FAQs
Get help with your trading account or browse answers on specific markets and products.
Accounts
Demo
Live Account
RAW Spread Account
Individual Accounts
Joint Accounts
Corporate Accounts
Account Verification
Passwords & Account Settings
Demo
To open a demo account, please click here. If you'd like a MetaTrader 5 demo account, you'll need to open a demo with the FOREX.com platforms first.
FOREX.com demo accounts expire in 12 weeks, but you can open another one if you wish to continue practising for longer.
You can open as many FOREX.com demo accounts as you like – although you’ll need a different email address for each one. You can also apply for another demo account once your current one has expired by contacting our client services team, if you want to trade risk free for a longer period.
Clients can only open one demo account of each type (i.e. FOREX.com platforms or MetaTrader) per email address.
Funds in a demo account are virtual funds and cannot be transferred to a live account or withdrawn. Funds going into a live account must be from a client's personal traditional bank account. Please see our Funding & Withdrawals section for more information.
The primary difference between a demo account and a live trading account is that there is no capital at risk when trading in a FOREX.com demo account.
FOREX.com's demo account is a core element of our educational effort. A demo account is intended to familiarize you with the tools and features of FOREX.com's trading platforms and to facilitate the testing of trading strategies in a risk-free environmen using virtual funds.
Results achieved on the FOREX.com demo account are hypothetical and no respresentation is made that any account will or is likely to achieve actual profits or losses similar to those achieved in the demo account. Conditions in the demo account cannot always reasonably reflect all of the market conditions that may affect pricing, execution and margin requirements in a live trading environment. Margin and leverage settings by product and account may vary from time to time between your demo account and a live account due to live account settings changes imposed by FOREX.com resulting from market volatility and other factors. The pricing available in the demo environment is the same pricing available to FOREX.com live account holders.
Clients may obtain access to API on a demo trading account if they have a live and open trading account with us.
To request this, you will need to email [email protected], stating your live and open trading account number and whether you would like a live or demo API. Email requests must come from the email address associated with your live and open trading account.
Demo accounts for all platforms start with a balance of €10,000.
Live Account
You can apply for an account with FOREX.com here.
The minimum trade size for foreign currency is 1,000 (1 micro lot) and the maximum trade size is 5,000,000 (50 standard lots). For MT5 accounts, the minimum trade size is 1,000 (1 micro lot) and the maximum trade size is 50,000,000 (500 standard lots).
We offer trading accounts with the MetaTrader 5 platform. To open a MetaTrader 5 account, please click here.
If you already have an existing account with FOREX.com, you can log into the MyAccount page and proceed to "Account Settings" to click on "Add New Account". When selecting the platform type, select MetaTrader.
As the FOREX.com platforms and MetaTrader platforms are different, they will require separate account information and credentials.
For more information on linking your MetaTrader 5 account to a third party software, you will need to contact the developer of the third party software.
Our scope of support is limited to assisting the clients with their username, password, and server information.
For more information on linking your MetaTrader 5 account to a third party software, you will need to contact the developer of the third party software. Our scope of support is limited to assisting the clients with their username, password, and server information.
EA Hosting is offered to clients who have a MetaTrader 5 platform, maintain a minimum of €5000 in their account and execute at least 10 round trip mini lots or the equivalent per calendar month.
We will re-evaluate your eligibility at the end of each calendar month. Accounts that do not meet the minimum requirement will be denied access to Expert Advisor Hosting.
Expert Advisor Hosting is provided by Gallant Partners Hosting.
For more information, click here.
If there has been no trading activity within 12 months, we charge an inactivity fee of €15 per month until trading activity restarts, or until there are no funds left in the account.
If the account balance is below €15, only this remaining balance will be charged as the inactivity fee, rather than the full €15. Additional fees will not be charged if the account has no funds.
To avoid inactivity fees, we recommend withdrawing your funds if you do not plan to use your trading account. Placing a trade will reset your activity period, and inactivity fees will only be charged again if the account becomes inactive for a subsequent 12 months.
Platform logins, deposits and withdrawals are not considered “activity” and will not exempt a client from inactivity fees.
Accounts will automatically be suspended if the account has a zero balance after 12 months. If you would like to reactivate your account after it has been suspended, you will need to email [email protected] with your username and account number, indicating that you would like to reactivate your account.
You can close your live account by either submitting a request via MyAccount, or by emailing our Client Services team. Please make sure that you have withdrawn all funds and closed all positions or orders before making your closure request. There is no fee to close an account.
