FOREX.com Mobile Apps FAQs

1. How do I download the FOREX.com app on my device?
2. Do I have to have an account to use FOREX.com Mobile?
3. Do you have a video tutorial for FOREX.com Mobile?
4. What markets can I trade on the FOREX.com app?
5. Can I view existing open positions and orders with the mobile app?
6. How do I add stops and limits?
7. How do I create a watchlist?
8. How do I create a chart template?
9. How do I see individual positions?
10. How do I adjust parameters on an indicator?
11. How can I trade off the chart?
12. Why can’t I see my positions on the chart?
13. My trade keeps getting rejected due to price tolerance, where can I adjust that?
14. How do I download statements?
15. Is FOREX.com Mobile available for iPad/Tablet?
16. What security features are in place to protect my account information?
17. What is price tolerance?
18. How can I adjust the price tolerance on my account?
19. What are my options for closing positions?
20. If I have multiple positions in a market, can I set an associated stop or limit on a specific position?
21. When an order in the opposite direction of existing position(s) is filled, how do my positions close?
22. How current is the information on the mobile apps?
23. Can I make deposits on the mobile apps?
24. What alerts are available on the mobile apps?
25. Can I view a history of my triggered alerts?

How do I download the FOREX.com app on my device?

To download the FOREX.com app on your iOS or Android device, search for FOREX.com in your app store or use the links below

• Download FOREX.com iPhone app
• Download FOREX.com Android app

Do I have to have an account to use FOREX.com Mobile?

Yes, you’ll need to sign up for a live account or a demo account to access the FOREX.com mobile app. Getting an account is free, quick and easy. Open your trading account.

Do you have a video tutorial for FOREX.com Mobile?

We have produced a helpful video that goes over all the features of the new app, and you can view it here.

What markets can I trade on the FOREX.com app?

You can trade 80 FX pairs. View our pricing.

Can I view existing open positions and orders with the mobile app?

Yes. Any trades and orders placed on Web Trader will be visible across all FOREX.com platforms and apps (excluding MT4). This enables you to place a trade on Web Trader and close it on the FOREX.com mobile app, or vice versa.

How do I add stops and limits?

To add an associated limit or stop (or both) to an open position, find your position in the Portfolio window. Tap on the position, which will switch you to the Position Information page. Here you will see the toggles for Associated take-profit (or limit) and Associated stop-loss (or stop). Turn one or both on, and enter your desired order as a specific rate under “Price”, a specific number of pips away under “Pips”, or as a specific monetary value under “P&L”.

How do I create a watchlist?

To create a new watchlist, select the three dots at the top right when on the Watchlist window, and select Create a new watchlist. Once this new watchlist is created, you will be able to add markets to it easily by searching or browsing for markets. Simply look for your desired market, click the Star/Favorite icon to the right of the market, select the watchlist of your choice, and then hit Done. Do this for as many markets as you like, and each will be added to the corresponding watchlist. Note that the same market can be added to multiple watchlists, if needed. To check that you are satisfied with the markets that you have added to your watchlists, switch to the “Watchlists” tab to view each one. Markets that have been added to a watchlist will display a golden star next to them, as opposed to a blank one.

How do I create a chart template?

While viewing a chart in portrait mode, tap the full-screen icon in the bottom left corner of the chart to access all of the features available to you and apply your technical analysis. Then, tap the Save button when you are finished customizing your template (note that you may need to scroll the toolbar at the top to see more options).

If you turn your phone sideways to switch to landscape mode, you will also be presented with the full-screen chart and charting tools. Once you apply your indicators and you wish to save that set-up to a template, find the Save button in the toolbar at the top. In either view, when you choose to save your template, enter a name for your new layout in the pop-up.

When you hit Save, the layout will be saved and shown under the drop-down menu next to the Save icon. You can switch to a different layout or to save a new one in this drop-down menu as well.

How do I see individual positions?

If you have more than one trade in the same market, the app will group those trades together in an amalgamated position for your convenience in the Portfolio window, showing an icon with a down arrow and a counter with the number of trades in that market. If you wish to see each constituent position as individual positions, simply tap on the down arrow icon, and it will collapse to reveal each trade separately. Additionally, you can also use the stack button in the upper right corner to toggle this view on or off for all positions.

How do I adjust parameters on an indicator?

When viewing your chart and the applied indicators, you should see the name of your indicator at the top left of the chart, or at least an arrow with the indicator name, which you can expand to see the indicator name.

If you tap on the indicator name, the icon will expand with additional options, including the cogwheel for indicator settings. Select it to open the settings pop-up, adjust the settings as needed, and hit OK. Your indicator parameters will then be adjusted.

How can I trade off the chart?

On any full-screen FOREX.com chart, you can open a new position or order by tapping and holding the chart and selecting Trade from the pop-up menu. On vertical charts, simply select 'BUY' or 'SELL' at the top to bring up the deal ticket.

You'll be able to see any open positions or orders on charts and close/delete them instantly. If you want to disable or amend this feature, you can do so in settings.

Why can’t I see my positions on the chart?

If you have an open position or order on a particular market and you’re viewing a chart for that exact market, you should see special lines for your position or order. If you do not, make sure you’re not zoomed in too close on the chart and perhaps try a larger timeframe to make sure the level of your position is viewable. Also, in Chart Settings, ensure that Show Positions is enabled in both full-screen and simple chart view.

My trade keeps getting rejected due to price tolerance, where can I adjust that?

To adjust your price tolerance, tap on any market in the “Markets” or “Watchlists” tabs, then select “Info” at the top. From here, scroll down to 'Preferences' and use the selector to update your price tolerance.

How do I download statements?

To access your statements, switch to the Account window at the bottom and find “Statements” under My Trading History. In the new window that comes up, check to view statements and select your required date range. Then hit Search. All available statements for the specified date range will then be shown.

Is FOREX.com Mobile available for iPad/Tablet?

Currently, only a phone version of the FOREX.com mobile app is available. However, it can be installed on your tablet as well.

What security features are in place to protect my account information?

We use sophisticated encryption technology to ensure the highest level of account security.

What is price tolerance?

To combat fast-moving markets, our price tolerance feature provides flexibility around fill proximity between the available market price quoted on the trading platform and the actual price at which the trade is executed. Should the rate at which your order is triggered fall outside the prevailing market rate by the amount of your specified price tolerance, that trade will be rejected by our system.

What are my options for closing positions?

On FOREX.com’s platforms you have the flexibility to close positions in the same market in the order you choose as long as the quantity of each position varies. Examples:

Please note that on MetaTrader platforms all positions must be closed in FIFO order, regardless of position quantity.

If I have multiple positions in a market, can I set an associated stop or limit on a specific position?

An associated order is set on the total aggregate/amalgamated position in a particular market, not on an individual position.

When an order in the opposite direction of existing position(s) is filled, how do my positions close?

Positions will be closed on a FIFO basis, regardless of position quantity.

How current is the information on the mobile apps?

The mobile apps use real-time data.

Can I make deposits on the mobile apps?

You can access MyAccount from the mobile apps and make deposits from there. Within the app, select the Account icon at the bottom and select Add Funds under Funding Options.

What alerts are available on the mobile apps?

Price-based alerts and trade notifications can be sent to you via email and push notifications.

Can I view a history of my triggered alerts?

No, a record of your triggered alerts is not kept.