs will expire at 5pm ET in your DMA account. However, day orders placed in currency pairs containing the New Zealand Dollar (NZD) will expire at 3pm ET. Examples of currency pairs with 3pm ET daily order expiry include NZD/USD, NZD/JPY, NZD/CAD, NZD/CHF, GBP/NZD, EUR/NZD, and AUD/NZD.
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What is top of book pricing?
Top of book represents the best available bid and offer at that time and is typically available up to 1 million notional. Actual execution prices may vary to pricing displayed on the platform.
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How do orders get filled in a DMA account?
Limit orders placed via the DMA trade ticket will be immediately passed to the execution venue where they effectively become bids/offers for other participants in the liquidity pool to interact with. Please note that customers must have sufficient margin for a limit order at the time of entry and when stop or limit price is triggered.
FOREX.com may cancel a limit order if the customer's available margin falls below the required margin for the limit order. Stop Loss orders placed via the DMA trade ticket are held at the execution venue and are contingent upon a price trigger before being exposed to the liquidity pool. Orders placed via the standard trade ticket on the Advanced Trading Platform, web trading as well as the mobile platforms will be triggered off top-of-book prices and will only be sent to the liquidity pool as a market/limit order after the order is triggered.
FOREX.com may cancel a limit order if the customer's available margin falls below the required margin for the limit order. Stop Loss orders placed via the DMA trade ticket are held at the execution venue and are contingent upon a price trigger before being exposed to the liquidity pool. Orders placed via the standard trade ticket on the Advanced Trading Platform, web trading as well as the mobile platforms will be triggered off top-of-book prices and will only be sent to the liquidity pool as a market/limit order after the order is triggered.
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How are margin close outs/liquidations executed on a DMA Account?
You are responsible for monitoring your account and maintaining 50% of required margin at all times to support your open positions.
If at any point, the equity available drops below 50% of the margin required you will be subject to auto liquidation of the position incurring the largest loss. The liquidation process is as follows: the net aggregated open position with the greatest unrealized loss is closed first, followed by the next largest losing position and so on, until the maintenance margin requirement is satisfied or exceeded. Depending on the size and unrealized P&L of the open positions, all open positions may be liquidated in order to meet the margin requirement.
In the event of a liquidation, the trade is executed in the market directly with the liquidity provider and then passed down to the client.
When your account falls below 100% margin & 75% margin, a margin alert will automatically be sent to you via email. This notification is for your convenience and should not be relied on to protect your account.
While our 50% margin requirement and real-time margin system are designed to limit your trading losses and help ensure that total losses never exceed your total account balance, you do risk incurring losses greater than your account balance, especially during periods of extreme market volatility. For this reason, we strongly encourage you to manage your use of leverage carefully. Increasing leverage increases risk.
If at any point, the equity available drops below 50% of the margin required you will be subject to auto liquidation of the position incurring the largest loss. The liquidation process is as follows: the net aggregated open position with the greatest unrealized loss is closed first, followed by the next largest losing position and so on, until the maintenance margin requirement is satisfied or exceeded. Depending on the size and unrealized P&L of the open positions, all open positions may be liquidated in order to meet the margin requirement.
In the event of a liquidation, the trade is executed in the market directly with the liquidity provider and then passed down to the client.
When your account falls below 100% margin & 75% margin, a margin alert will automatically be sent to you via email. This notification is for your convenience and should not be relied on to protect your account.
While our 50% margin requirement and real-time margin system are designed to limit your trading losses and help ensure that total losses never exceed your total account balance, you do risk incurring losses greater than your account balance, especially during periods of extreme market volatility. For this reason, we strongly encourage you to manage your use of leverage carefully. Increasing leverage increases risk.
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Can I list my own bids and offers?
Yes, you can place your own limit orders as bids/offers on the platform. Keep in mind that these orders are sent to the market in FOREX.com’s name.
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Can I place orders within the spread?
Yes, as long as the order is being placed in the DMA Trade Ticket.
