How we support you

We aim to make your trading experience as seamless as possible. With first-class support staff, friendly Relationship Managers, and clear educational guides, help is always on hand.
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Dedicated support
We’re here 24 hours a day from 10 AM ET Sunday to 5 PM ET Friday to help you with any questions you have.
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Receive help setting up your new account
Our dedicated specialists will contact you to help get you started with your new account and answer your questions.
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Get personalized platform walkthroughs
We'll contact you by email about a personalized platform walkthrough, including platform resources, webinars, and videos.
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Improve your trading plan
We'll email you to make you aware of resources that can help improve your trades.
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Always be in the loop
We’ll call or email you about service enhancements and changes impacting your account such as regulatory, margin, or pricing changes.
Relationship Managers
If you’re a qualifying client, then you can get one-on-one support and strategies tailored to your specific needs.
It’s like having your own personal trading coach.
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When the markets react, get expert opinions straight from the horse’s mouth – everything from interest rates to non-farm payrolls.
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Trading plan
All the best traders have a plan. Our Relationship Managers will develop one for you according to your exact needs.
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Trading strategy
Should you scalp or swing? Analyze trading strategies together to see which is the best for you.
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Trade set-ups
Whether range-bound or breakout, have custom trade set-ups built for you.
Powerful tools
Our platforms are filled to the brim with tools designed to maximize your trading potential.
Trading Academy

Whether you’re a novice who wants a quick overview of forex, or an experienced trader who wants to brush up on your Fibonacci theory, our Trading Academy has got you covered.

Margin Leverage
Trading concepts
Learn the basics of trading. A must for beginner traders.
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Platform tutorials
Discover how to get the most out of our award-winning platforms and tools.
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Technical analysis
Fascinated by patterns and pivot points? Don’t miss this comprehensive guide.