To close your account via MyAccount:
1. Log into MyAccount.
2. On the Accounts page, click the three dots in the bottom right corner of your account details.
3. Select “Close This Account” option and confirm.
4. Your request will be processed automatically, and a confirmation email will be sent.
5. Note that there may be delays if you still have funds available or any open positions.
To close your account via email:
1. Send an email to [email protected]
2. The email must be sent from the email address on file and contain your name, date of birth and post code, account number or username, and the reason for closure.
3. Processing typically takes 1-2 business days.
4. A confirmation email will be sent once the account is closed.
5. Note that there may be delays if you still have funds available or any open positions.
We do not charge clients a fee to close their trading accounts.
RAW Spread Account
Yes, you can open a RAW Spread demo account. However, please note that we do not currently offer RAW Spread demo accounts on the MT5 platform.
Yes, the spreads differ depending on the account type. RAW Spread accounts feature ultra-tight spreads as low as 0.0 for major pairs with low commissions of $5 per $100,000 notional traded. See our trading accounts comparison.
We charge commissions $5 commission per $100,000 notional traded on RAW Spread accounts.
You can trade with a live RAW Spread account on the FOREX.com platform and on MetaTrader 5. Please note that a demo RAW Spread account is not available on MT5.
No, account types cannot be converted to the other pricing model. If you already have either account, you can open a new one of the other type by logging into MyAccount, visiting ‘Account Settings’ and selecting ‘Add New Account’.
Individual Accounts
Acceptable documents for identity is a valid non-expired government-issued photo ID like:
- Passport
- National Identity card
- VISA
- Permit residence ID issued by the Republic of your current country of residence
Birth certificates, marriage licenses and insurance cards are not accepted.
Acceptable forms of proof of residence include but are not limited to:
- Bank statement from a regulated Bank
- Electricity/Water/Gas/Landline telephone/Internet or cable bill
Proof of address documents must be dated within the last six months and must be provided in a pdf format (non-modified) or a scan copy of the original document. Confidential information such as account numbers may be removed at your discretion.
In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.
Unfortunately, we do not provide clients the option to add a beneficiary to an individual trading account. However, if you would like to arrange for power of attorney for a nominated individual, please contact client support services. Once power of attorney has been approved, the individual has the authority to manage the account on your behalf.
An additional option if you wish to have another individual associated with your trading account is to submit a joint account application for a new account.
Having a client trade on your individual trading account is considered Third Party Trading. Third Party Trading is prohibited. However, if you would like to arrange for power of attorney for a nominated individual, please contact client support services. Once power of attorney has been approved, the individual has the authority to manage the account on your behalf.
An active individual trading account with FOREX.com is for the account holder to fund and maintain. Clients are responsible for funding their individual trading accounts with personal funds from their personal bank accounts, maintaining and monitoring and placing their own trades.
You may submit an application from the Open an Account page here.
If you are looking for an additional account, you may log into the MyAccount page and request a new account through Account Settings.
Verifying a client's personal information is a necessity for our Know Your Client (KYC) procedures.
FOREX.com's Customer Due Diligence ('CDD') program requires that we verify the source of our client's funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide a bank statement or card account statement.
Joint Accounts
We do offer joint trading accounts. You can apply for a joint account by downloading and filling out this form.
Please read and follow the instructions on the form carefully to complete your application.
Either clients can be the primary or co-applicant. If one applicant has more experience or knowledge of the financial markets, it may suit for them to be the primary applicant. Information on the application will be electronically verified and attached to the joint trading account.
The age requirement to open a FOREX.com trading account is 18 years old, therefore we cannot open an account for anyone under this age.
Co-account holders may fund their joint trading account with either their personal traditional bank account or via a joint bank account as long as it matches the names of the account holders on the trading account.
Funds in a joint trading account will be returned in the name of both account holders. Therefore, this is dependent on whether your bank will accept funds with both names on it.
Additional documents may be requested upon review of the application.
Corporate Accounts
A Certificate of Incorporation is a statement which confirms that a new company has fulfilled the necessary legal requirements for incorporation and is duly incorporated according to the local government or other regulatory agency.
The address verification document for a corporate account application should display the entity’s name and primary business address.
European Market Infrastructure Regulation (EMIR) has made an LEI number mandatory effective February 12, 2014. In order to comply with this regulation, FOREX.com needs to obtain an LEI number. If you do not have one you can learn how to acquire one here. The reporting requirements are as follows:
- All derivatives transactions executed by EEA entities (whether financial firms or other incorporated entities) to be reported to an approved reporting mechanism by the end of the day following execution
- Both counterparties to report, where both are EEA entities, using the same Unique Trade Identifier and with trade data matched before submission
- No exemptions (unlike MiFID transaction reporting) for FX, Commodities or Interest Rate products
Unless you are a private individual (or non-EEA entity) these new reporting requirements apply to you and you must submit a compliant report or have someone do so on your behalf.