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How many liquidity providers (LPs) do DMA accounts have access to? Will they be listed?
The prices are sourced from a wide number of top tier LPs and banks, however the LP names are not listed. All DMA trades are centrally cleared. All LPs are anonymous on the platform.
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What is the difference between a Standard Account & DMA Account?
Standard Accounts are non-commissioned accounts where the cost to trade is the spread cost. The minimum trade size we offer is 1,000 (1 micro lot). Standard accounts are available on FOREX.com platforms and MetaTrader 4 platforms.
The DMA account is ideal for experienced traders looking for maximum transparency and control. Full market depth exposes traders to multiple levels of liquidity that allows them greater insights into the market and control to trade on the best bids and offers sourced directly from FOREX.com’s liquidity providers.
The DMA account is ideal for experienced traders looking for maximum transparency and control. Full market depth exposes traders to multiple levels of liquidity that allows them greater insights into the market and control to trade on the best bids and offers sourced directly from FOREX.com’s liquidity providers.
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Professional Client Account
How do I get a Professional Client Account?
Regulations require a client to meet at least two out of three qualifying criteria to be eligible for Professional Client status. The three qualifying criteria are:
1.) Have you made an average of 10 significantly sized transactions per quarter over the last four quarters?
You have traded, in significant size, in the forex/CFD markets or other leveraged products (e.g. indices, shares, spread bets, futures, options, other derivatives, etc.) at an average frequency of 10 transactions per quarter over the previous four quarters (with FOREX.com and/or other providers).
2.) Do you currently have a financial portfolio, including cash deposits exceeding £500,000?
The size of your financial instrument portfolio, defined as including case deposits and financial instruments, exceeds £500,000 (or equivalent in your local currency). Acceptable examples of savings and investments are cash savings, stock portfolio, stocks and shares ISA, trading accounts, mutual funds, SIPP (excluding non-financial instruments). Unacceptable examples of savings and investments are company pension, non-tradable assets, property, luxury cars, jewellery.
3.) Have you worked in a professional capacity in the financial sector that has required knowledge of trading leveraged products for at least 1+ year(s)?
You work or have worked in the financial sector for at least one year in a professional position, which requires knowledge of the transactions or services envisaged.
1.) Have you made an average of 10 significantly sized transactions per quarter over the last four quarters?
You have traded, in significant size, in the forex/CFD markets or other leveraged products (e.g. indices, shares, spread bets, futures, options, other derivatives, etc.) at an average frequency of 10 transactions per quarter over the previous four quarters (with FOREX.com and/or other providers).
2.) Do you currently have a financial portfolio, including cash deposits exceeding £500,000?
The size of your financial instrument portfolio, defined as including case deposits and financial instruments, exceeds £500,000 (or equivalent in your local currency). Acceptable examples of savings and investments are cash savings, stock portfolio, stocks and shares ISA, trading accounts, mutual funds, SIPP (excluding non-financial instruments). Unacceptable examples of savings and investments are company pension, non-tradable assets, property, luxury cars, jewellery.
3.) Have you worked in a professional capacity in the financial sector that has required knowledge of trading leveraged products for at least 1+ year(s)?
You work or have worked in the financial sector for at least one year in a professional position, which requires knowledge of the transactions or services envisaged.
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Individual Accounts
How do I acquire an individual account?
You may submit an application from the Open an Account page here.
If you are looking for an additional account, you may log into the MyAccount page and request a new account through Account Settings.
If you are looking for an additional account, you may log into the MyAccount page and request a new account through Account Settings.
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Can my friend trade for me on my individual account?
Having a client trade on your individual trading account is considered Third Party Trading. Third Party Trading is prohibited. However, if you would like to arrange for power of attorney for a nominated individual, please contact client support services. Once power of attorney has been approved, the individual has the authority to manage the account on your behalf.
An active individual trading account with Forex.com is for the account holder to fund and maintain. Clients are responsible for funding their individual trading accounts with personal funds from their personal bank accounts, maintaining and monitoring and placing their own trades.
