Popular FAQs

Learn more about our range of products, tools, and services with these extensive FAQs

Popular FAQs
  1. How do I open an account with FOREX.com?
  2. I forgot my username or password. How do I retrieve them?
  3. Why do I need to verify my debit card?
  4. How can I verify my debit card?
  5. What information do I need when opening an account?
  6. How much money do I need to open an account?
  7. How can I fund my account?
  8. How will my withdrawal be processed?
  9. Can I renew my demo account?
  10. How do I download FOREX.com's desktop platform?
  11. How do I download MetaTrader 4?
  12. How can I access my monthly/annual statement?
  13. Can someone else trade on my account?

How do I open an account with FOREX.com?

You can apply for an account with FOREX.com online. Start your application now.

I forgot my username or password. How do I retrieve them?

If you forgot your username, please contact us for assistance. If you forgot your password, please use our password reset page and fill in your username and email. You’ll then receive an email with a link to reset your password.

Why do I need to verify my debit card?

It is our responsibility to adhere to Anti-Money Laundering rules and regulation. For the security of our customers and to reduce fraud, we verify the ownership of debit cards prior to use.

How can I verify my debit card?

The easiest way to validate a debit card is to upload an image of your debit card that includes cardholder’s name and card number.

In some cases, you will need to provide us with an image of the front and back of your card.

You may also provide a copy of a bank statement associated with the debit card.

The bank statement must include the following:

  • Your name, current mailing address, and account number (usually shown with only the last four digits of your account number for security purposes) and,
  • Debit card transaction that includes the last four digits of debit card

JP Morgan Chase

chase atm debit card withdrawal image

Wells Fargo Bank

wellsfargo transaction history image

What information do I need when opening an account?

We will need you to provide us with your name, address and tax ID number to establish your identity. Typically, we can verify your identity instantly. For more information, see our Account Documents FAQs.

How much money do I need to open an account?

The minimum initial deposit required is at least 100 of your selected base currency. However, we recommend you deposit at least 2,500 to allow you more flexibility and better risk management when trading your account.

How can I fund my account?

You can securely fund your account by logging in to MyAccount and visiting the funding page. FOREX.com cannot accept deposits from third parties. Please note that you may experience longer processing times if the name on the originating account does not match your FOREX.com account.

There are three easy ways to fund your account:

Bank Transfer (ACH) – Recommended

You can transfer a maximum of $10,000 or currency equivalent per transaction and funds will typically be available immediately for trading. The minimum transaction for bank transfers is $100 per transaction. We accept USD, no fee for bank transfers.

Wire Transfer

There is no minimum or maximum deposit amount for wire transfers. Wire transfers may take up to 1-2 business days for domestic wires and 2-5 days for international wires before they are available for trading. We accept USD, EUR, CAD, JPY, CHF, AUD and GBP. FOREX.com does not charge fees for incoming wires. However, your bank may charge a service fee. Wire transfers that involve a bank outside of the US may require an intermediary US bank. US intermediary banks may charge a transaction fee.

Debit Card

Debit cards must be verified before use. You can deposit a maximum of $10,000 (or currency equivalent) per transaction and funds will typically be available immediately for trading. The minimum transaction for debit card deposits is $100 per transaction. We accept Visa and MasterCard in USD, GBP and EUR. However, please be aware that all debit card transactions are automatically converted to USD. FOREX.com does not charge fees for incoming card deposits. If you deposit funds from abroad, you may be charged a cross-border fee or currency conversion fee by your issuing bank.

Personal or Business Check

Currently, we are not accepting personal or business checks.

How will my withdrawal be processed?

Deposited funds must be returned to the originating source. If you have deposited funds using multiple methods, you must exhaust the total deposit amounts based in the following order:

  1. Bank Transfer
  2. Debit Card
  3. Wire

Excess funds may be withdrawn via bank transfer or wire. In the event you add a new bank account to withdraw excess funds, FOREX.com will require evidence of the account by uploading a bank statement.

Can I renew my demo account?

Demo accounts last for 30 days after sign up. Afterward, you will not be able to log in using the demo account credentials. Demo renewals are not available at this time. If you have further questions, please contact us.

How do I download FOREX.com's desktop platform?

Download the advanced FOREX.com desktop application.

How do I download MetaTrader 4?

Download the FOREX.com MetaTrader 4 platform.

Please remove any previous versions of the MetaTrader software from your PC prior to installation in order to ensure proper function of the platform.

How can I access my monthly/annual statement?

You may access your account statements securely via the trading platform. Simply login to WebTrader and select the person icon in the top right corner of your screen and "Account Details" in the drop-down menu. Then select "Statements and Contracts".

An Annual Statement can be accessed by selecting December, Search and then downloading the statement dated "12/31".

MetaTrader: You may access statements and annual reports by logging onto the platform, selecting Account History in the Terminal window, selecting Custom Period, and generating the report.

Can someone else trade on my account?

FOREX.com’s policies prevent any person other than the account holder(s) from accessing or trading an account unless the trader has been reviewed and approved as a Money Manager. To obtain additional information about our Money Manager program please contact our Global Institutional Sales Team.