About FOREX.com FAQs

General FAQs about FOREX.com, the company.
Forex.com insignia logo in blue
About FOREX.com
  1. How is FOREX.com regulated?
  2. How does FOREX.com make money?
  3. How does FOREX.com protect my money?
  4. What is FOREX.com’s anti-money laundering policy?
  5. What is your phone number?
  6. How to submit a complaint?

How is FOREX.com regulated?

FOREX.com is registered with multiple regulatory bodies around the world and we take our commitment to financial strength and security very seriously. FOREX.com is a registered FCM and RFED with the CFTC and member of the National Futures Association (NFA # 0339826). Read more about our financial strength and security.

How does FOREX.com make money?

On Standard Accounts, FOREX.com is compensated via spreads, which are the difference between the bid and ask prices. On Commission Accounts, FOREX.com is compensated via spreads and a $5 commission per 100K. We work hard to provide transparent pricing and tight spreads. You may incur a rollover charge if you hold your positions overnight.

How does FOREX.com protect my money?

All customer deposits are kept separate from our own operating funds and distributed across a global network of custodian banks. Every bank we use holds an investment-grade rating and is monitored as per the guidelines set by the Risk Committee of StoneX Group Inc.’s Board of Directors.

What is FOREX.com’s anti-money laundering policy?

FOREX.com actively complies with all anti-money laundering and anti-terrorism laws and regulations to the fullest extent that it can, under all applicable foreign and domestic laws.

On an ongoing basis, we review account activity for evidence of suspicious transactions that may be indicative of money laundering activities. This review may include surveillance of: 1) money flows into and out of accounts, 2) the origin and destination of wire transfers, and 3) other activity outside the normal course of business.

In order to be fully compliant with applicable regulatory requirements, FOREX.com may occasionally reach out for additional information and/or documentation from clients.

What is your phone number?

You can reach us at 908-731-0750 or toll free at 1-877-367-3946.

How to submit a complaint?

GAIN Capital Group LLC DBA FOREX.com “FOREX.com” aims to provide its customers with the highest standards of service. However, we recognize that customers may occasionally be dissatisfied with some part of our service. FOREX.com is regulated in the United States by the National Futures Association (NFA) and Commodity Futures Trading Commission (CFTC). As such, FOREX.com is required to have a written complaint handling process.

A complaint or dispute can be received via the phone, letter, email, or any other form of communication. It would help if you told us as soon as possible about any dispute – the sooner you inform us, the easier it will be to resolve the matter. In the first instance, you should try to resolve your dispute through the usual customer service channels, as they can resolve most conflicts. Very often, issues arise due to misunderstandings and can be quickly resolved. You will be asked to provide full details of your issue (for example, the date and time of a disputed trade). The more information you can provide, the easier it will be to resolve the matter. Customer Services will endeavor to resolve any such issues as soon as possible.

If our Customer Services team cannot resolve the matter or you feel that our service has not met your expectations and you wish to make a formal complaint, you may do so by emailing us at: [email protected] In order for our team to best serve you, please describe your complaint in writing. The compliance department will carry out an impartial review of the complaint in order to understand the nature of the events and assess whether we have acted fairly within our rights and have met our contractual and other obligations. A written response will be provided.

If you do not feel that your complaint has been resolved satisfactorily, you may refer your complaint to the NFA and/or CFTC.