An active individual trading account with Forex.com is for the account holder to fund and maintain. Clients are responsible for funding their individual trading accounts with personal funds from their personal bank accounts, maintaining and monitoring and placing their own trades.
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What documentation do I need when opening an account?
Typically, we will require a valid Government Issued Photo ID and a valid Address Verification Document; however, this is subject to change depending on the review of your application by our Account Services department.
Acceptable documents for identity verification include but are not limited to:
- Valid, current passports (national or international)
- Valid, current driver's license
- Valid, current national ID Card
Other types of ID may be acceptable on a case-by-case basis after review. Birth certificates, marriage licenses and insurance cards are not accepted.
Proof of residence must show your name and address as indicated on the application.
Acceptable forms of proof of residence include but are not limited to:
- Utility bill
- Bank, building society, credit or debit card statement
- Council tax bill
- Local government address registration certificates
- Valid driving license if issued within the last six months
Utility bills and statements must be dated within the last six months. Confidential information such as account numbers may be removed at your discretion.
In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.
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Why do I need to provide my personal and financial information?
Verifying a client's personal information is a necessity for our Know Your Client (KYC) procedures.
FOREX.com's Customer Due Diligence ('CDD') program requires that we verify the source of our client's funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide a bank statement or card account statement.
FOREX.com's Customer Due Diligence ('CDD') program requires that we verify the source of our client's funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide a bank statement or card account statement.
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Can I add a beneficiary to my trading account?
Unfortunately, we do not provide clients the option to add a beneficiary to an individual trading account. However, if you would like to arrange for power of attorney for a nominated individual, please contact client support services. Once power of attorney has been approved, the individual has the authority to manage the account on your behalf.
An additional option if you wish to have another individual associated with your trading account is to submit a joint account application for a new account.
An additional option if you wish to have another individual associated with your trading account is to submit a joint account application for a new account.
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Joint Accounts
Do you offer joint trading accounts?
We do offer joint trading accounts. You can apply for a joint account by downloading and filling out this form.
Please read and follow the instructions on the form carefully to complete your application.
Please read and follow the instructions on the form carefully to complete your application.
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Can I fund my joint trading account with my personal bank account or does it have to be a joint bank account?
Co-account holders may fund their joint trading account with either their personal traditional bank account or via a joint bank account as long as it matches the names of the account holders on the trading account.
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Can I withdraw funds from my joint trading account to my personal bank account?
Funds in a joint trading account will be returned in the name of both account holders. Therefore, this is dependent on whether your bank will accept funds with both names on it.
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Can I create a joint account with my child so that they can start trading with me when they are of age?
The age requirement to open a FOREX.com trading account is 18 years old, therefore we cannot open an account for anyone under this age.
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Do I need to provide documents for both account holders?
Additional documents may be requested upon review of the application.
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Who should be the primary applicant and who should be the co-applicant?
Either clients can be the primary or co-applicant. If one applicant has more experience or knowledge of the financial markets, it may suit for them to be the primary applicant. Information on the application will be electronically verified and attached to the joint trading account.
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Corporate Accounts
Do you offer corporate accounts?
We do offer corporate trading accounts. You can apply for a corporate account by downloading and and filling out either of the following forms:
Corporate account
Corporate MT4 account
Be sure to complete the correct form for the platform you are looking to obtain a corporate trading account with.
Corporate account
Corporate MT4 account
Be sure to complete the correct form for the platform you are looking to obtain a corporate trading account with.
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Can I fund my corporate trading account with my personal bank account?
Funding a Corporate trading account with a personal bank account is considered third party funding. We do not accept any third-party deposits or withdrawal requests. The name(s) on the FOREX.com trading account must exactly match the name(s) on the account of the other financial institution. This includes instances where the individual is the owner of the business entity.
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Whose name and address should be on the confirmation documents for a corporate trading account application?
The address verification document for a corporate account application should display the entity’s name and primary business address.