The breakdown of shares should be within the Company’s shareholder register. If the details are not within the corporate documentation, please contact FOREX.com at your earliest convenience. If any shareholder owns more than 10% of the company, we will require ID verification for that shareholder.
Articles of Incorporation state the purpose for which the company was formed and set forth its purpose according to the laws of the jurisdiction in which it is established. These documents are sometimes referred to as Articles of Association and Memorandum of Association.
We do offer corporate trading accounts. You can apply for a corporate account by downloading and and filling out either of the following forms:
Be sure to complete the correct form for the platform you are looking to obtain a corporate trading account with.
Funding a Corporate trading account with a personal bank account is considered third party funding. We do not accept any third-party deposits or withdrawal requests. The name(s) on the FOREX.com trading account must exactly match the name(s) on the account of the other financial institution. This includes instances where the individual is the owner of the business entity.
Account Verification
Acceptable forms of proof of residence include, but are not limited to:
- Bank statement from a regulated Bank
- Electricity/water/gas/landline telephone/internet or cable bill
Proof of address documents must be dated within the last six months and must be provided in .pdf format (non-modified), or as a scan copy of the original document. Confidential information such as account numbers may be removed at your discretion.
In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodic reviews.
No, we do not accept the same document for both proof of identity and proof of address.
You can apply for an account with FOREX.com online. Start your application.
We will email you as soon as your application has been approved.
Alternatively, you can always log in to MyAccount to check on the status of your account application.
Acceptable documents for identity is a valid non-expired government-issued photo ID like:
- Passport
- National Identity card
- VISA
- Permit residence ID issued by the Republic of your current country of residence
Birth certificates, marriage licenses and insurance cards are not accepted.
In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.
If your application has not been approved and you would like to update your name or address on file, you will need to email our New Accounts department stating the correct information providing supporting documents for your confirmation.
If your account has already been approved and created, you can log into the MyAccount page and proceed to Account Settings to update the information. Supporting documents may be requested.
Under the new MiFID II regulations, financial trading providers will need to provide additional information to our regulator, the Cyprus Securities & Exchange Commission (CySEC) when you trade with us. The information you provide us with will be treated in the same secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes.
We need you to confirm your nationality and may also require a state issued National Client Identifier Number (e.g. national insurance number, passport number, etc) from you based on your nationality.
The information you provide will be treated in the same, secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes with CySEC.
New legislation under the Markets in Financial Instruments Directive (MiFID) II requires financial trading providers to provide additional information to the Cyprus Securities & Exchange Commission (CySEC).
As part of these requirements we need to confirm the nationality of each of our clients.
FOREX.com has staff available to translate documents from many languages.
If we are unable to translate the documents ourselves, we may require a notarized/certified translation of the document.
If you have an existing account and are requesting a new account for the same account type but with a different platform, you may submit a request for an additional account by first logging into the MyAccount page. Then go to "Account Settings" and click on "Add New Account".
If you have an existing account and are requesting a new account for a different account type or a new account with a different base currency, you will need to submit a new application for the specific account type you are looking for.
For example, if you have an individual FOREX.com account and are requesting an individual MetaTrader 5 account, you may submit an additional account request through the MyAccount page. If you have an individual FOREX.com account and are requesting a MetaTrader 5 account with a different base currency, you will need to submit a new application. If you have an individual FOREX.com account and are requesting a Corporate or Joint account, you must submit a new application for the account type you'd like.
The minimum initial deposit required is €100. However, we recommend you monitor your account regularly to ensure that you have sufficient margin for your trades.
Typically, we will require a valid Government Issued Photo ID and a valid Address Verification Document; however, this is subject to change depending on the review of your application by our Account Services department.
We do not accept rental agreements as a valid address verification document.
If you are unable to provide us with your National Client Identifier Number, you can declare this using our secure form by using the checkbox provided. We may need to contact you for more information at a later date.
For those with multiple nationalities, you will be advised on what you need to provide once you have selected your nationality/nationalities on our secure online form.
Passwords & Account Settings
If you have forgotten your username, please contact us via Live Chat or submit a query and we'll get back to you as soon as possible.
If you have forgotten your password, please click here and fill in your username and email. You will then receive an email with a link to reset your password.
If you’ve received an email confirming that your password has been changed and you didn’t, someone may have fraudulently changed your password, so please contact us immediately.
If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on site to reset your password.
To update your personal information, you may do so from the MyAccount page by clicking on Account Settings and editing the fields.
If you’ve received a password reset email that you didn’t request, your account may have been compromised, so please contact us immediately. If you have not received a password reset confirmation email, your password has not changed.
If you wish to change your live account password, you may do so from the MyAccount page by clicking on Account Settings > Change Password.