Service Center: Online support for your account

Due to high call volumes, wait times to speak to a representative may be longer than usual. In order to service your needs more efficiently, we have compiled a list of the most recent updates and frequently asked questions during this time.

We encourage you to check back for updates to the current status and any changes to our service.

Status Center

SERVICES STATUS
Trading Platforms All the platforms are operational.
Margin Requirements No recent changes to margin requirement have been made. You can always check the current requirements here.
Funding & Withdrawals N/A
Pricing We expect markets to remain volatile due to the ongoing global circumstances, as well as the US Elections. There could be a heightened risk of price gapping, with the potential of spreads widening.
Markets and Trading No recent changes to markets or trading have been made.

All the platforms are operational.

No recent changes to margin requirement have been made. You can always check the current requirements here.

N/A

We expect markets to remain volatile due to the ongoing global circumstances, as well as the US Elections. There could be a heightened risk of price gapping, with the potential of spreads widening.

No recent changes to markets or trading have been made.

Popular FAQs

Where do I get my password?

What is the fastest way to fund my account?

What are current Margin Requirements?

What is slippage?

Can my account go in the negative?

How do I avoid unexpected market gapping?

Not finding what you are looking for? View our General Faqs.

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