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What are Articles of Incorporation in regards to a corporate account?
Articles of Incorporation state the purpose for which the company was formed and set forth its purpose according to the laws of the jurisdiction in which it is established. These documents are sometimes referred to as Articles of Association and Memorandum of Association.
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How can I provide the breakdown of shares/Share Registry for my corporate account?
The breakdown of shares should be within the Company’s shareholder register. If the details are not within the corporate documentation, please contact FOREX.com at your earliest convenience. If any shareholder owns more than 10% of the company, we will require ID verification for that shareholder.
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What is a Certification of Incorporation in regard to a corporate trading account?
A Certificate of Incorporation is a statement which confirms that a new company has fulfilled the necessary legal requirements for incorporation and is duly incorporated according to the local government or other regulatory agency.
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Why do I need an LEI number for my corporate account? What do I do if I don't have one?
European Market Infrastructure Regulation (EMIR) has made an LEI number mandatory effective February 12, 2014. In order to comply with this regulation, FOREX.com needs to obtain an LEI number. If you do not have one you can learn how to acquire one here. The reporting requirements are as follows:
Unless you are a private individual (or non-EEA entity) these new reporting requirements apply to you and you must submit a compliant report or have someone do so on your behalf.
- All derivatives transactions executed by EEA entities (whether financial firms or other incorporated entities) to be reported to an approved reporting mechanism by the end of the day following execution
- Both counterparties to report, where both are EEA entities, using the same Unique Trade Identifier and with trade data matched before submission
- No exemptions (unlike MiFID transaction reporting) for FX, Commodities or Interest Rate products
Unless you are a private individual (or non-EEA entity) these new reporting requirements apply to you and you must submit a compliant report or have someone do so on your behalf.
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Account Verification
How much money do I need to open an account?
The minimum initial deposit required is at least 100 of your selected base currency. However, we recommend you deposit at least 2,500 to allow yourself more flexibility and better risk management when trading your account.
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How do I know if my account has been opened?
We will email you as soon as your application has been approved.
Alternatively, you can always log in to MyAccount to check on the status of your account application.
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How do I open an additional account?
If you have an existing account and are requesting for a new account for the same account type but with a different platform, you may submit a request for an additional account by first logging into the MyAccount page. Then go to "Account Settings" and click on "Add New Account".
If you have an existing account and are requesting for a new account for a different account type or a new account with a different base currency, you will need to submit a new application for the specific account type you are looking for.
For example, if you have an individual FOREX.com account and are requesting for an individual MetaTrader 4 account, you may submit an additional account request through the MyAccount page. If you have an individual FOREX.com account and are requesting for a MetaTrader 4 account with a different base currency, you will need to submit a new application. If you have an individual FOREX.com account and are requesting for a Corporate, Joint, Trust, IRA account, you must submit a new application. Remember to select the correct application type for the account type you are looking for.
If you have an existing account and are requesting for a new account for a different account type or a new account with a different base currency, you will need to submit a new application for the specific account type you are looking for.
For example, if you have an individual FOREX.com account and are requesting for an individual MetaTrader 4 account, you may submit an additional account request through the MyAccount page. If you have an individual FOREX.com account and are requesting for a MetaTrader 4 account with a different base currency, you will need to submit a new application. If you have an individual FOREX.com account and are requesting for a Corporate, Joint, Trust, IRA account, you must submit a new application. Remember to select the correct application type for the account type you are looking for.
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What documentation do I need when opening an account?
Typically, we will require a valid Government Issued Photo ID and a valid Address Verification Document; however, this is subject to change depending on the review of your application by our Account Services department.
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What types of documents do you accept for identity verification?
Acceptable documents for identity verification include but are not limited to:
- Valid, current passports (national or international)
- Valid, current driver's license
- Valid, current national ID Card
Other types of ID may be acceptable on a case-by-case basis after review. Birth certificates, marriage licenses and insurance cards are not accepted. In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.
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What types of documents do you accept as address verification?
Proof of residence must show your name and address as indicated on the application.
