Global Volatility: Service Center

Market volatility has caused unusually high wait times. In order to service your needs efficiently, we have complied a list of the most frequently asked questions during this time.

We will continue to provide updates as the situation evolves, we encourage you to check back often to learn about the status and any changes of our service.

Status Center

SERVICES STATUS
Trading Platforms All platforms are operational.
Margin Requirements Margin changes effective March 22nd, Sunday open - All MXN Crosses to 10% and all NOK crosses to 7%. Check the market information sheets on our platform for the latest information.
Funding & Withdrawals In a few cases on March 15th, we were unable to process withdrawal requests and the amount has been credited back to your account. If you would like to request another withdrawal, please log in to your account.
Withdrawals or deposits via paper check are temporarily unavailable, please select an alternative method.
Pricing We are expecting markets to remain highly volatile over the coming days. There will be a heightened risk of price gapping and we also expect spreads to widen.
Markets and Trading All markets are trading as normal.

All platforms are operational.

Margin changes effective March 22nd, Sunday open - All MXN Crosses to 10% and all NOK crosses to 7%. Check the market information sheets on our platform for the latest information.

In a few cases on March 15th, we were unable to process withdrawal requests and the amount has been credited back to your account. If you would like to request another withdrawal, please log in to your account.

Withdrawals or deposits via paper check are temporarily unavailable, please select an alternative method.

We are expecting markets to remain highly volatile over the coming days. There will be a heightened risk of price gapping and we also expect spreads to widen.

All markets are trading as normal.

Popular FAQs

Where do I get my password?

What is the fastest way to fund my account?

What are current Margin Requirements?

What is slippage?

Can my account go in the negative?

How do I avoid unexpected market gapping?

Not finding what you are looking for? View our General Faqs.

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