FOREX.com Web Trader Platform FAQs

1. What browsers support FOREX.com Web Trader?
2. Is Web Trader secure?
3. How current is the information on Web Trader?
4. Can I manage my funds on Web Trader?
5. How do I log out of Web Trader?
6. How do I add a market to my Watchlist?
7. What is price tolerance?
8. How can I adjust the price tolerance on my account?
9. How do I change my layout?
10. How do I compare markets on the same chart?
11. How do I add a Stop or Limit associated order to a position I hold?
12. What are my options for closing positions?
13. When an order in the opposite direction of my existing position(s) is filled, how are my positions closed?
14. If I have multiple positions in a market, can I set an associated stop or limit on a specific position?
15. How do I access my account statements and reports?
16. How do I trade over the phone with my FOREX.com account?
17. What do the icons on the trade ticket or market window mean?

What browsers support FOREX.com Web Trader?

The Web Trader platform is compatible with all modern browsers.

Is Web Trader secure?

Yes, we work hard to ensure secure transmission of data across all our platforms.

How current is the information on Web Trader?

The web platform uses real-time data.

Can I manage my funds on Web Trader?

Yes, you can make a deposit or submit a withdrawal request by accessing MyAccount from within Web Trader.

How do I log out of Web Trader?

Select the Log Out icon in the upper right corner.

How do I add a market to my Watchlist?

On the top right of a watchlist, type in a market and click on it. The market will be added to that watchlist. From search/browse menus, select the Star icon and select the watchlist to where you would like to add the market, or create a new watchlist.

What is price tolerance?

To combat fast-moving markets, our price tolerance feature provides flexibility around fill proximity between the available market price quoted on the trading platform and the actual price at which the trade is executed. Should the rate at which your order is triggered falls outside the prevailing market rate by the amount of your specified price tolerance, that trade will be rejected by our system.

How can I adjust the price tolerance on my account?

To set your desired price tolerance, right-click on any market in the search or Watchlist tabs, then select “Open Market Info”. In the “Market Information” screen on the right, scroll down to “Preferences” and use the selector to update your price tolerance. This option can also be changed on the Trade Ticket prior to opening a position.

How do I change my layout?

Layouts are completely configurable. Move windows to any size and location. Also, create new layouts within a workspace and toggle between different workspaces.

How do I compare markets on the same chart?

Click the Compare button (plus sign) at the top left of a chart. Then type in the name of the market you want to compare in the search field of the Add Symbol section. You can compare multiple markets on the same chart by repeating these steps. In addition, you have the option to display the data over the existing candles or below the chart.

How do I add a Stop or Limit associated order to a position I hold?

Find the position in the Positions tab and click "set" in the stop loss/take profit columns. Please be aware that placing contingent orders may not necessarily limit your losses.

What are my options for closing positions?

On FOREX.com’s platforms you have the flexibility to close positions in the same market in the order you choose as long as the quantity of each position varies. Examples:

Please note that on MetaTrader platforms all positions must be closed in FIFO order, regardless of position quantity.

When an order in the opposite direction of my existing position(s) is filled, how are my positions closed?

Positions will be closed in FIFO order, regardless of position quantity.

If I have multiple positions in a market, can I set an associated stop or limit on a specific position?

An associated order can only be set on the total aggregate/amalgamated position in a particular market, not on an individual position within that market.

How do I access my account statements and reports?

You may access your account statements securely via the trading platform. Simply log into WebTrader and select the paper icon labeled "Statements & Contracts" in the top right corner of your screen. An annual statement can be accessed by selecting Other in "Select Dates to include" and choosing the date range for the full year in question, from January 1 to December 31, and clicking Search. A document labeled "Annual" in the Range column for December 31 will be shown on the right side.

How do I trade over the phone with my FOREX.com account?

Orders by telephone will only be accepted by FOREX.com during market hours. When you place an order by telephone, you can do so only by talking directly to a broker of FOREX.com. No message may be left, and no orders may be placed using voicemail facilities or by facsimile.

To place a trade over the phone, contact customer service.

Phone Trading Instructions:

• State your Account Number. You will be asked to verify the name on the account and answer other security questions.
• Ask for the current price. For example, "I would like a price on Euro/U.S. Dollar."
• FOREX.com will provide the current bid/offer. For example, "Euro/U.S. Dollar is trading at 1.28551/562" (the first number being the bid, the second the offer).
• If you wish to place a market order, state your interest. "I sell 50,000 of Euro/U.S. Dollar at the market."
• FOREX.com will provide verbal confirmation of the trade. You may also request that a stop or limit order be placed on your behalf. Be sure to indicate the type of order and the price.
• All trades executed via the phone are subject to a pre-deal margin availability check and will be manually entered into the customer's account for integrated P&L analysis and reporting.
• All phone orders will be recorded.

What do the icons on the trade ticket or market window mean?

The platform uses icons to indicate the current trading status of a market. These icons help you understand whether trading is available and what actions can be taken.

Icon	State	Title	Details
	Closed	Market is Closed	Market not available for trading
	Long Only	Market is Long-Only	Short positions are not allowed
	Short Only	Market is Short-Only	Long positions are not allowed
	Close Only	Market is Close-Only	Position reducing or closing orders only
	Suspended	Market is Suspended	Trading is currently unavailable
	Indicative	Market is Indicative	Market orders are currently unavailable
	Phone Only	Market is Phone-Only	Call to trade on this market