Acceptable forms of proof of residence include but are not limited to:
- Utility bill
- Bank, building society, credit or debit card statement
- Council tax bill
- Local government address registration certificates
- Valid driving license if issued within the last six months
Utility bills and statements must be dated within the last six months. Confidential information such as account numbers may be removed at your discretion. In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.
Acceptable forms of proof of residence include but are not limited to:
- Utility bill
- Bank, building society, credit or debit card statement
- Council tax bill
- Local government address registration certificates
- Valid driving license if issued within the last six months
Utility bills and statements must be dated within the last six months. Confidential information such as account numbers may be removed at your discretion. In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.
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My current residency is a rental and I do not pay utility bills and my bank statements are sent to my parent's house. Can I provide a rental agreement?
We do not accept rental agreements as a valid address verification document.
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My proof of identification also has my address on it. Can it be used for both ID and Proof of Address?
Yes, if your proof of identification document has your address on it, it can usually be used for both address and identity verification. However, please be aware that there are exceptions when we do need to request two separate forms of identity.
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My documents are not in English. Will this be a problem?
FOREX.com has staff available to translate documents from many languages.
If we are unable to translate the documents ourselves, we may require a notarised/certified translation of the document.
If we are unable to translate the documents ourselves, we may require a notarised/certified translation of the document.
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How do I change my name or the address on file?
If your application has not been approved and you would like to update your name or address on file, you will need to email our New Accounts department stating the correct information providing supporting documents for your confirmation.
If your account has already been approved and created, you can log into the MyAccount page and proceed to Account Settings to update the information. Supporting documents may be requested.
If your account has already been approved and created, you can log into the MyAccount page and proceed to Account Settings to update the information. Supporting documents may be requested.
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What is MiFID II and why does it matter?
New legislation under the Markets in Financial Instruments Directive (MiFID) II requires financial trading providers to provide additional information to the Financial Conduct Authority (FCA).
As part of these requirements we need to confirm the nationality of each of our clients.
As part of these requirements we need to confirm the nationality of each of our clients.
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What details do I need to provide for MiFID II?
We need you to confirm your nationality and may also require a state issued National Client Identifier Number (e.g. national insurance number, passport number, etc) from you based on your nationality.
The information you provide will be treated in the same, secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes with the FCA.
The information you provide will be treated in the same, secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes with the FCA.
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What if I don't have a National Client Identifier?
If you are unable to provide us with your National Client Identifier Number, you can declare this using our secure form by using the checkbox provided. We may need to contact you for more information at a later date.
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What if I have more than one nationality?
For those with multiple nationalities, you will be advised on what you need to provide once you have selected your nationality/nationalities on our secure online form.
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Why does MiFID need this information?
Under the new MiFID II regulations, financial trading providers will need to provide additional information to our regulator, the FCA (Financial Conduct Authority) when you trade with us. The information you provide us with will be treated in the same secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes.
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Passwords & Account Settings
I forgot my username or password. How can I retrieve them?
If you have forgotten your username, please contact via Live Chat or phone call for assistance.
If you forgot your password, please click here and fill in your username and email. You will then receive an email with a link to reset your password.
If you forgot your password, please click here and fill in your username and email. You will then receive an email with a link to reset your password.
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How do I change my Live Account password?
If you wish to change your live account password, you may do so from the MyAccount page by clicking on "Account Settings" > "Change Password".
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I received a password reset email that I didn't request. What should I do?
If you’ve received a password reset email that you didn’t request, your account may have been compromised, so please contact us immediately. If you have not received a password reset confirmation email, your password has not changed.
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I received a password reset confirmation email but I didn't change my password. What should I do?
If you’ve received an email confirming that your password has been changed and you didn’t, someone may have fraudulently changed your password, so please contact us immediately.
If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on site to reset your password.
If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on site to reset your password.
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How do I change my name or the address on file?
To update your personal information, you may do so from the MyAccount page by clicking on "Account Settings" and editing the fields.
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