Best execution is fundamental to market integrity and the fulfillment of exceptional trading experiences for clients – it is something we’re fully committed to. Under the rules of the FCA and guidance prescribed by MiFID II, firms such as ours have a duty to conduct our business with you honestly, fairly and professionally and to act in your best interests.
More specifically, we are required to provide you with the best possible execution when we deal with you. This means we must take all sufficient steps to obtain the best result for you in accordance with our Trade and Order Execution policy.
In order to secure you the best possible result, we will take a number of factors into consideration that contribute to the execution of your trades; typically this is looking at the fairness and appropriateness of the price, as well as the speed and likelihood of execution, and the size and nature of the order.
When you’re executing trades or orders on any one of our platforms, our internal execution logic will consider all of these factors, as well as reference the underlying market, so that we can consistently deliver best execution on your trades. The way we treat your orders is laid out in our Order and Execution policy within our Customer Agreement, and it’s important that you are aware of how we will process your trades.
FOREX.com considers the combination of price and all the costs related to the execution of your trades to be critical factors in delivering the best trading experience.
At FOREX.com we source pricing and liquidity from relevant exchanges and market participants to drive the base price that we then pass on to you. These venues, whether they are exchanges, liquidity providers or ECNs, are consistently reviewed as part of our ongoing commitment to delivering the best possible price.
These sources provide the basis of our price, which we will then adjust according to our spreads and/or the specifics of the contract. Given how quickly the underlying prices move, and in turn the price of our products, we provide additional functionality to you to ensure that you can control the likelihood of getting executed at your requested price. This is known as price tolerance.
When you’re trading on our platforms, the prices will be updating multiple times a second, so it is possible that when you request to trade on a price, by the time that order is received internally the price may have moved. This is particularly relevant in volatile market conditions.
At FOREX.com, we allow you to set the tolerance per market, which means you can determine the degree to which you’re prepared to accept a worse price on market orders. Regardless of your tolerance setting, however, if the price moves in your favour, we will always pass this improvements on to you.
As an example, say our Wall Street price on the platform is 24635-24637.6. You wish to buy, and click on the 24637.6 price.
In the milliseconds it takes to receive the order, the price has moved to 24638.0. This price is higher than you initially wanted, and because you set your tolerance at 0, the trade will be rejected. However, if you’d set the tolerance at 1, it instructs us that you’re willing to accept a price that moves a maximum of 1 point against you, and therefore you would have been executed at 24638.0. Crucially though, if the price had moved to 24635.0, more than 1 point in your favour, we will pass all of this price improvement on to you.
The asymmetry means that we are constantly improving client executions whilst respecting your tolerance limits.
The spreads that we apply is one of the core charges you incur when trading with us, or our competitors. We are constantly reviewing our spreads, and where possible looking for ways to reduce your transaction costs.
We try to be as clear as possible about our spreads at the point of execution, but also in supplementary documentation.
Visit our Market pages to view our current spreads. In addition, this information is available to you on the Market Information Sheets on our trading platforms.
It’s worth noting that different markets have different types of spreads. For example, some spreads are fixed, and some are variable, and in some cases spreads vary at different times of the day. Largely these differences reflect underlying market conditions and attributes. For example, in our headline products when liquidity is high we may have a tighter spread than when a market is either closed or in less liquid conditions. Market Information will also show the relevant spread.
Out of Hours Pricing and ‘Grey Markets’
When we quote markets out of their normal market hours, or when they are closed, we will often widen prices, or source the underlying price from a different external source. This will often mean that the price is wider than during normal market hours. In the case of Grey Markets, we will adjust the price in accordance with where we believe the price is relative to our client activity, underlying volatility and/or market events.
We endeavour to handle as many orders and trades via automated execution as possible, as this ensures that your orders are filled in the quickest way possible.
Visit our execution scorecard for the latest stats on our execution speed and price improvements.
Orders may be manually filled due to the size of your order and/or the lack of liquidity in the underlying. It may also be manually processed due to specific instructions that you have requested. Typically we will add liquidity to markets beyond that which is available in underlying, in order to increase your chance of getting filled – we refer to this as ‘our size’. Beyond this size, we may requote your request, or fill you manually. The liquidity that we provide depends in some degree on the liquidity in the underlying and will vary depending upon market conditions and volatility.