Frequently Asked Questions


Why do I need to verify my debit card?

How can I verify my debit card?

How can I fund my account?

What is the minimum/maximum amount I can deposit?

Can I fund with a personal check or business check?

How are my funds protected?

What is third-party funding?

Can I use multiple payment sources to fund my account?

What should I do if the card I used to fund my account is closed, lost, stolen or not available for withdrawal?

My deposit has been declined. What should I do?

Does accept Western Union or PayPal?

How will a card deposit appear on my bank statement?

Why is the amount posted in my account less than the amount I wired?

I funded my account by bank transfer. Why don't I see this amount available for withdrawal or transfer?

Can I transfer funds between multiple trading accounts?

Why are my account settings incompatible with ACH or Google Pay’s Plaid service?

Is there a fix if my bank isn’t listed on ACH or Plaid?

I’m having trouble completing transactions when using ACH or Plaid. Why is this?

How long does it take to verify a debit card?